Read Reviews Stew Hansen Hyundai

Stew Hansen Hyundai

Stew Hansen Hyundai

11344 Hickman Rd
Urbandale, Iowa 50325


Sales: (515) 253-3000
Service: (515) 253-3172
Parts: (515) 253-3176

Stew Hansen Hyundai
Manufacturer: Hyundai

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.8

24-Month Rating

based on 63 reviews

4.8

4.8 out of 5

63 lifetime reviews

Stew Hansen Hyundai

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Certified: Stew Hansen Hyundai

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Stew Hansen Hyundai has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Sunday: Closed


Our Amenities

mudflat
5/9/2013 8:30:12 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tommy HuynhTommy Huynh
Bryan SchmelzerBryan Schmelzer
Esad SehicEsad Sehic
Danielle StormDanielle Storm
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Stew Hansen Hyundai:

I initially made an inquiry online, and Danielle contacted me by telephone. Later I changed my mind and informed Danielle. Then I changed my mind back again and contacted Danielle again. She was very friendly and didn't 'push'. We agreed to meet at the showroom. I test drove the car and wanted it. Danielle was very friendly and helpful throughout. Tommy, Bryan and Esad were all very friendly and helpful throughout the transaction. I now own a car I've wanted since 1965.
The whole experience was friendly, quick, and efficient. I will definitely return for another vehicle purchase.

Yours, Nick Atkinson

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CornRob
4/28/2013 8:41:56 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Randy CrabbRandy Crabb
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Stew Hansen Hyundai:

We were very happy with the sevrivce from Randy Crabb and the finance team. We feel like we got a great deal for our trade-in and we love our new Sonata....

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wiederina1
4/27/2013 4:07:10 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Randy CrabbRandy Crabb
Tommy HuynhTommy Huynh
Bryan SchmelzerBryan Schmelzer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Stew Hansen Hyundai:

I recently traded in my hyundai elantra for a used chevy cruze at the stew hansen hyundai dealership. My experience at this dealership has always been great, i would regularly bring in my elantra for routine maintenance and they have always been prompt and nice when i had brought the car in. I had been receiving emails from the dealership about wanting to purchase my elantra. I hadn't given it much thought and decided maybe it wouldn't hurt to go and talk numbers. I met with Randy Crabb one of the sales consultants and he did a great job of showing me some different options and working with me on what i wanted and where i wanted to be at price wise. The car i wanted to look at was not on the lot so he showed me some other options to see if anything interested me. I came in looking for a used chevy sonic they had on the lot which was out as a loaner so Randy showed me the cruze which I really liked. He did a great job of making me feel comfortable about my purchase and the reasoning behind why i wanted to trade in. I had only bought my elantra the previous year so still had the majority of the loan left to pay off. Tommy did a great job of helping me get the right price for the cruze while also offering me a great deal on my elantra and working it out so that the remainder of my loan was paid off. Bryan was also helpful after he had me sign all the paper work he hooked up my phone to the blue tooth capabilities in my new cruze. My experience, even though lengthy was enjoyable i never felt pressured and I always felt they had my best interest at heart while going through this process. I highly recommend Stew Hansen Hyundai and Randy Crabb for the wonderful job they did and how much they helped me through this process!

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SteveKlug57
4/24/2013 5:56:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Andrew ParksAndrew Parks
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Stew Hansen Hyundai:

I recently purchased a 2013 Santa Fe Sport through Stew Hansen Hyundai and wanted to share my experience. Since this is about the dealership and not the vehicle, i'll just say that i'm very happy with my purchase. This was one of the most pleasant new car purchases i've ever had. My salesman, Andrew Parks, was the complete opposite of the stereotypical car salesman. This was the first of several different brands of vehicles I was to test drive over the next couple of weeks and there was no pressure to close the sale at any time. I ended up driving a couple of different versions of the Santa Fe, and Andrew was very helpful in answering all my questions. Actually, everyone I had contact with at Stew Hansens was very friendly. You can expect that at most dealerships, but it felt very genuine here. After deciding on the precise model and options, the negotiations was straightforward and without drama. No salesman running back and forth to the manager with offers and counters. Very nice! Andrew and the rest of the staff really made this a pleasant transaction. I'll definitely recommend Stew Hansens Hyundai to everyone.

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Austin Sellers
3/24/2013 3:32:47 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Alen BahicAlen Bahic
Tommy HuynhTommy Huynh
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Stew Hansen Hyundai:

I bought a ford mustang and it was the best car experience i have ever HAD!! They were great to deal with and SUPER friendly!! ALEN was the sales person I delt with and he was awesome! They went to a price that i need and it was just a great experience overall!! THANK YOU ALEN!

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lovemycar!!!
3/5/2013 8:57:09 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Randy CrabbRandy Crabb
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Stew Hansen Hyundai:

I enjoyed my entire experience at Stew Hansen Hyundai. My salesman, Randy Crabb, was very friendly, knowledgeable, and thorough. I visited the dealership several times and met with Randy every time. His approach was always professional and low pressure. I feel that Randy went above and beyond what I had expected. He helped with my vehicle decision and options, located and delivered the exact vehicle in a very short time. Phil helped me get through all of my paperwork quickly and Marissa did a nice job going over vehicle package options.
With every visit, Randy always let me know an approximate time to expect and I sincerely appreciated the extra 30 minutes he spent with my son and I, going over not only every function of my new vehicle, but talking with my son about his car.
I left Stew Hansen feeling very satisfied with my entire experience and will recommend Stew Hansen Hyundai, Randy and team to all.

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leutscj
2/21/2013 2:44:01 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Randy CrabbRandy Crabb
Phillip WilkenPhillip Wilken
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Stew Hansen Hyundai:

Randy did a great job of giving me an awesome purchasing experience. I was able to test drive all the models and trims that I needed to make an effective decision. He was very knowledgeable concerning all the questions I had of the cars, trims, options, and pricing. He worked with Doug and Phil to get me into a Sonata lease for exactly what I wanted to pay. I don't know how they did it, but I am very grateful. Overall, it was a great experience.

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stephsims1
2/17/2013 6:56:06 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Phillip WilkenPhillip Wilken
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Stew Hansen Hyundai:

We bought a new 2013 Hyundai Veloster Saturday 2/16/13. Phil Wilken helped us obtain financing for our first new car purchase. He was extremely patient and we really appreciate the time he took to find us the best loan! Thanks Phil!!

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BillFunk
2/9/2013 12:41:44 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dennis HalupnickDennis Halupnick
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Stew Hansen Hyundai:

This is our 2nd Hyundai Sonata we have purchased in 2 years. We bought both of them from Dennis Halupnick. He was great to work with and definitely made the entire experience a positive one for us. We were referred to him by a few Norwalk & Ankeny teacher friends since my wife taught 35 years for Ankeny. Teachers tend to recommend the best people and Dennis totally lived up to that. It may have something to do with the fact that his daughter was "Teacher of the Year" from Norwalk, Iowa school district. He is polite, professional, service minded, low pressure and very dedicated to helping the customer make the right decision. We highly recommend him and the Stew Hansen dealership. Before meeting Dennis at the Hyundai dealership we had bought 3 Dodge Caravans also through Stew Hansen over the prior 15 years.

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stephlayne
2/7/2013 3:46:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Danny HuynhDanny Huynh
Kris KreminKris Kremin
Bryan SchmelzerBryan Schmelzer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Stew Hansen Hyundai:

I received an ad in the mail for a trade in event and just thought I would stop in and see what they had to offer, but ended up trading in my vehicle for a brand new vehicle. I worked with several people, but everyone was very nice and always right there to open the door for you and make sure you had all of your questions answered and never had to wait too long for anyone. Kris picked out the perfect car for me and went through the vehicle top to bottom to make sure I was totally aware of what I was buying and to make sure it had all of the features I was looking for. He was super knowledgeable and approachable, which isn't common for most salesmen when it comes to a young woman coming into a dealership. It was a MUCH better buying experience than my last experience at a different dealership so I was able to leave knowing exactly what I bought and being happy with my decision!

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