About Us
Copyright 2014 DR Media Holdings, LLC
Search
Learn more

Stew Hansen Hyundai

11344 Hickman Rd, Urbandale, Iowa 50325
Sales: (515) 253-3000
Service: (515) 253-3172
Parts: (515) 253-3176

Makes: Hyundai|Service Center
 
Excellent
97% Recommend

Overall Rating 4.8

103 Lifetime Reviews

Write a Review
Stew Hansen Hyundai
103 Lifetime Reviews

Hours: Closed

Call
Stew Hansen Hyundai Info
Hours
Amenities
About Stew Hansen Hyundai

Stew Hansen has been Central Iowa's choice for new, pre-owned, and certified pre-owned Chrysler, Dodge, Jeep, and Ram vehicles for more than 35 years. We and now proud to add Hyundai to that list. We serve the greater Des Moines area including West Des Moines, Ankeny, Clive, Waukee, Pleasant Hill, and Indianola. We stand behind our customers long after the sale with our exclusive StewCare program giving you the benefits of complimentary towing and roadside assistance, complimentary first oil change and tire rotation, free multi-point inspections, complimentary flat tire repair (patch and go), and StewClean executive wash and vacuum with each service visit! Come find out why thousands of people each year make Stew Hansen's their only choice for all of their family's vehicle needs. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. We know that the key to serving our customers is listening to our customers. Which is why at Stew Hansen Hyundai, ((WE HEAR YOU)). Please feel free to browse our extensive new Hyundai inventory and used car inventory. If you don't see what you are looking for, click here and tell us what you are looking for, and we will go to work looking for the right new Hyundai, Certified Pre-owned Hyundai or any other quality pre-owned vehicle you are looking for! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!

About This Dealer | Hours of Operation | Amenities

About Stew Hansen Hyundai Learn More

Stew Hansen has been Central Iowa's choice for new, pre-owned, and certified pre-owned Chrysler, Dodge, Jeep, and Ram vehicles for more than 35 years. We and now proud to add Hyundai to that list. We serve the greater Des Moines area including West Des Moines, Ankeny, Clive, Waukee, Pleasant Hill, and Indianola. We stand behind our customers long after the sale with our exclusive StewCare program giving you the benefits of complimentary towing and roadside assistance, complimentary first oil change and tire rotation, free multi-point inspections, complimentary flat tire repair (patch and go), and StewClean executive wash and vacuum with each service visit! Come find out why thousands of people each year make Stew Hansen's their only choice for all of their family's vehicle needs. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. We know that the key to serving our customers is listening to our customers. Which is why at Stew Hansen Hyundai, ((WE HEAR YOU)). Please feel free to browse our extensive new Hyundai inventory and used car inventory. If you don't see what you are looking for, click here and tell us what you are looking for, and we will go to work looking for the right new Hyundai, Certified Pre-owned Hyundai or any other quality pre-owned vehicle you are looking for! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!

Sales/Showroom

Monday 8:00 AM - 8:00 PM

Tuesday 8:00 AM - 8:00 PM

Wednesday 8:00 AM - 8:00 PM

Thursday 8:00 AM - 8:00 PM

Friday 8:00 AM - 6:00 PM

Saturday 8:00 AM - 6:00 PM

Sunday Closed

103 Dealership Reviews
Filter Reviews By:


Reason For Visit
Sales (Used)

"Always do the right thing, it'll come back around eventuall "

Heard such good things about this place. Got approved at Stew Hansen Dodge, went to Stew Hansen Hyundai, not knowing there was more than one. Told salesperson Izzo who I was looking for, and what vehicle, and that I was deciding between two after he asked. He had one kind of the vehicles there. He asked if I wanted to drive it. I loved the vehicle. He then told me that if I was approved at once than I was in the system for all of the Stew Hansen's. He made me fill out another credit application because he said it was a different vehicle than what I got approved for. During this time I was waiting for approval all over again, he could have went over the vehicle options with me. He was more worried about getting the vehicle over to the detailing. When I went to sign my paperwork, I was in Phil's office all of 20 minutes. He barely touched base of what I was signing. It wasn't until I got home that I saw the fee's that would have made a difference in continuing with the paperwork. I realized after checking my email when I got home that my credit was pulled 8 times that day which was proof that he was dishonest about my information being in the system for all Stew Hansen dealerships. Look, I understand they are pressured not to let the sale leave, if the salesperson takes the time, is honest and willing to put the time in for the sale, he's not going to lose the sale in the long run. I just spent a lot of money on a vehicle there, I like the vehicle, I'm scarred by the experience. Not only am I sharing my experience here, but I tell everyone I come across. Maybe the commission should be based on the overall experience including after the sale. I'll bet they would try harder to earn the sale. Stew Hansen can be assured I won't be back.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Izzo Bahic
More

Did you find this review helpful?

Yes

Stew Hansen Hyundai responded to this review

October 24, 2014

We’re very sorry to hear that. We hate the thought of any of our customers walking away feeling uneasy. We want to be open and transparent and would like to demonstrate that by answering any questions you have regarding the transaction. We will do what we can to ease your concerns if you find anything that makes you uncomfortable. We want to make this right. Please contact Sean Sellers, General Sales Manager, at 515.253.3000.



Reason For Visit
Sales (New)

"Best Car Buying Experience Ever!!!!! "

My sales person Kris Kremin was absolutely amazing! I came in with a 2007 Nissan Altima with 74,000 that I had just purchased from a big dealership about 4 months ago with nothing but the worst service from them, Kris, Sean and Mark all made sure that they did whatever the could to get me into a new car with the best experience possible! Kris was so understanding and patient with all of my questions he is also very knowledgeable on the Hyundai product which is reassuring he didn't sound like a robot just saying what he is suppose to, I did not once feel pressured to purchase a car from any of them. They even let me take the car home so I could make sure my 6'5 husband would fit with head and knee room, came back the next morning and purchased it, I wish I would have been able to get the mac book air that was adversited but they did a awesome job with the financing! I ended up purchasing a 2014 Hyundai Elantra GT HB Auto with 174 miles! The whole experience was amazing, there is no way to explain how I was treated, it was so refreshing to go into a dealership where they actually care about your needs, wants and budget and not there commission check! Awesome employees!!! In about a year my husband wants to purchase a new truck and we will defiantly be going to Stew Hansen again they were above amazing!!!! I will recommended them to everyone and anyone that asks!!! Thanks again !!!!!!!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Sean Sellers
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (Used)

"Nissan Versa"

Gus did an amazing job helping me find a vehicle to drive out of the lot with! Did an excellent job helping me find an insurance company as well. (:

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

More

Did you find this review helpful?

Yes


Reason For Visit
Sales (Used)

"Great Customer Service!"

My girlfriend and I had been shopping for a new car for awhile as we needed something we could both count on that was good on gas. We went to three Ford dealers, a Chevy dealer, and a Kia dealer, and they all said we would be requiring a co-signer to get a loan because this was our first car loan. There was a dealer called Billion Auto who offered cars to first time buyers but they offered the cars with a 30% interest rate, obviously that was out of the question. So we figured we'd try one more thing before asking one of our parents to co-sign so we went to Stew Hanson Hyundai. We met with salesman Gus Danso and he was super nice but not the kind of nice where he just sees customers walk in as dollar signs, like it actually seemed like genuine friendliness. Out of all the other dealers we went to like even the handshakes felt fake when they did shake your hand but at Stew Hanson Hyundai it didn't seem like they were afraid to shake your hand. At the end of the day we walked away with a 2013 Hyundai Accent with 41,000 miles on it. A great used car!!! Also without any co-signer our APR was only 7%!! You can't beat that for a first time borrower! I highly recommend these guys. If you talk to Gus, tell him Alex with the blue Mustang sent you!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"Fantastic Experience "

I purchased a 2014 Hyundai Sonata at this dealership a couple weeks ago form Tony Romeo. Tony was knowledgeable, friendly, smart, understanding, considerate, and very helpful throughout the process and I highly recommend him to anyone looking for a new Hyundai. I'll say nothing but great things about this dealership and its employees.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"Alen made the car buying experience very special"

We were looking to get a new car and happened to talk to Alen about it. He answered all our questions regarding different cars and was able to give us best deal on the car we selected. We had good experience with Stew Hansen in general but working with Alen was just amazing! He and his brother Izzo were very professional, really fast on responding to questions and yet very patient. They never pushed us into buying the car, gave us accurate features description, gave us accurate quote and lot of good rebates. They made overall car buying experience flawless for us. We would highly recommend Alen!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

More

Did you find this review helpful?

Yes


Reason For Visit
Sales (Used)

"Great Customer Service"

My wife and i walked in the first day looking pretty crummy as we had just gotten off work. Everyone was still very friendly. We did not have a chance to get all the required forms that day and just wanted to look at some cars and start the application and the next day we had a call saying to come on in and bring our trade in plus the rest of the documents because we were approved. They were so nice and worked with us so much!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Cassandra Davis
More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"Excellent Service! By Alen Bahic!!!"

Alen was awesome!! He went above and beyond for my husband and I, very professional, friendly attitude! answered all my questions, More salesmen need to be like him! definitely recommend Stew Hansen Hyundai if you are looking for a car. ask for Alen!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"Exceptional!"

Everyone at Stew Hansen Hyundai is professional, knowledgeable and accommodating. No slick car salesman here.... they will really listen to what you want and need and make it happen. I found them to be trust worthy and at no time did I feel pressured. Awesome experience - I love my sales consultant Kris Kremin! Mark Robb is the master at organizing your paperwork with little for you to do. Try a Hyundai ... you will be surprised 28/38 MPG!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

More

Did you find this review helpful?

Yes


Reason For Visit
Sales (New)

"Could have been better"

Customer service experience could have been better (car not ready when we arrived, despite having 3 days to do so). Todd Fleichter (sales manager) took care of problem satisfactorily.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Tony Romeo & Todd Fiechter
More

Did you find this review helpful?

Yes
1
...
1 - 10 of 103 results
Recently Reviewed Employees
Reviews of Kris Kremin
Kris Kremin

Sales Consultant

8 Lifetime Reviews

Read Reviews
Reviews of Mark Robb
Mark Robb

Inventory Manager

4 Lifetime Reviews

Read Reviews
Reviews of Tommy Huynh
Tommy Huynh

Sales Manager

21 Lifetime Reviews

Read Reviews
Reviews of Bryan Schmelzer
Bryan Schmelzer

Business Manager

14 Lifetime Reviews

Read Reviews
Reviews of Alen Bahic
Alen Bahic

Sales Consultant

13 Lifetime Reviews

Read Reviews
Reviews of Phillip Wilken
Phillip Wilken

Business Manager

6 Lifetime Reviews

Read Reviews
Reviews of Danny Huynh
Danny Huynh

Sales Manager

6 Lifetime Reviews

Read Reviews
Reviews of Dennis Halupnick
Dennis Halupnick

Sales Consultant

5 Lifetime Reviews

Read Reviews
Reviews of Andrew Parks
Andrew Parks

Sales Consultant

3 Lifetime Reviews

Read Reviews
Reviews of Matt Young
Matt Young

Sales Consultant

3 Lifetime Reviews

Read Reviews

Need a new car?

Cars for Sale By This Dealer
Sort By:
View All Inventory