Stillman Volvo

Stillman Volvo
1290 Wilmington Pike
West Chester, Pennsylvania 19382

Sales: (610) 399-1300
Service: (610) 399-1300
Parts: (610) 399-1300

Manufacturer: Volvo


Most Reviewed Employees
Rob McKee Rob McKee
Service Manager
Jay Sitler Jay Sitler
Service Consultant
Jerry Turner Jerry Turner
Service Consultant
Paul Wisneski Paul Wisneski
Service Consultant
Jonathan Stillman Jonathan Stillman
New Car Sales Manager
Robert Corse Robert Corse
Sales Consultant
John Kennell John Kennell
Sales Consultant
Larry Spencer Larry Spencer
Financial Business Manager
Scott Creamer Scott Creamer
Service Consultant
Jerry Wisneski Jerry Wisneski
General Manager
Need a New Car?

Dealership Amenities
Free Loaner Cars
Shuttle Service
Express Service
After Hours Drop-Off
Children's Play Room
Customer Lounge Area
Free WiFi
Cable TV
Television
Free Coffee
Free Drinks
Vending Machines
Parts Store
Drive-In Service

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

Sunday: Closed

Twenty-Four Month Rating: 5.0/5
19 Reviews
Stillman Volvo

Overall Score: 5 Star Rating5.0



About Stillman Volvo
Certified: Stillman Volvo
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Stillman Volvo has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Stillman Volvo
Stillman Volvo is a third generation, family owned and operated dealership. We have been a Volvo dealer since 1963 and our service department has consistently been ranked among the top five dealers in the country. We have an excellent selection of new and pre-owned Volvos and are conveniently located on Route 202; three miles south of West Chester, PA and two miles north of Route 1.


Nashchilds
5/14/2012 12:10:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Corse, Rob McKee, Paul Wisneski

My Review of Stillman Volvo:
The customer satisfaction culture of Stillman Volvo is tremendous. The attitude, professionalism, courtesy and all around experience of dealing with all the Stillman employees is just down right pleasant.

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Lynne Garrett
4/20/2012 2:15:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rob McKee

My Review of Stillman Volvo:
My experience at Stillman Volvo was stress-free and quick. I had a recall letter regarding a fuel pump recall and it was dealt with quickly and professionally. I had never been there before - I purchased my Volvo at Cherry Hill Volvo in Cherry Hill, NJ. I was told there was nothing they could do and that the recall did not cover Pennsylvania. In other words Cherry Hill Volvo lied to me and I will never take my vehicle there again nor will I refer anyone there. Stillman Volvo is a professional and clean dealership and because I've had 2 previous Volvo's - when the time comes for me to purchase another vehicle if I decide to purchase another Volvo - Stillman Volvo will get my business.

Sincerely,
Carolyn Garrett

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drtsvpv
4/17/2012 10:42:02 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Creamer, Rob McKee, Jay Sitler, Jerry Turner, Paul Wisneski

My Review of Stillman Volvo:
I have owned two Volvo cars since 1995 and both were purchased at Stillman Volvo and serviced everytime for 17 years at the same place. The Sales professionals have been great and I bought the vehicles at a great price every time with straight forward deals. My experience dealing with the highly professional Service consultants and/or the Service Manager Rob McKee has been outstanding and they have taken a very good care of my car everytime with reasonable charges and under no circumstance I had to go back to fix a problem arising out the service. I will never hesitate to buy another Volvo from Stillman and I will continue to take it to them for service. Thanks to everyone at Stillman Volvo.

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btc4jc
3/16/2012 2:22:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rob McKee, Jay Sitler, Larry Spencer, Jerry Turner, Paul Wisneski

My Review of Stillman Volvo:
great customer service!!! our family had purchased our first volvo after many years at a different location but did not like their service. we changed to different dealers trying to find a good service department that didn't give us a lot of hassle (keystone, wynn, etc) until we found stillman volvo. the service manager rob and his staff for the most part are very knowledgeable and have a good background and understanding of car maintenance. they're quick with their service and provide loaner vehicles and shuttle service should you need it. my family liked the service department so much that we purchased 3 vehicles from them since our initial visit. we recommend them all the time and many of our friends drive over from NJ just to get their car serviced!

don't be hesitant to voice any concerns or dissatisfaction (if there ever are any) as stillman and its staff will do all they can to make your auto service experience the best of any local dealer. i've dealt with mercedes benz of west chester, wilkie lexus, devon bmw, keystone volvo, infiniti of west chester, infiniti of ardmore, euromotor cars mercedes in devon, and no one's service in my opinion is as good as stillmans.

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JeffPSU
2/27/2012 4:02:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott, Paul Wisniewski

My Review of Stillman Volvo:
On February 22nd, I picked up a sheet metal screw that flattened the driver-side rear tire. By the time I got off the highway to a safe side street, the tire was ruined. So, I needed to get a new tire put on the car in a hurry that morning.

I drove my car to Stillman Volvo on the space-saver spare. Although I had not called ahead or scheduled an appointment, Scott took me right in when I got to Stillman's.

Not only did they put a new tire on the car that was the same make and type as the ruined one, they washed the car and got me back on the road in an hour.

Needless to say, I truly appreciated the great service, great work, and great price I received that morning. I highly recommend Stillman's Service Department.

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biodigital
12/21/2011 3:06:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jay Sitler, Paul Wisneski

My Review of Stillman Volvo:
Advisors Paul Wisneski and Jay Sitler are knowledgeable, always happy to listen and discuss maintenance and repairs, and are helpful with every aspect of service. Jim McCrosson is a talented technician who sees potential problems and makes our XC70's reliable. From routine maintenance to major repairs on our 150,000 mile plus vehicles, his insight and work have been perfect over the years. The Service Department at Stillman is the reason we have Volvos.

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chesbayboater
12/16/2011 7:29:02 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jonathan Stillman

My Review of Stillman Volvo:
Stillman is a family dealer that enables you to feel as though you are an extended part of their family. Bringing my car in for service, I feel as though I'm bringing it to my dad's house.

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jerry wess
12/7/2011 9:57:10 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rob McKee, Jerry Turner

My Review of Stillman Volvo:
I have been coming to Stillman for several years for service on my S60 sedan and V70 wagon. For years the V70 had a continuing problem coming out of park (on occasion). I live in Maryland and Bill Kidd Volvo in Timonium replaced the brake light switch while the car was under warranty, but this did not fix the problem. I brought the car to Stillman, and Rob McKee and Ted worked with me for about a year before the problem could be issolated to the panel under the shifter. It was replaced at Ted's suggestion several wees ago, and seems to be the culprit. I am finally confident to let my wife drive the car again!

Rob even gave me a number to call if the shifter got stuck in park, so he could try and issolate the problem. This service support was excellent, and far exceeded my expectations.

Many thanks, and keep up the great work!

Jerry Wess
Exelon Power Team
Kennett Square

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tpsells
12/2/2011 5:34:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rob McKee, Jay Sitler

My Review of Stillman Volvo:
I drive an XC90 and my wife drives an S40. I have been dealing with Stillman Volvo for the past several years that we have owned our cars. We have had regular service functions performed on our vehicles. Whether it be a warranty, state inspection or other routine service, the treatment we receive by the service department is top shelf. I ran a HVAC service department for a large corporation, for many years, and I consider myself qualified to recognize "exceptional customer service" when I see it. Starting with the call to schedule to the minute we pull off the lot we feel very confident that we are in good hands. I highly recommend Stillman Service and remain very content to have them "ever ready" to assist. Tony Polvino

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dbhdel
11/12/2011 8:26:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Corse, Rob McKee

My Review of Stillman Volvo:
The purpose our most recent visit to Stillman Volvo was to test drive and possibly purchase a Volvo S60. We were referred to Sales Consultant Robert Corse. We found Robert to be very relaxed, personable and knowledgeable. Following Robert's preliminary description of the car's features and a test drive, we were shown the inventory available with the options and color we were interested in. Factoring in Volvo's Loyalty discount for repeat Volvo customers, we quickly agreed on a price I know to be very competitive based on the USAA Insurance Company's new car buying program. When we returned to pick up the car, Robert was very thorough and patient in explaining the car's features in detail. It has been my experience in industry that the character of an organizations staff is a reflection of management attitude and values, which in this case reflects well on Stillman. Our car buying experiences in the past have often been irritating and trying. This experience with Stillman was pleasant and stress free.

I am not surprised. I bought a Volvo S80 sedan from Stillman about 12 years ago. All of the servicing on that vehicle has been done by Stillman's Service Department. I have also found that department, of which Rob McKee is the manager, to be equally competent, efficient and honest. I have always been satisfied with the work they have done and have had them tell me when work I requested was not necessary. Simply put, I trust them.

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