Stivers Decatur Subaru

When I visited Stivers Decatur, I was not sure what car I wanted to purchase, but I had narrowed it down to a Subaru Forester, a Toyota Prius, or another Nissan Frontier, which I was replacing. James Smith m wanted to purchase, but I had narrowed it down to a Subaru Forester, a Toyota Prius, or another Nissan Frontier, which I was replacing. James Smith met me at the door and took me out to look at the Foresters. I drove a Forester and really liked it so we talked about a price and an estimate on my trade in. He was able to estimate a payment for me based on my self-reported credit history. I still wanted to go test drive a Prius and the Frontier, so I was out of their in under an hour. The Toyota and Nissan experiences were very different. Not estimating anything. Both just wanted to "get me into finance" so the hard sellers could wear me down and suck me into a deal I may have regretted. I left both of those dealerships angry and returned to Stivers the next day and purchased the Forester. the whole experience was painless and pressure-free. These guys do business a lot like the old Saturn dealership they replaced and I really appreciate their customer-centered approach. Plus the 4-wheel drive Forester is hard to beat in the compact SUV class. More

Curtis was willing to conform to MY needs: let me drive the car, let me tell you what I want (trade in, sales price, monthly payment, options on vehicle) and do the rest via email. He and Jacob understood the car, let me tell you what I want (trade in, sales price, monthly payment, options on vehicle) and do the rest via email. He and Jacob understood that I wanted in and out as quickly as possible when it came to paperwork and accommodated while being friendly, professional and a joy to deal with. More

I had a very positive experience with Stivers Subaru. The staff was extremely friendly and informative and did not pressure me at all. They were respectful of my schedule and budget and took the time to The staff was extremely friendly and informative and did not pressure me at all. They were respectful of my schedule and budget and took the time to learn about my needs so they could help me choose the best car for our family. They also gave me a competitive price for my trade-in and made the entire process easy and enjoyable. I have already recommended them to friends and family members. More

Jen was outstanding. She is very knowledgeable and responsive. Jacob made the financial process smooth and quick! This was the most straight forward and best overall vehicle purchase experience I've h responsive. Jacob made the financial process smooth and quick! This was the most straight forward and best overall vehicle purchase experience I've had --- I've owned over 15 vehicles! More

I just purchased a new Forester with the help of Wesley Ford at Stivers Subaru. I took several weeks researching models, dealers, and prices before making a final decision. Wesley was patient, courteous, a Ford at Stivers Subaru. I took several weeks researching models, dealers, and prices before making a final decision. Wesley was patient, courteous, and respectful throughout this time period. From the first time I met Wesley months ago to the time of my purchase last week it was clear he wanted my business and would do all within his power to earn it. Wesley was not pushy. He followed up with phone calls but gave me the space and time to do the research I needed to make a decision. When I told him I was considering buying with a different dealer Wesley worked with his sales manager to offer me a car with more options at a lower price. I was very satisfied with my purchase due to my own hard work and due to the consistent, low-key and respectful help I received from Wesley Ford. More

My salesman, Wesley Ford, made buying a car such an enjoyable experience. I never thought I could afford a Subaru Forester, but the finance manager made my dreams come true!! Friendly, personable, a enjoyable experience. I never thought I could afford a Subaru Forester, but the finance manager made my dreams come true!! Friendly, personable, and a "we will make it happen" attitude is what you will find at Stivers Subaru. I highly recommend Stivers Subaru and Wesley Ford if you are thinking about buying a car. More

The overall experience was quite positive as dealership members were helpful and not pushy. The response to obtaining our car from another location was rapid. members were helpful and not pushy. The response to obtaining our car from another location was rapid. More

James and Shane showed a great deal of respect to us as customers - not being pushy, but rather knowledgeable about the vehicle we wanted to buy. They explained us features available, compare them to simil customers - not being pushy, but rather knowledgeable about the vehicle we wanted to buy. They explained us features available, compare them to similar features in other models of Subaru and other brands. They allowed to test drive different cars without unnecessary rush, skillfully highlighting the vehicle's capabilities under different driving conditions. After we returned to office, they patiently explained us different optional features we can get in the car and their cost. They were willing to discuss with us pros and cons of different options in an objective manner. They also explained us different purchasing options and compare the cost of alternative approaches. They provided us with outmost comprehensive information we needed to make a sound decision about purchasing the car. After we left the dealership, both James and Shane followed up with us through e-mail and telephone to answer any additional questions we had. At the end, they were a large part why we decided to use this dealership to purchase our new Subaru Outback. More

I have previously purchased over 10 new vehicles, and this was the best experience so far. Not only was James, our salesperson, incredibly knowledgeable about the Forrester that we purchased, but he al this was the best experience so far. Not only was James, our salesperson, incredibly knowledgeable about the Forrester that we purchased, but he also offered a fair price right from the start. He was straightforward and friendly. The next step was with Jacob, the finance officer. Again we worked with someone who we felt was honest and direct. At no time did we feel we were being pressured to purchase something we felt we did not need. Nor were there any surprises during the entire purchasing process. We highly recommend Stivers Subaru, particularly James Smith, and we look forward to continuing a positive experience with the dealership through their service department. More

The team at Stivers Subaru treated me with courtesy and respect. I worked with Jen Michaels and Shane Lance, the General Manager. They did not play any of the games of repeatedly leaving to talk to someone respect. I worked with Jen Michaels and Shane Lance, the General Manager. They did not play any of the games of repeatedly leaving to talk to someone in the backroom or trying to slide in extra costs in after a deal is reached. I made an offer, they made a reasonable counter offer, and we had a deal. My price out the door was exactly what they told me it would be. My car buying experience from Stiver's Subura was enjoyable and stress free. More