Stokes Hodges Kia

This place is the worst. Customer Service is crap and manager is awful. I had a total loss wreck in 2023. I needed another SUV because I had to go back to work. I saw the veh Customer Service is crap and manager is awful. I had a total loss wreck in 2023. I needed another SUV because I had to go back to work. I saw the vehicle I wanted went to the dealership to purchase. A new guy Ethan was very nice. Ethan was young but her was eager. For some reason the sales manager did not want me to have this truck. They pulled every trick in the book to keep this Sorento. They were rude and nasty, attitude was bad because they wanted me to purchase something different. Not sure why but they did. So I left and went home. They finally called me back to get the SUV. They were still nonchalant and rude. I purchase the Sorento and never looked back. I would never recommend this place to anyone. They email me and call me saying come back and purchase another vehicle. I told them stop contacting me I would never be back or recommend you to anyone. Worst experience I ever had at a dealership and I have purchase 3 SUVs and 4 cars in my adult life but I will never go back to Stoke’s Hodges Kia. Never. More

Poor communication in service department. I had no choice but to work with Brian. When I call and if I talk to him he act like he has an attitude. Poor service in keeping people up to date a I had no choice but to work with Brian. When I call and if I talk to him he act like he has an attitude. Poor service in keeping people up to date about their vehicle especially when you know a part was supposed to be in and it will be way later before the part come in . Some how lost in transaction! Smh More

Great sales experience. Working with Richard and Marquis was a pleasure. Knowledgeable staff, low pressure environment and transparent pricing. Get your next car here. Working with Richard and Marquis was a pleasure. Knowledgeable staff, low pressure environment and transparent pricing. Get your next car here. More

Stokes Hodges KIA has excellent service from salesperson, finance officer to service rep and technician. finance officer to service rep and technician. More

I bought my 2024 seltos in Milwaukee, WI. Relocated to Augusta 4 months later. I had service done twice now ..tire issue 2 months ago and regular maintenance this week .. both experiences wer Relocated to Augusta 4 months later. I had service done twice now ..tire issue 2 months ago and regular maintenance this week .. both experiences were exceptional. I called the other Kia dealership in the area and let's just say their customer service was not good. The customer service representatives are polite and courteous at Stokes Hodges Kia. My car was serviced and returned to me ..washed both times ..even vacuumed this time and it was the most reasonable service as far as price I have had in the 6 years of owning Kias. Thank you all for the exceptional service. More

We used the online car reservation service to select the Kia K5 that we wanted. Online showed a sticker price with everything we wanted that was less than $32k. We reserved the K5 and set up an appointmen Kia K5 that we wanted. Online showed a sticker price with everything we wanted that was less than $32k. We reserved the K5 and set up an appointment to test drive it. We received a call from Brett, one of the salespersons there, who told us that he would have the car gassed up, cleaned up, and ready for our test drive. We asked for the out-the-door price and, although he had put in $1750 in discounts, he had also added $2995 in a deal protection package that we did not want. He told us that we had no choice but to accept the package because it was included on all their vehicles. When we arrived to the dealership, the so-called protection package was not installed [no extra tinting, no extra wheel locks, no rubber matting, no extra (ceramic) coating, no extra protection on the areas where a lot of use occurs (door handles, etc.)] We told them that we did NOT want it installed, nor should they add it to the price of the vehicle. We wanted $1k knocked off the total price, which we felt was more than fair. What did they do? Put down a $2995 "discount," then immediately added it back in the total price! Not only that, but the vehicle was not prepped for us - 1) the gas tank was empty (he had to have us drive to the convenience store to put gas into the car just so we could do a test drive, 2) the car was dirty (Cheetos in the floorboard and dusty outside); and 3) plastic was still in the floorboard. He had the wimpiest handshake and wouldn't look me in the eyes when we first shook hands. And, guys, the finance people were behind locked glass doors. There must have been quite a lot of people before us who felt like they were being railroaded. Needless to say, we walked out and went to another car dealership where we bought our K5 that same day. We were ready to buy, but Stokes-Hodges wanted to jerk us around. We'll be doing all our business elsewhere. More

Customer Service Department is horrible. I get my vehicle serviced routinely. I was told there was an oil leak during a routine visit. When I brought it back to get fixed, I was told by the I get my vehicle serviced routinely. I was told there was an oil leak during a routine visit. When I brought it back to get fixed, I was told by the MANAGER several times that they couldn't find the leak. He insisted there wasn't a leak. Well within 90 days there's no oil in my engine. Guess there must've been a leak after all. This is also the same guy that told me my window needed a new motor back in October... he'd get back with me about ordering it and seeing if my warranty would cover. I've emailed and been here 3x since then. I've YET to hear from him concerning the window. The guy that washes my car fixed it. He hasn't ever stepped foot into any of these trainings and courses that the manager bragged about sending his technicians. 😩 It's always an excuse... rarely a solution or admittance here. Never buying from STOKE HODGES KIA AGAIN‼️ More

I bought the car two years ago and KIA has serviced it the whole time, I go to retrieve the lugbolt key to have my tires rotated and it isn't in my vehicle. It's hasn't been in there since day one. The d the whole time, I go to retrieve the lugbolt key to have my tires rotated and it isn't in my vehicle. It's hasn't been in there since day one. The dealership said they check off everything and sign off on it saying it was there. I didn't receive that list at the time of purchase. So I had to buy a new key to the tune of $40.00. The general manager, Mr Vaughn said he didn't care if he lost a customer. My suggestion was for the sales rep to verify the ideas in the car before its sold. He didn't care what I had too say. At least I figured out this before I really need the key. More

Great Service! Victor has been very helpful every step of the way. Especially when it came down to getting my car repaired and also putting me in a loaner car until Victor has been very helpful every step of the way. Especially when it came down to getting my car repaired and also putting me in a loaner car until then. Big thanks to Stokes Hodges Kia. More

Have been a loyal customer since 2017. Our salesperson, Monique Martin is a superstar. We only buy cars from her. Recently had service appointment which went without a hitch. After sev Our salesperson, Monique Martin is a superstar. We only buy cars from her. Recently had service appointment which went without a hitch. After several phone calls, my issue was taken care of. More