Made a deal on a car and was told what the monthly payment would be, ran my own numbers and discovered that they had added an extended warranty to the deal to pad their number adding 50 dollars a month to my payment, I was then told they wouldn't finance the deal without a warranty added in.
I'm really disappointed with them. I test drove a Honda civic and decided I wanted to buy it. We went and did all the paperwork and when I went to get my stuff out of the tahoe i traded in all the lights on the dash of the civic the salesman claimed it was because they had the car in the on position but it wasn't running so that's what caused it. A week later battery was dead when I went to go to work causing me to be late because they never replaced the battery like they should have in the first place. A few days ago I was looking at the financial paperwork and realized that the cash I put down with my trade in they took and never put on there. Then try to offer me just the money I gave to put down not the interest it will cause since it wasn't put down
I'm here today part of my buying a car here to get service done. The guys don't smile and aren't friendly very rude as well. They are also over priced. The point is I'm not spending money somewhere that obviously doesn't act like they care about me or the fact I work hard for my money.
Absolute liars! Will tell you ANYTHING to get you in the door even if it's not remotely true. I was very upfront with my requirements and financials and (in writing) they said they understood and could meet every requirement. Not even close! I drove 45 minutes each way to be lied to....shady business. Do not go to this dealership!!
Purchased a 2013 Chrysler 200 in June 2016. After about 2 1/2 months the door actuator began making a loud knocking sound as soon as the door was unlocked and or opened. Called service department. Took car in. Finally the noise was heard. Was told they could not repair and recommended me to Rick Hendricks Chrysler. Took all of the paper work from Stokes to Hendricks and was told it would cost 365.00 to repair. I refused and got back with Stokes. Left several messages and calls were not returned until 2 days later. Then I was told that my deductible was 100.00; not 250.00 like Hendricks said. The service rep said she was going to speak with the general manager and get back with me. To date; have not heard from Stokes again. Not even my salesperson, Darnell Legare. STAY AWAY!!!!
Went in to look at some used CRVs. Selection was limited. The new one we wanted to see (the only one with AWD) was out for a test drive. Said we were going to Hendrick Honda. Was told by the manager that they could match and beat any deal they gave us. Left Hendrick right before closing on a good price and came to Stokes with the price. Was told that they couldn't match or beat that price because that would mean they would loose money. Took our money and deal back to Hendrick. What was the whole point?
pleasant experience nice people everyone was friendly and courteous. the salesman was informative and helpful with informative about the car we were interested i he showed us the different features and how to use them
Alvin Stevens is the best Sales rep I have ever met!!! He helped me with anything and everything. All accessories and I enjoyed the test ride. Personality on "fleek" as the young ones say!!! If you go to this dealership please ask for that young man. Extra bonus, he's a military man. Always have to show support to our soldiers.