Today we visited Stokes Honda North We have shopped for weeks looking for the Odyssey that would be at our price point, and found one advertised online last week I found tons of positive reviews, and made a phone call to get the process started I spoke with Sandy numerous times to explain what we were looking for, special circumstances of our situation, and to explain what payment/financing we were looking for---in order to make sure the dealership would be able to meet our needs before we drove more than two hours from home to potentially invest 15k on a used Odyssey.
While Sandy was more than accommodating and polite on the phone, she never once mentioned that she would not be the salesperson we dealt with when we arrived. When we get to the dealership, we are told briefly that Sandy works upstairs and that another man would be our salesman. He is a pushy know it all, who does not know us from Adam. He also has no idea what he is talking about. At first, he tells us the car is in the shop for paint and body work (something we were never told on the phone), then proceeds to take us to the car After only a few moments, he tells us the car is sold We are infuriated before he finally realizes that I've called ahead and the car has been put on hold for us---not sold to someone else.
We ask the sales manager for a new salesperson The man we were set up had a huge personality conflict with us. We met Lyndon at this point, and he was pleasant and worked with us through all of the steps of appraising our trade in and filling out information. We finally (after 2 hours at the dealership) get to test drive the car we came to buy. On the internet it is priced at $14,700. When we come back in, we are given the numbers sheet....and a page of maintenance repairs that were supposedly done by their maintenance department. Ultimately, they offered only the payoff for our 2010 Toyota Tundra (not a dime more---and payoff being 15k on car valued at 20k). They had a 2009 Tundra on the lot with none of the add-ons priced at 21k. We were insulted.
Further, for a car priced at 14k, we were shocked to see the price on the sheet being more than $2000 higher because of their maintenance and fees----How can you advertise one price and then jack it up more than two grand and still expect a sale? i anticipated financing 12k with our trade and cash down, not 16k....
We left this place (after driving 2 hours and spending countless hours at home searching for the right car) disappointed and frustrated that this dealership was not up front and honest with us in the first place. Had they advertised a correct price and communicated in between the intake phone line and the sales and finance department we could have avoided the drive all together if this car did not fit our needs. We could have also come home with the right car---but that would require a fair trade in allowance, not jumping the price of the vehicle 2k, and a staff that was focused on customer service.
We won't be back and we would not recommend this dealership to anyone we meet.
I Recommend This Dealer:
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