Stokes Volkswagen

Great Experience! The best experience I have had at any dealership was Stokes VW. From the first point of contact with the receptionist, to being greeted at the door, a The best experience I have had at any dealership was Stokes VW. From the first point of contact with the receptionist, to being greeted at the door, all the way to closing. My sales lady Courtney was awesome!!! She was personable, but very professional! She helped me save money on my car purchase, and helped with finding me the most affordable insurance. The finance manager, Jason, was also very thorough and helpful!!! The process was also very fast! I was not expecting to have driven away with a new car, and so much savings within the same day! The following day, Courtney still made sure I did not have any questions and stayed in touch about the car. By far the most pleasant I have ever had at a car dealership!!! I am very satisfied with my new car :) More

Waste of time Their commercials are lies, Make 2,000 a month with 500 down and you are approved? That is a lie I make over 2k a mnth and they said they could not do Their commercials are lies, Make 2,000 a month with 500 down and you are approved? That is a lie I make over 2k a mnth and they said they could not do anything for me..Lies and Deceit More

Terrible! Don't waste your time! Worst sales experience I've ever encountered... and I've bought many many cars. Nobody gets back to you or follows up. This Don't waste your time! Worst sales experience I've ever encountered... and I've bought many many cars. Nobody gets back to you or follows up. This dealership clearly doesn't have it together. I shouldn't have to beg to buy your vehicle. Not the kind of place I want to do business. Save yourself the hassle and just go somewhere else to get treated right. More

OJ Is a great sales man good job oj. We all most had a 2016 VW The crew worked very hard for us to meet our needs.We will go back at a later date. We all most had a 2016 VW The crew worked very hard for us to meet our needs.We will go back at a later date. More

Horrible customer service They advertise on the radio not to worry about your credit, trade, etc., and say that if you have a job and $500 down, they can get you approved. I s They advertise on the radio not to worry about your credit, trade, etc., and say that if you have a job and $500 down, they can get you approved. I submitted my application and never got an answer. I had one specific request and they did not follow thru. Terrible customer service. I will not recommend them to anyone. More

Awesome Service This was one of the best car dealer experiences that my wife and I have ever had. Our car salesman Brandon was very patient and accommodating to our n This was one of the best car dealer experiences that my wife and I have ever had. Our car salesman Brandon was very patient and accommodating to our needs. The finance crew was awesome as well, getting us exactly what we wanted at a great price with no haggling. Matt the finance manager, had a great personality and was very good at his job. Overall I would recommend anyone in the market looking for a new or used vehicle to try Stokes Volkswagen 1st!!! More

awesome experience they ran our credit and got usin warranty if you are looking for a hassle free car buying experience stop by and ask for Jason Kelsey he did an awesome job and took very good care of us ! well if you are looking for a hassle free car buying experience stop by and ask for Jason Kelsey he did an awesome job and took very good care of us ! well pleased!!! More

Amazing! Above and Beyond! Mike Mazzle and his team....Blane Cook ....Matt LaBerge went above and beyond to get us in a car we could afford and that was road worthy. Our family Mike Mazzle and his team....Blane Cook ....Matt LaBerge went above and beyond to get us in a car we could afford and that was road worthy. Our family hit hard times and these three did everything they could for us and more. As hurdles and roadblocks came up.... They hunted until they found another route!!! Blane wouldn't take no for an answer and Matt was patient and willing to work it all out to our good. Thank you Matt for your encouraging words to us at signing. They were like rain on a parched land! Y'all were so awesome!!!! We thank God for you! More

Dont sell your car to them. Sold my 2015 GX460 to them. Took 2 hours for them to make the decision to buy even though I had already set the price with them via the phone. Andy Du Sold my 2015 GX460 to them. Took 2 hours for them to make the decision to buy even though I had already set the price with them via the phone. Andy Dubose, the person who purchased my car, was cold and kept low balling me on the the value of the truck. Finally got what I was told they would offer after 2 rounds of negotiations and had to threaten to walk away. They are selling the truck for $6k OVER for what I traded it in for and its been a week and they still haven't mailed me a check for the difference but the car is up for sale already. They messed up the paperwork so I had to come back in and resign some documents the next day. Called to check on when I would get the check for the difference and was told it wasn't their problem and that the Honda dealership handles that. Called the Honda dealership and they told me they have nothing to do with purchases made by VW dealership. While waiting in the show room the staff were loudly calling each other obscene names and talking negatively about previous customers. It was the worst "car experience" I have ever had and its still ongoing. Go anywhere else. More

Shady Dealership When purchasing my vehicle there was some shady action taken by this organization pertaining to someone who was "wanting to put a deposit" on the car When purchasing my vehicle there was some shady action taken by this organization pertaining to someone who was "wanting to put a deposit" on the car and then miraculously disappeared. I questioned their values then but reluctantly bought the vehicle anyway. It was not until I was handed the keys to drive away that I was told there was only one key, that's $100+ they are going to cost me eventually. I was also offered the obnoxiously low amount of $300 for my working automobile that I drove for two hours to get there for a trade. Don't worry I drove it back two more hours and sold it for $1100 the other day and had multiple other reasonable offers even with all the problems it had with it, those weren't hidden by the way. When I bought a car from a "dealer" I expected to receive something fully operational and safe, at least for the first 30 days until my actions were undoubtedly the cause of any erroneous details to the vehicle. There was an air bubble in the front driver side tire that could have even been there prior to me buying the car and the way I have been treated I think it is safe to assume that it was. Due to the nature of how an air bubble in the sidewall of a tire is caused I could never prove anything either way. I decided to take the hit for that and mark it up to either me not doing a thorough enough inspection of the vehicle prior to purchase or that I actually hit a pothole and caused the issue. I feel like that is unlikely because why would I not avoid every little bump in the road in a car I am investing in for the near future right after I sign the papers to drive it away but that is neither here nor there. When I went to get the tire changed I was informed that there was an expansion in the lug nut cap making them impossible to remove without proper equipment. I went ahead and tried to put the socket that was supplied with the spare tire on every single nut after the tire company replaced them. Only about half would even fit. Had that air bubble turned into something else like a blow out and I somehow managed to not hurt myself, anyone else, or the car how would I have been able to change that tire? I would have then been stranded on the side of the road somewhere waiting on some tow truck, costing me even more money. All this to say that on a used car inspection they did not even touch a tire. If they did not inspect that what else did they not do? They claimed they did not touch them because the tires did not need to be rotated. They need to be rotated more than rotated to be honest. I emailed and phoned back and forth and after some bouncing around, getting treated like trash, and pretty much laughed at they said to send a receipt and they will cover half of the lug nuts and that is it. I regretfully accepted and emailed a receipt with a drawn out explanation of the occurrences only to receive no reply or attempt to reconcile. I really hope I never have to deal with this organization again their practices are sub par and questionable at best. Grand Total of assumed and actual cost that this dealer's actions and shady business practices will cost me is approximately $350 or could have been exponentially more had the tire blown out, and I have not even had the car for 30 days. 0 stars if possible would never recommend. More