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Stonebriar Chevrolet

Frisco, TX

Overview
Reviews
Vehicles
4.5
1,028 Reviews
Call Dealership (214) 446-7880
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9950 Texas 121 Frontage Road

Frisco, TX

75035

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Showing 1,028 reviews

June 10, 2024

Excellent service and attention to my vehicle needs and the service dept always keeps me informed with recommended service advice and timeframes I can work with. More

by gcc4ou2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenah
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Helpful
June 07, 2024

Great service! Always use this team as they are professional, prompt, communicate well, and are pleasant to deal with. More

by argylestone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenah Ezlinger
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Jun 10, 2024 -

Stonebriar Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive great service from our team. Your kind words about our professionalism, promptness, communication, and friendliness mean a lot to us. We appreciate your loyalty and look forward to continuing to serve you at Stonebriar Chevrolet. If you ever need anything else, please don't hesitate to reach out!

Helpful
June 06, 2024

They always have Great service at Stonebriar Chevrolet, I’m very pleased with the quality they service provide!!! More

by Karen Pointer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jun 07, 2024 -

Stonebriar Chevrolet responded

Thank you for your fantastic review! We're delighted to hear that you're very pleased with the quality of service at Stonebriar Chevrolet. Providing great service is our top priority, and we're thrilled to know we’ve met your expectations. We appreciate your support and look forward to serving you again!

Helpful
June 03, 2024

Customer Service was excellent. The advisor performed a service above and beyond to help me. More

by sonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenah, Eszlinger
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Jun 04, 2024 -

sonia responded

Customer service was excellent. Customer rep went above and beyond in helping to get my car repair despite the difficulties my car encountered. I will recommend this dealership for service to all my friends and family.

Jun 05, 2024 -

Stonebriar Chevrolet responded

Thank you for your excellent review! We're delighted to hear that you received outstanding customer service and that our representative went above and beyond to assist with your car repair. Your recommendation to friends and family means a lot to us. We look forward to continuing to provide top-notch service to you and anyone you send our way!

Helpful
June 01, 2024

Lena is a pro. She is my go-to advisor. She's a rock star. Glad I switched to the service department at Stonebriar Chevy. More

by jclcls01
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lena E.
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Jun 03, 2024 -

Stonebriar Chevrolet responded

Sounds like Lena is making quite the impression! It's fantastic to hear that she's your trusted advisor and that you've had such a positive experience with the service department. With rock stars like Lena on our team, it's no wonder you're glad you made the switch. Here's to many more smooth rides ahead!

Helpful
May 31, 2024

they’re turn around on repairs was very quick. They also provided me with a Chevy blazer as a loaner car that was great! More

by tgkdesigns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenah, Eszlinger
Report | Print
Jun 03, 2024 -

Stonebriar Chevrolet responded

Thank you for your wonderful review! We're delighted to hear that Stonebriar Chevrolet provided you with a quick turnaround on repairs and a Chevy Blazer as a loaner car. Providing efficient service and ensuring you have a reliable loaner vehicle are top priorities for us. We're glad you had a great experience and appreciate your feedback. We look forward to serving you again at Stonebriar Chevrolet!

Helpful
May 19, 2024

great service department I was in and out real fast great job and price until next time More

by poowoo43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen underwood
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May 20, 2024 -

Stonebriar Chevrolet responded

Thank you for the positive review! We're thrilled to hear that your recent service experience was fast, efficient, and affordable. At Stonebriar Chevrolet, we strive to provide a convenient service experience that delivers quality work at a fair price. It sounds like we achieved that for you! Thank you again for choosing Stonebriar Chevrolet! We look forward to seeing you again soon for your next service needs.

Helpful
May 19, 2024

For three years I had nothing but great service and was very pleased. Then…..I had an issue with my AC that needed to get taken care of quickly since the warranty was getting near expiration. Needless to s More

by Mateo A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager (name unknown)
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May 23, 2024 -

Stonebriar Chevrolet responded

We're sorry to hear about your frustrating experience with your AC issue. Your satisfaction is important to us, and we apologize for any inconvenience caused by the lack of resolution to your problem. To address your concerns and discuss your experience in more detail, we encourage you to reach out to Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com. Junior is committed to ensuring customer satisfaction and will work with you to address your concerns and find a resolution to the issue you've experienced. We value your feedback as it helps us improve our services, and we apologize for falling short of your expectations. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

Helpful 1
May 14, 2024

Read the latest ONE star review by Husker. ....then read the response by Stonebriar Chevrolet, you see an email of "Junior" they told me to reach out to. THREE emails later to Junior and you gu More

by Husker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicky, Pete , Luis
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Helpful 1
May 13, 2024

Excellent service, clean and friendly awesome dealership will use them for all my needs. Thank you More

by howardh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
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May 14, 2024 -

Stonebriar Chevrolet responded

Thank you for the fantastic review! We're thrilled to hear that your experience was excellent in all aspects – service, cleanliness, friendliness, and overall dealership experience. We strive to create a welcoming environment with exceptional service, and your feedback lets us know we're achieving that goal. Knowing you'll be using Stonebriar Chevrolet for all your future needs means a lot to us. We look forward to building a long-lasting relationship with you! Thanks again for choosing us!

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