Stonecrest Honda

I strongly advise you to find another dealership to work with! I purchased my 2022 Honda Pilot from Stonecrest Honda in August 2025 and brought it back when multiple warning lights came on this past week with! I purchased my 2022 Honda Pilot from Stonecrest Honda in August 2025 and brought it back when multiple warning lights came on this past weekend. This was my first purchase on my own through a traditional dealership, so I wanted to continue doing business with them. My car was towed in on Monday afternoon, and I was told I’d have an update by, at the latest, Tuesday. I didn’t hear anything from anyone, and the service tracker wasn’t updated, until I followed up myself on Thursday morning. That’s when things went downhill. I was told the issue was with the camera/sensor and was quoted over $2,000 out of pocket. I called to make sure I was reading the service report correctly and was told the repair wouldn’t be covered under my extended warranty due to “outside influence,” but in the same breath, I was told there was no physical damage to the camera. I reached out to the warranty company myself, and they confirmed that the repair would be covered since the whole camera needed to be replaced and there was no physical damage. I then called the dealership back, and the technician said they would contact the warranty company. The technician called me back about an hour later and said the warranty company had denied the claim, so I reached back out to the warranty company again. They confirmed *nobody* from the dealership had reached out to them and no claim had even been submitted at that point. I left a voicemail for the service manager asking why my repair was being pushed so hard to not be covered under warranty, and I also asked why the technician would lie about contacting the warranty company in the first place. The manager never returned my call, but the technician called back about an hour later saying the repair was suddenly approved under warranty. The part had to be ordered on Thursday, so I was told my car would be ready around lunchtime or a little after. My car wasn't ready for pickup until Friday evening at 5pm. I had to go an entire work week without a vehicle and no voluntary updates from the dealership. My issue isn’t just with the initial handling. It’s the total lack of communication and accountability throughout this entire process. I would have been out over $2,000.00 out of pocket if I hadn’t pushed back about my warranty coverage. After all of this, Stonecrest texted me and asked if I would leave a Google review yesterday. I told them a review may not be a good idea, and I was told someone would call me today to discuss my experience. I gave multiple timeframes, including "I'm available the rest of the day" but no one ever followed through, even after I reached out again. Between the delayed updates, lies about warranty coverage, and lack of follow up, I have completely lost trust in this dealership. I will never willingly do business with Stonecrest Honda again. If you do decide to do business with this dealership, I would *strongly* recommend verifying coverage directly with your warranty company before agreeing to any repairs. More

My family experienced the classic bait-and-switch scam at this dealership. We scheduled an appointment a week in advance to see a specific used Mazda CX3. The sales representative confirmed the appointment m this dealership. We scheduled an appointment a week in advance to see a specific used Mazda CX3. The sales representative confirmed the appointment multiple times — a week before, the day prior, and even via text messages just hours before we arrived. After driving an hour to get there, we found that our sales rep was nowhere to be found. Another employee greeted us and casually informed us that the Mazda3 was “not available,” then tried to show us “similar” vehicles. There were no other used Mazdas on the lot — only new ones. This made absolutely no sense given the repeated confirmations from the rep. We ended up wasting over two hours, including the 20 minutes we spent waiting in the lobby for an appointment we had confirmed the same day. Lesson learned: If you plan to see a specific vehicle, call the dealership manager directly on the day of your appointment to confirm that the car is actually available for a test drive on the lot. Better yet, save yourself the frustration and avoid this dealership altogether. They’re either running a bait-and-switch scam or are completely disorganized and unable to honor basic commitments. More

This dealership will do anything for a quick buck. Including stabbing you in the back. Found a vehicle we were extremely interested in through this dealership. I called that day three different time Including stabbing you in the back. Found a vehicle we were extremely interested in through this dealership. I called that day three different times with different questions regarding the vehicle. I explained I would be coming from out of state (4.5hours away). I also had been connected to a sales rep who sent me an email with a video of the vehicle too. I then called and made an appointment to come see the vehicle and test drive it for the following day. The text message even mentioned how we were considered a “vip appointment” since we were coming out of town and I was told on the phone, the vehicle would be moved to the side and set on a hold to ensure it would be available for us to see since we were traveling to come see it. The next day I received three text messages and a phone call stating how the vehicles was ready for us (last text being at 3:10). We arrived (cash already withdrawn and ready for business) at 4:25 for our appointment only to find out the vehicle had been sold. The woman who was “helping” us then proceeded to try and get me to see a $40k vehicle (the one we came to see was priced at $13k…..doesn’t exactly match). I explained that was out of our price range and she then tried to push leasing it on us since “payments would make it cheap”. When I declined doing the lease option, she then turned towards my husband and asked him instead. Needless to say we left empty handed and very disappointed we had wasted our Saturday, gas, and had been away from our kids. A sorry excuse for customer service. More

The sales staff was attentive without being overbearing. They gave us a good honest deal without any hidden fees or surprises. They gave us a good honest deal without any hidden fees or surprises. More

DON’T WASTE YOUR TIME! !!! I initially reached out to this dealership on Monday, December 19 inquiring on a pre-owned 2020 Range Rover Sport that was listed for sale on t !!! I initially reached out to this dealership on Monday, December 19 inquiring on a pre-owned 2020 Range Rover Sport that was listed for sale on their website. The representative continued to forward me to the sales department for over 10 minutes and no one picked up the phone. On Wednesday, December 21 I reached out again. I then was able to speak with Zach. I had questions regarding availability, pricing, and trade-in appraisal. Due to me being out of town for the holidays, I requested that a virtual appraisal be made on my vehicle. I sent the sales rep, Zach, all the information he requested such as pictures, vin, etc. I never heard back. Yesterday, December 26 I reached out via phone and spoke with Melissa. She stated that the vehicle was still available, and I could make an appointment to come in, test drive, and purchase the vehicle. She advised me that she would have the keys pulled and vehicle ready. So, I made an appointment for today. After confirming my appointment, she sent a text message to “ask for Zach when you arrive”. Today after securing financing through my credit union, I traveled over an hour to the dealership to find out that not only was Zach off today but also the General Manager was driving the vehicle and he wasn’t there. At this point, I have wasted so much time, so I decided to leave. It is evident that these people are not wanting to do business. I have been in Sales & Business Development for over 15 years, so I expect certain things when doing business, like communication. It is surprising but I assume business is doing very well, despite high-interest rates and a horrible market. I have chosen to go elsewhere to purchase a vehicle. More

I visited the dealership in December for regular maintenance. I received two services, an oil change and a 15 point inspection. I was told I needed tires. However I knew my tires were still in exc maintenance. I received two services, an oil change and a 15 point inspection. I was told I needed tires. However I knew my tires were still in excellent condition because I hadn't driven my car in two years due to working from home while Covid was happening. (My car less than 4 years old and had less than 20,00 miles on it.) I said no thank you, but they performed a tire rotation anyway. When I came to pick up my car, they had changed out my tires. I purposely had my tires marked so front tires that I drove off the premises with had clearly been changed. They wanted to force me to get 4 tires for almost $1000.00 dollars. I went to another business and got the same high quality tires replaced for much less. I won't be back to the Conyers Honda service center. They do very shady business. If you do. Mark your stuff and take pics first before you turn your car over to them. More

Dear sir.,At 8/2017 we have buy 1 pilot car ...we go to Dear sir., At 8/2017 we have buy 1 pilot car ...we go to 10/2018 im back to my country vietnam and stay here to now... All time from 11/2018 to no Dear sir., At 8/2017 we have buy 1 pilot car ...we go to 10/2018 im back to my country vietnam and stay here to now... All time from 11/2018 to now we din't user car, we don't no when we com back usa .Now we want to sales back to you...if you can buy back contacts me pl Thank you Su van dinh More

Liars/Forged Documents We traveled 2 hours and purchased a 2019 Jeep Compass Trailhawk July 3rd. The salesperson was average. She explained to us there was a Service Contrac We traveled 2 hours and purchased a 2019 Jeep Compass Trailhawk July 3rd. The salesperson was average. She explained to us there was a Service Contract that was "Included" in the price of the vehicle. Well, the Service Contract is "included" meaning you can't remove it from the car. It is an additional charge. The amount listed on a nice colorful sign in her cubicle and stated to us by finance was about $1269. When I received my paperwork, the price was $2079!!! Next, was the finance guru, Jeff!! He was a fast talker and lied to us about what he was "throwing in". NOTHING was THROWN IN!!! We inquired about the end figure and was assured it was correct. He tried to give us an excuse that he was trying to get us out of there quick since we were there so long and traveled out of town. After leaving the dealership, we realized we didn't receive the extended warranty paperwork, nor did we have the itemized costs paperwork. After leaving the dealership, I attempted on numerous occasions to have the documents emailed to me. Jeff lied and stated he emailed it numerous times. He actually Face Timed with me to show me someone else's documents to compare them to ours in a poor attempt to convince me everything was covered. To make a long story short...he FORGED our signatures on some documents. His supervisor actually called me to discuss the issue after I left a detailed message on a supervisor's voicemail. The supervisor emailed me the paperwork and that is when we noticed the paperwork was FORGED!!! The nerve of him. This is illegal!! They could offer to pay for our extended warranty or reduce the price more, but NO...all we are getting is a form to cancel the extended warranty since the price wasn't explained to us and the document was FORGED!!! I will be contacting the corporate office and an attorney to see what can be done for forged documents. I am sure they will continue to get plenty of business,but I will definitely NOT return!! More

Great Service I have visited the Conyers Service Department many times over the years. I have always been treated professionally. The service is great and they tr I have visited the Conyers Service Department many times over the years. I have always been treated professionally. The service is great and they try their best to get you in and out quickly. More

Superior Service Thang, Adam and all of the Service Advisors and Techs are all amazing and are consistent with their Superior Customer Service. A very special shout o Thang, Adam and all of the Service Advisors and Techs are all amazing and are consistent with their Superior Customer Service. A very special shout out to Thang and Adam! More