Strong Volkswagen

They sold a car I put a deposit down on and lied about it. I contacted the sales department to purchase a 2016 Golf R from a neighboring state on Saturday afternoon. I was initially told they'd do everything I contacted the sales department to purchase a 2016 Golf R from a neighboring state on Saturday afternoon. I was initially told they'd do everything possible to accommodate me. I was working with Carlos Saturday afternoon and I made it abundantly clear that I wanted to complete the sale that day. I was offered a very competitive finance rate through Wells Fargo, but they insisted that I go through them and dealer services at Wells. Then they said their contact there wasn't available until Monday but they'd call first thing in the morning. Sensing the danger of losing the car, I asked Carlos how much of a deposit it would take to make sure this car didn't go anywhere while I was waiting on them. I put down the amount I was told and breathed a sigh of relief because I finally had the car I'd been chasing for a month now. I got a text later asking if I'd be willing to fly out to SLC on their dime on Monday morning because they don't like selling out-of-state. This was odd because I had been working with other dealers on different cars this past month and this was the first one I’d heard express this reservation, but I said I’d see what I could do. Unfortunately I couldn’t commit to that with such short notice given I work a professional job, but that I really preferred we discuss shipping options and to FedEx me any paperwork necessary to sign for the vehicle. Carlos said OK and that we would talk on Monday. I emailed him first thing in the morning asking what was going on and reiterating the urgency here. No reply. Then I texted him asking if he had received the email and asked him to contact me, and he replied with "OK". I checked a half hour later and he said "Waiting on the manager, he's been really tied up. Typical Monday morning." I was growing frustrated because they seemed to be making it absurdly difficult to just give them money for a car. I asked for updates after lunch. No reply. I got fed up and called for the Sales Manager. I was given to Frank. I immediately asked him what the status was on this and he said "I don't know I just got in". That sounded odd (read: lie) because I could have sworn Carlos told me that he was waiting on him and that he's been "really tied up" this morning. Then he proceeded to tell me that the car sold this morning… I was livid. I explained that I put a deposit down and was told that it would secure the vehicle for me while their dealership figured out financing and got back to me. I was very clear about this from the start. It didn't matter. He hung up on me after I vocalized my extreme irritation and displeasure by stating "This is f@#%ing ridiculous". He was looking for an excuse to hang up and I gave him one because I didn’t realize I wasn’t talking to an adult who wants to do business. I called back and left a very calm and rational voicemail for the GSM, Joe. I have yet to hear back. I will be happy to revisit the reviews I'm posting on Yelp, DealerRater, and the BBB should Joe decide to make this right and sell me the vehicle that I already put a sizable deposit down on. I have a feeling that this is not what's going to happen though. More

Excellent Experience Matt Hansen was an awesome salesperson to work with. He went over in great detail all of my options. He did everything to make sure I was satisfied. E Matt Hansen was an awesome salesperson to work with. He went over in great detail all of my options. He did everything to make sure I was satisfied. Every person I dealt with there was very friendly and helpful. More

Fast and friendly The service dept was very busy, just wanted an oil change,I was told I would have 1 1/2 hr wait. To my delight I was out and on the road in 35 minute The service dept was very busy, just wanted an oil change,I was told I would have 1 1/2 hr wait. To my delight I was out and on the road in 35 minutes ... Awesome ! More

40,000 mile service/check up ... very satisfied I bought my Touareg TDI 3+ years ago from Strong Volkswagen, and have always received excellent service from them. The most recent service was the 40, I bought my Touareg TDI 3+ years ago from Strong Volkswagen, and have always received excellent service from them. The most recent service was the 40,000 check up. This is a comprehensive check-up. Chip Bryson, one of the service managers, was friendly and courteous and went out of his way to help me with an extended warranty issue. This is a dealership that I trust and to whom I will give my future car business. More

Good job Strong did a good job of helping me with my 2004 Bug. Everything was great, even the bill was endurable. Courtesy rides home and back. Great service r Strong did a good job of helping me with my 2004 Bug. Everything was great, even the bill was endurable. Courtesy rides home and back. Great service right in neighborhood. More

Quality customer service Brian Edwards was the service manager for my last visit to Strong Volkswagen. Brian is focused on providing the bests customer service possible. I w Brian Edwards was the service manager for my last visit to Strong Volkswagen. Brian is focused on providing the bests customer service possible. I was met at the door when I drove into the dealership. We discussed the possible repairs needed to the car. Within 30 minutes Brian called with the complete list of repairs needed. Later in the day Brian called to inform me that a new battery was needed for the car and was seeking my permission to complete the repair item. Brian then called when the car was ready to be released (30 minutes heads up). As an employer I would not hesitate to hire Brian Edwards for his exceptional customer service skills. Strong VW is fortunate to employ Brian Edwards. More

PCV Valve Replacment The service was fast and complete even though the service dept was swamped. Brian did a great job as my service coordinator and Javier did a great jo The service was fast and complete even though the service dept was swamped. Brian did a great job as my service coordinator and Javier did a great job as my mechanic. More

Great customer service Matt Hansen was great. He made sure I got a GTI within my price range. He then took the time to answer all of my questions--eve those I asked multiple Matt Hansen was great. He made sure I got a GTI within my price range. He then took the time to answer all of my questions--eve those I asked multiple times. Thanks! More

Mirror replaced I needed my rear view mirror replaced. I called to make sure it was in and told it was and just come in, no appointment needed. I always worry I will I needed my rear view mirror replaced. I called to make sure it was in and told it was and just come in, no appointment needed. I always worry I will get stuck waiting forever. They got me in fast and was done in a reasonable time. Brian Edmonds was professional and friendly. He even answered other questions I had. More

Great Customer Service Brian Edwards is the service guy I go to. He is always on top of all my needs and makes sure everything gets done correctly and on time. I only take m Brian Edwards is the service guy I go to. He is always on top of all my needs and makes sure everything gets done correctly and on time. I only take my car to Strong VW. They make you feel important and not just another car owner in for service. More