Subaru North Orlando

We have no Subaru dealerships locally so much of our shopping was thru the internet. We did take two test drives with the Impreza so we knew what vehicle we wanted but the color choices were not in our shopping was thru the internet. We did take two test drives with the Impreza so we knew what vehicle we wanted but the color choices were not in our favor. Out of three dealers, only Mastro and Angel showed a willingness to actually provide a fair deal and a willingness to locate a white hatchback outside of the Orlando area. The entire transaction was by phone or internet and to be honest, I thought the deal was not going to happen when a located vehicle was not released. Joe was able to locate another similar Impreza though and the deal closed at the end of the year. To add only as constructive improvements, I as the buyer, was not informed on a timely basis when there were delays, etc. Please keep the buyer informed and it will lead to less frustration. We love the new Impreza Hatchback! Thanks to Mastro for making it happen. More

My last two vehicles were Mercedes-Benz with the last one a $75,000 G500. I currently have 10 friends with Mercedes-Benz so was I was inclined to get another. I had a company car for the last 6 years now bu a $75,000 G500. I currently have 10 friends with Mercedes-Benz so was I was inclined to get another. I had a company car for the last 6 years now but had to purchase my own car again. I seriously started looking at the Mercedes-Benz C class and the GLK. I was in CA on business last year and rented a C class for a week. The car was great but I was not impressed with the gas mileage. I live and work up north (NY/NJ) where we get a lot of snow so I wanted all wheel or 4 wheel drive vehicle but was tired of SUV’s. I started looking into the Subaru Legacy as an option. To my surprise just about every blog or review had nothing but great things to say about the newly redesigned 2010 model. I went for a test drive but the sales person only took me on the highway for a ½ mile then on some local roads. I was not able to come to a decision on such a test drive. My other dilemma is I wanted a Limited with the NAV and no dealer close by had one. The dealer where I first test drove called me because one came in with a NAV for another customer that I was able to see the NAV operate. I happened to stop by the dealer by my office where I first started and they gave me a much better test drive on the highway and it had just snowed. The sales lady had me accelerate full speed around the corner without breaking just to show the low center of gravity and how the car handles. She then took me into the empty rear parking lot of my office and had me do donuts. On my way back to the dealership while still in the parking lot I sped up then slammed on the brakes. The car stood still without a nose dive sway or anything. I was sold from that point. I went back to the dealer and completed the order form. This was mid October 2009; I was told I would receive the car in 6-8 weeks. Two weeks later because I was leaving for CA on business for 3-4 weeks and they would require a deposit before my return. I gave them a bank certified check for $16,000 down payment and added a total of 18 accessories. I never received any updates from the sales person or the manager. I sent emails but they never responded. I finally called and then they told me 6-10 weeks. The 10 week mark would now be the end of December 2009. Based on the original 6-8 weeks I made arrangements with my company to have the company car returned by 12/31/2009. Still no updates from them and then when I called they told me maybe in January 2010. This was definitely not an option. I started looking on the Internet and on 12/27/2007 I the Legacy 2.5i Limited with NAV and moon roof excluding all the other options I needed at Mastro Subaru. I sent an offer and they responded the next business day (Monday). I sent the dealer where I ordered the car all the information by email and asked that they contact Mastro Subaru to purchase the car for me. They never responded. When I called they said it would not be beneficial to them or me for them to purchase the car so I would need to do it on my own. By this time they had already ran my credit and now I had to do a new credit application for Mastro Subaru. I completed the application on 12/29/2009. On 12/30/2009 the paperwork was sent overnight to me. I received on 12/31/2009 and returned them. They were closed on 1/1/2010 and UPS was closed on 1/2/2010 so they did not receive the paperwork until 1/4/2010. The transportation company was then contacted and the car was delivered to me for 1/06/2010 as promised because I had to leave for CA on 1/7/2010 for another couple of weeks. The sales person Christine and sales manager Joe were very helpful and did everything possible to make this a pleasurable purchase. I would definitely recommend Mastro Subaru to anyone looking to purchase a Subaru no matter where in the US they are located. This purchase was all completed by phone, email and UPS. That in itself is a true testimony of their professionalism and leadership. Kudos to Mastro Subaru on a job well done. FYI, I cancelled the order from the other dealer on 12/28/2009 and they still cannot tell me when I will receive my $16,000.00 deposit and I will be in CA for another 2-3 weeks More

I'm so overwhelmed, I don't know where to start. The only time the word Subaru entered my mind was the Natalie Cole song about the pink cadillac!! I went in to look at a used car and not only bought one but time the word Subaru entered my mind was the Natalie Cole song about the pink cadillac!! I went in to look at a used car and not only bought one but bought a new Subaru. I've bought many cars over the years, same old games. It's one of those things I hate most. My husband and I had been looking at used cars all morning...drove 4or 5...very frustrating and dissappointing. We pulled into Mastro, really more for just a scan, not even planning to get out of the car. We were headed to Car Max. Diane was walking in the parking lot and we asked her if their were any used cars. She smiled and said yes. We parked, we got out, we looked at a 2002 Suzuki, she got the keys, we asked her to drive it. It was scary how well she knew this vehicle!!! I thought maybe it had been her personal vehicle and if you know her at all, you know that I'm not exagerating! I wanted it...it was perfect for my daughter and grandchildren. Well......while we were looking around I noticed the new Subaru Outback Sport!!!!Thought it was kinda nice..honestly..not even considering a new car. Afterall...we just bought a Tundra in Dec.08 and THEN in Feb. 09 I bouhgt myself a nice little red Tacoma..brand new. I put a deposit on the used car and went home. We were coming back Jan 2 to pick it up with my daughter and her family. I went home and I kept thinking about that little Outback. I told Diane I might test drive it when we came back and I kept remembering the look on her face when she said "Your gonna be surprised"! She wasn't kidding!! We came early to test drive the car. SHE drove first...My husband and I are in awe of her knowledge of all the cars at Mastro. I've never dealt with such knowledgeable people...EVER! I don't ever want to buy a car anywhere else again. It's so great that everyone seems to be on the same page here. There were no typical mistakes, misinterpretations, unkept promises etc.When we went to Nick Gildea I figured this was the end of it. I couldn't believe how smooth it all went. We were buying TWO cars and trading one in. That's one heck of a nightmare in a car dealership that I wouldn't wish on my worst enemy, and to make it even worse...we had TWO SMALL CHILDREN !!!! YES..a 3 y/o and a 7 y/o. We asked to see the manager ,John Fruhmorgen to tell him a thrilled we were with it all. He was very personable. My daughter and family are so thrilled with their vehicle and all I do is smile when I'm driving my new Outback Sport.I hope you can read this and appreciate what I'm saying. This is a good dealership with some really great people that work TOGETHER to make buying cars so pleasant. I haven't dealt with the service department yet, but I am hoping for the same. Diane is a very special person, I've never met anyone so knowledgeable, professional and personable. I am so glad I met her. She is truly an asset. Thank You so much, Deb Cecchi More

Nanci has a "can do" attitude and is always willing to help. She has excellent customer service and follow up skills. The dealership was friendly and responsive and worked well as a team. I would definite help. She has excellent customer service and follow up skills. The dealership was friendly and responsive and worked well as a team. I would definitely buy another vehicle from them, and will recommend them to others. More