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Subaru World of Newton
Newton, NJ
413 Reviews
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413 Reviews of Subaru World of Newton
December 30, 2014
Great experience.. I am a repeat customer to Subaru World of Newton, with my latest purchase being the third for my household in the past few years. I traded in my car I am a repeat customer to Subaru World of Newton, with my latest purchase being the third for my household in the past few years. I traded in my car because we needed something a little larger and the whole experience from walking in the door to test-driving, pricing and signing was exceptional. Mauro was our sales person and I appreciated that he was relaxed during the test drive and answered any questions I had without me feeling like I was the recipient of a pushy sales pitch. The general manager, Rod, introduced himself and made sure everything was going smoothly.. Overall, any Subaru rep that we came in contact with throughout the experience was professional, friendly and knowledgeable. From the beginning to end of the car-buying process, I am a satisfied customer and walked out the door that same night with a brand new awesome Subaru. I would recommend this dealership to my friends/family and have done so in the past. Aside from my new purchase, I am also a repeat customer to the service department and am always happy with the service I receive, reasonable wait times, comfortable waiting area with coffee, etc. The reps at the counter are always friendly and take care of you quickly. Great experience all around! More
by NJGirl
Employees Worked With
Mauro
December 27, 2014
A Civilized Experience Less than a year ago, we bought a Subaru 2014 Legacy from Subaru World of Newton. Because of an accident we had to replace it this week. It was an eas Less than a year ago, we bought a Subaru 2014 Legacy from Subaru World of Newton. Because of an accident we had to replace it this week. It was an easy decision to purchase a 2015 Subaru Legacy, and an even easier decision to go back to Subaru World of Newton. Both times we had excellent experiences purchasing a new car. The prices are fair, and the experience is civilized. There's no pressure, and you don't have to be on your guard. Rod, Glenn, Pedro, and Anthony helped us find a car quickly that we wanted, negotiated a fair deal, and helped us resolved some financial issues so that the car could be purchased quickly. Also, I can tell you from experience the service department is friendly, knowledgeable, and helpful. Dave and Pat will take good care of you and your Subaru. More
by Michael
Employees Worked With
Anthony
December 04, 2014
Amazing experience Amazing people who worked harder than ever to make sure myself and my young child were put in a safe vehicle!! They went out of their way to get me a Amazing people who worked harder than ever to make sure myself and my young child were put in a safe vehicle!! They went out of their way to get me a reasonable price for the vehicle and my payments!! More
by Mercedesk101713
Employees Worked With
Jason Postel and Kevin
November 29, 2014
Would not honor True Car Price Dealer strung me along and when I was ready to buy they decided not to honor the True Car Price. They also tried to add shady up charges for VIN etch Dealer strung me along and when I was ready to buy they decided not to honor the True Car Price. They also tried to add shady up charges for VIN etching and $450 for NJ paperwork which is only $75 in NY. More
by akalter001
Employees Worked With
Kaitlyn
November 24, 2014
SUCKS!!!!!!!!!!!!!! Subaru World of Newton 84 Hampton House Road Newton, NJ. 07860 November 17, 2014 Mr. Rodriguez and Mr. Sawyer, George (General Manager) I Subaru World of Newton 84 Hampton House Road Newton, NJ. 07860 November 17, 2014 Mr. Rodriguez and Mr. Sawyer, George (General Manager) I made attempts to contact both of you on five occasions. I left Mr. Rodriguez three voice messages this week that went unanswered. I can only guess these got lost from the delete key. I am appalled! You say that your customer come first. I left two messages for Mr. Sawyer that also went unanswered. It was not until today, October 31, 2014, that I told your receptionist that I need to speak with one of you. Then I finally got Mr. Sawyer. I informed you Mr. Sawyer, that you deliver a message to Mr. Rodriguez. I expected a call back no later than 12 PM today. Again I guess that message was deleted also. I informed you that I will take the next step. This step is, contacting the NJ Department of Affairs, the NJ Better Business Bureau, Federal Trade Commission Bureau of Consumer Protection, and Subaru Corporate Headquarters. Since you feel that the customer is only important at the TIME of the sale, and not AFTER, I am disgusted and appalled at your handling of problems. Being a military vetersn of ten years of active duty, I feel like I was taken advantage of. I was an aircraft mechanic of ten years, and I know how to work on a car. I was responsible for multi-million dollar aircraft. If I did not maintain them I could have killed a person. It appears to me that your dealersip only deals with making a buck and covering up MISTAKES! First. I found the car on NJ.com, and then I found it on your dealer website. In both places it stated that the mileage was 43500. Upon getting pictures from you, the dealership, it said 49500 miles. WOW a 4000 mile difference. Guess the workers there had a good time JOY RIDING! Well I over looked that as you have a disclaimer on your site. When I brought that to your attention, it was like, “SO??” Then you embarrassed me by saying 500 dollars for a trade on my 2003 VW. That was a SLAP in my face. I said NO I want 1500. Then you said the best you could do is 800. Again, SLAP!!!!!!!!!!! I get the car home and started to clean it the way I like a car cleaned and I discovered that the car had been painted in different areas. The roof is full of pit marks in the clear coat and two areas of rust on the roof. I discovered that the hood was painted, the rear bumper painted and damage to the rear bumper that was attempted to be repaired. I brought the car to your show room on October 20, 2014 and met with Mr. Foley and Pat. Pat took my information and the key. Well as I was outside I noticed the car was just sitting in the garage. Never on a lift, no mechanic around it, was it there collecting dust? Well Pat comes out to explain that the brake pads and rotors are within specification. He shows me a plastic tool that was colored green, yellow red orange. This is Subaru’s Wear Gauge for brakes. Well I know that I use a caliper to get an exact reading. I was floored by Pat's explanation. Well Mr. Foley was too busy trying to tape a box to go out FedEx. No approval needed! Pat told me that they would “Resurface” the brakes. Well in my day and present day, any GOOD mechanic mind, you NEVER resurface the brakes. You always change pads and rotors all new! Resurfacing can thin the rotors and any imperfection in the metal can cause cracks and lead to a failure of the disk or pads. Having lived in Germany for three years and understanding how they take care of the cars, I have never had rotors resurfaced in 35 years. Always new, every time. This is what I expected to hear. Just shows how lazy Mr. Foley is with his mechanics! I left your showroom and proceeded to a body shop. Not the shop that you took my car to called “Hampton Body Works” they are located a short distance down the road from you. No, I took it to an undisclosed shop I know and asked for a professional opinion. They confirmed to me that the car had been painted and confirmed the rust on and in the roof. He also pointed out the debris that was painted into the hood of my car. He said that the paint job was a “Crappy” job! Well I tried to call, Mr. Rodriguez on October 24, No answer. I called again on Monday October 27, October 29, October 30 and left detailed messages that got deleted because you did not want to talk to me. I left a message for Mr. Sawyer on October 29 and 30th asking to have my paper work mailed to me, and so I can discuss the issues with my car I called the receptionist on the 30th and asked to have it mailed to me and was told that it had to be approved. I then finally spoke with Mr. Sawyer after a 2 min hold, and he talked like I was a ghost. Then he had to go back in the memory to remember. I informed him of the calls all week and told him to deliver a message to Mr. Rodriguez, Call me about the damages to my car. I expected a call no later than 12PM October 31, 2014. On Saturday November 8, 2014 I went to your dealership. I spoke with you George, and I asked for answers to my concerns. You told me that you would address these concerns on Monday November 10, 2014. I told you that I would like answers by close of business November 14, 2014. You told me that you would have an answer that Monday. Before I went to your dealership, I went by the body shop that does work for you. Hampton Body works. I asked them about work that was done on my car, and the manager there said, “I do not want to get involved.” To me it sounds like a cover up. This is very disconcerting. Well since I never received a call back, or any kind of acknowledgment, I am forced to take the next step. I informed you during or talk that if I did not get an answer, I would take the next step. Below you will see who this letter will be sent to via USPS mail. I am going to get information as to what the NJ Lemon law is and the guidelines. I feel that this car is a possible flood victim. I know that the car was painted as there is a lot of evidence of this. I know that there was unreported damage which is evident. I feel I was taken by you, your dealership, sales person, and sales manager. I have given you ample time to respond. Since you refuse to respond to me, I am notifying the parties as I indicated. Mr. Rodriguez. I am beyond words on how you can say that you have these specialties. Specialties: High Line Automotive Management Finance and Insurance Management Automotive Service Management New and Used Car Sales Lemon Law Arbitration Warranty Compliance and Administration Human Resource Management What gets me is the automotive service management. Mr. Sawyer, I really thought you were a good sales man. Kind of like going out on the edge a ROCK for your customer. I guess that is just a picture that is photo shopped! George, I got the cold shoulder from you. From someone that is the General manager, you should know something about car mechanics. I am surprised that Subaru training does not include this as a requirement to be a manager. We will see what the Government comes back with and my claims. Sincerely, Edward Kesseler The following addresses will be receiving this letter by registered mail and Email: Federal Trade Commission Headquarters: 600 Pennsylvania Avenue, NW Washington, DC 20580 Division of Consumer Affairs P.O. Box 45025 Newark, New Jersey 07101 NJ BBB 1262 Whitehorse-Hamilton Square Rd, Building A, Suite 202 Hamilton, NJ 08690 Michael McHale Subaru of America, Inc. ATTN Tomomi Nakamura Michael McHale Dan Vespertino Director-Service Technical at Subaru of America, Inc. 2235 Route 70 West Cherry Hill, NJ 08002 More
by a10a9204
September 11, 2014
Great deal done quick by Kurt McClean Went there knowing what car I wanted and worked out a deal on my trade in to get a car for the payments i needed. Kurt was a very informative salesman Went there knowing what car I wanted and worked out a deal on my trade in to get a car for the payments i needed. Kurt was a very informative salesman and made the process smoothly as well as the finance dept. More
by Outlawking
Employees Worked With
Kurt McClean
September 08, 2014
David Denavente is an "awesome" Service Consultant. I recommend this Subaru Service Center and the Service Consultant David Benavente. David and the mechanics are really helpful. Every time I go ther I recommend this Subaru Service Center and the Service Consultant David Benavente. David and the mechanics are really helpful. Every time I go there they go above and beyond to help you out. As long as I have my Subaru I will get my service done there. More
by piggy1271
Employees Worked With
David Benavente
August 27, 2014
David Benavente is an exceptional Service Consultant I highly recommend this Subaru Service center and especially the Service Consultant David Benavente. David was very helpful as are all of the mechani I highly recommend this Subaru Service center and especially the Service Consultant David Benavente. David was very helpful as are all of the mechanics at Subaru World. They really try to get at at the bottom of any type of mechanical problem you may have even if it is a little complicated and intermittent. I also found that they do not recommend any unnecessary work even if you think that you need a repair that you do not need. There good work saved me from having to buy a new vehicle.. I have a 2004 Subaru Forester that has always been serviced at this shop and with service like this it will still be on the road for a long time. More
by lucybrandy
Employees Worked With
David Benavente
August 25, 2014
very happy just picked up a new Subaru Forester and was very happy with the dealership. they went out of their way to make sure that i was a happy customer. woul just picked up a new Subaru Forester and was very happy with the dealership. they went out of their way to make sure that i was a happy customer. would gladly go back there to buy my next subaru. More
by hlevinson
August 21, 2014
Bait and nothing I wanted to estimate a service plan for the maintenance work I was certain my 1999 Subaru needed. A friend convinced me that I should contact the pro I wanted to estimate a service plan for the maintenance work I was certain my 1999 Subaru needed. A friend convinced me that I should contact the professionals (Subaru Service Center) to have the assessment and work done right. I spoke to a Mr. Foley on the phone - who invited me to bring my car in for a complimentary multi-point inspection. I thought that was a very nice service option - so I used my lunch hour to drive over. What a waste of time. Mr. Foley was not there - so a David Benavente 'helped' me. David was rude and condesending - he made it quite clear I was wasting his valuable time. He answered my questions with "I don't know" .. after the assessment was performed - he said - 'here you go' and handed me a paper - no suggestions - no estimated pricing - no priority or mention of it something was perhaps a danger and needed immediate attention. The list included "check engine light" - did they think I did not know that? no code - so suggestion - no suggested repair - they did not check the code? What was the point of going there? When I looked at the paper and said "Well how much would these repairs cost".. again I got a condesending tone from Mr Benavente who began to rattle off a few prices ... this would be this, that would be about that.. and clearly he did not wish to waste his time helping me - I finally stated "you know what, you have been rude from the moment I walked here - I think you have wasted enough of my time" and I left. I don't even know if it needs a tune up? It loses about a quart of oil a month - so they recommended a $2000 head gasket change for a car that is 15 years old? really?? (of course he did not explain if there was a reason behind that suggestion...) I went in there expecting to schedule $1000 worth of maintenance - but I will find somewhere else to go... More
by khawke
Employees Worked With
David Benavente
