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Subaru of Englewood
Englewood, NJ
182 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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182 Reviews of Subaru of Englewood
December 13, 2023
Scheduled service/recall a specific time/day dropped off car. 5 hours later called to checked status. Was told car was NOT worked and would have to be moved to the next day. Never received a call or anyth car. 5 hours later called to checked status. Was told car was NOT worked and would have to be moved to the next day. Never received a call or anything to say plans have changed. Thanks for wasting my day. Think twice about scheduling services. They are not good a making phone calls to tell you what has happened More
by juanie
Employees Worked With
Woody McFadden
Helpful October 31, 2023
My only complaint is that servicing didn't include vacuuming & washing the car. That courtesy was always provided by my Audi dealer. I traded my Audi for the Subaru I now have. vacuuming & washing the car. That courtesy was always provided by my Audi dealer. I traded my Audi for the Subaru I now have. More
by alan.getz
Employees Worked With
Woody McFadden
October 31, 2023
The best decision we ever made purchasing a car from your dealership .From the beginning and now three years later we are always treated with upmost courtesy and respect. Few times that we needed services dealership .From the beginning and now three years later we are always treated with upmost courtesy and respect. Few times that we needed services it was done in timely manner and again with care. Thank you More
by Maria
Employees Worked With
Woody McFadden
October 14, 2023
The service writer was prompt. He help me a soon as I walked in. He kept me involved in what was going on letting me know what time Nicole will be finished. He help me a soon as I walked in. He kept me involved in what was going on letting me know what time Nicole will be finished. More
by Barney
Employees Worked With
Woody McFadden
October 05, 2023
The minute I drove my car in for service I was greeted and everyone was very polite and courteous they wanted to know if I had any questions or concern. They made me feel very important. Great place to vi and everyone was very polite and courteous they wanted to know if I had any questions or concern. They made me feel very important. Great place to visit. More
by Leysoto
Employees Worked With
Woody McFadden
October 03, 2023
My whole experience with Subaru of Englwood has been absolutely DISAPPOINTING. Mr. DeSantis does not take or return my phone calls. Upon picking up my vehicle Mr. DeSantis told me he would look into my absolutely DISAPPOINTING. Mr. DeSantis does not take or return my phone calls. Upon picking up my vehicle Mr. DeSantis told me he would look into my tire and wheel warranty to cover the cost, still 3 weeks later he has not done this or gotten back to me regarding this matter. The technicians who worked on my vehicle left greasey handprints on the cloth interior of the door panels. Due to the fact that I do not live in NJ, Mr. DeSantis told me I could take my car to get detailed and they would reimburse me. I called recently to verify that they would still honor this, Mr. DeSantis will not call me back to even confirm. I am so DISGUSTED with the lack of customer service I have dealt with from Subaru of Englewood. I would NEVER recommend them to anyone, and this entire experience has me considering getting rid of my Subaru vehicle entirely. More
by Mandy214
Employees Worked With
Natasha, Andrew, John Samoas, John DeSantis , John Lopes
