Subaru of Gwinnett - Service Center

My experience at Subaru of Gwinnett was fantastic. In late summer 2012, I purchased a new Impreza at a different dealership where my experience was very unsatisfying. Several months later the paint on my late summer 2012, I purchased a new Impreza at a different dealership where my experience was very unsatisfying. Several months later the paint on my bumper started peeling. I decided I would not return to the dealership of purchase. Instead, I went to Subaru of Gwinnett, as it had very positive online reviews. The paint issue was deemed a defect that Subaru of America and Subaru of Gwinnett were willing to fix at no charge to me. Through this process Jill Thurston and Nelson in service were extremely helpful, friendly, accommodating and prompt with communications. Jill gave me a very comfortable 2012 Outback to drive while the paint was being fixed at a local body shop, again at no cost to me. When the body shop had finished the job, several issues of quality were noticed. Jill was extremely apologetic, sent my car back and arranged for the bumper to be replaced completely. When I picked up my car, the exterior looked as good as the day I bought it, but paint splatter had gotten on the cloth of the cargo cover. Jill was extremely apologetic, replace the cargo cover (again at no charge to me) and even offered a complimentary interior and exterior detailing the next time I had my car serviced. Easily, this situation could have been very negative, but Subaru of Gwinnett, and Jill especially, resolved all issues in a prompt, professional, responsible and courteous manner. Jill really went the extra mile to make things right. Her efforts were very effective, as I left this experience feeling extremely satisfied. I definitely recommend Subaru of Gwinnett. More

We had our second service appointment on Friday (2/15/13) for our 2012 Subaru Legacy Limited. Our experience was extremely positive, as with all of our past experiences at SOG for our previous Subarus. Jil for our 2012 Subaru Legacy Limited. Our experience was extremely positive, as with all of our past experiences at SOG for our previous Subarus. Jill Thurston is our Service Advisor, and she is always courteous and professional. She takes the time to listen to our questions, and she always lets us know of particular processes and other options as needed. We will continue to rely on SOG and Jill for everything concerning our Subaru. More

I have been going to SOG for over 5 years. They are always extremely pleasant, very fair and accommodating. Jill is wonderful to work with and i would recommend her to anyone who owns a Subaru. always extremely pleasant, very fair and accommodating. Jill is wonderful to work with and i would recommend her to anyone who owns a Subaru. More

Jill has been continually an employee who represents the very best in customer service - helpful, friendly, courteous and knowledgeable. As a face of Subaru of Gwinnett you could ask for nothing more. She i very best in customer service - helpful, friendly, courteous and knowledgeable. As a face of Subaru of Gwinnett you could ask for nothing more. She is a most valuable employee. More

I just had my first service (3000 mile) on my 2012 Legacy and it was much more painless than other dealers I have used. They did the oil change and worked on my passenger side door. Now the door had a squeak and it was much more painless than other dealers I have used. They did the oil change and worked on my passenger side door. Now the door had a squeaky sound in it on the road. So the tech and I went for a ride and so often the case with things like that it did not squeak once. The tech was like I have one thing I can do and he tried it out and it worked the first try. I a VERY pleased with the service department and Jill and the techs are great to work with. If you have a subaru even one that you did not buy there I would drive to SOG just for the service department. More

I have been going to Subaru of Gwinnett ever since I bought my first Outback several years ago. The quality of the work is excellent and always completed on schedule. Jill Thurston has been my persona bought my first Outback several years ago. The quality of the work is excellent and always completed on schedule. Jill Thurston has been my personal contact there, always greeting me with a smile, taking time to answer questions and explain things, and willing to work with me to accommodate my busy schedule. Most importantly, I trust her and believe she is looking out for what is best for me and my car. It is always a pleasure working with them. More

I bought my Outback here in 2007 and have been coming in for service since then. The service department has always been good but lately they have even gotten better. The main improvement is in the helpful a for service since then. The service department has always been good but lately they have even gotten better. The main improvement is in the helpful and understandable diagnostic information provided during and after service. It keeps me well informed about my car and helps me make decisions. We live in the information age and I'm pleased to see this car dealer keep pace and exceed my expectations. More

Best dealership with which I have ever dealt. The service people are always so nice and accommodating to my needs whether I had an appointment or not. people are always so nice and accommodating to my needs whether I had an appointment or not. More

Jill Thurston exceeded my expectations during my visit to Subaru of Gwinett to have my Tribeca serviced. Taking extreme pride in her work and putting the customer's needs above her own, Jill delivered outsta Subaru of Gwinett to have my Tribeca serviced. Taking extreme pride in her work and putting the customer's needs above her own, Jill delivered outstanding, professional customer service not only to me but to each and every service customer in which she interacted. Her outstanding attitude and professionalism is the reason that I will continue to bring my Tribeca to Jill for years to come. Indeed, Subaru of Gwinett has the recipe for success... Jill Thurston! More

I have been coming to Subaru of Gwinnett for over 8 years. Jill Thurston has always been a great person to work with. I feel like she always has my best interest in mind when she advises me on servic years. Jill Thurston has always been a great person to work with. I feel like she always has my best interest in mind when she advises me on service. More