Subaru of Gwinnett - Service Center

Jill Thurston is the finest customer service representative I have dealt with in any service business. She is unfailingly well prepared and anticipates customers' needs. I go to a Subaru deale representative I have dealt with in any service business. She is unfailingly well prepared and anticipates customers' needs. I go to a Subaru dealership for service because I care about my Forester. I go to Subaru of Gwinnett because of Jill Thurston. More

This is my 2nd Subaru from SOG, Forester for 3 years and now the Tribeca, and Jill has been there to take care of me from the beginning. We gave the Forester to my daughter and she loves it. We KNOW that now the Tribeca, and Jill has been there to take care of me from the beginning. We gave the Forester to my daughter and she loves it. We KNOW that Jill and SOG will take care of my Tribeca and my daughter's Forester. We plan to drive them for a very long time and hope Jill is always there to take care of us. More

Visit was for 30,000 mile check on our Outback. Jill is Visit was for 30,000 mile check on our Outback. Jill is the best! She goes out of her way to make sure all is well. Great service from a great deale Visit was for 30,000 mile check on our Outback. Jill is the best! She goes out of her way to make sure all is well. Great service from a great dealer! More

I have been very happy with Subaru of Gwinnett's service dept. I especially commend my long-time service advisor, Jill Thurston. Jill is always very professional and is a pleasure to deal with. I trust an dept. I especially commend my long-time service advisor, Jill Thurston. Jill is always very professional and is a pleasure to deal with. I trust and value her advice on service matters, and know she will take good care of my Forester. I really can't say enough good things about Jill - - she makes makes what could be an intimidating situation (car service) a calm, friendly experience. More

For the past 6-7 years and 3 Outbacks, I have chosen to get my car serviced at SOG. The main reason for this is JILL THURSTON. In fact, I have 2 Subaru dealers closer to me than SOG, but I go out of my w get my car serviced at SOG. The main reason for this is JILL THURSTON. In fact, I have 2 Subaru dealers closer to me than SOG, but I go out of my way to work with Jill. I first met Jill when she was the receptionist at SOG. Now, she's an award winning Subaru Service Person...who knew? I must say, when I buy my next Subaru...it will be Jill's fault...ha! More

We tried taking our Forester to a chain car service place for about 2 years when we lived further away from the dealership, but paid the price in terms of the level service and the level of expertise that wa for about 2 years when we lived further away from the dealership, but paid the price in terms of the level service and the level of expertise that was given to taking care of our car. We are glad to be back at Subaru of Gwinnett because they have experienced mechanics and service personnel who really know Subarus and take pride in the work they do, knowing it keeps me and my family safe on the road. Jill has always been our service advisor, while Alyssa filled in a couple of times. Jill always greets us with a smile on her face, is honest about what really needs to be done on our car and never pressures us to do unnecessary work. More

Consistently attentive and helpful which keeps me coming back to service my 2010 Outback at SOG. The service team tries to get me out quickly when I'm in a rush. back to service my 2010 Outback at SOG. The service team tries to get me out quickly when I'm in a rush. More

Jill Thurston has been my service rep since the purchase in 2008 of a 2006 Forester Turbo. She has consistently provided excellent service work on my Subaru. Jill is very patient and always available to dis in 2008 of a 2006 Forester Turbo. She has consistently provided excellent service work on my Subaru. Jill is very patient and always available to discuss, advise and make the necessary appointments in order to provide the best service possible. I live in Douglasville, GA. Although there is a dealership closer to my home, the service provided at Jill's location keeps coming to Duluth, GA's location. Jill calm and courteous attitude demonstrates the service department commitment to excellence. More

Jill is an outstanding representative of how all service people should interact with clients. As far as I am concerned she walks on water and can part the seas. I have been taking my 2003 Forester to SOG people should interact with clients. As far as I am concerned she walks on water and can part the seas. I have been taking my 2003 Forester to SOG since acquiring it in 2005. Jill has been magnificent!. She rescued me from a dismal subaru dealer/service in Texas when I was stranded and couldn't get any service- she intervened on my behalf. I was a victim of the economy turn down for over a year and thanks to Jill I was able to maintain my car and its service due to the fact she worked miracles. Because of Jill I keep returning and have converted several friends and colleques to the subaru family. Shes a keeper. More

Nelson and Jill saved my day and a trip to Florida to visit my mother! I had work done at another Subaru dealer on Friday,in preparation for a 6 hour drive on Saturday. This 30,000 service included tir visit my mother! I had work done at another Subaru dealer on Friday,in preparation for a 6 hour drive on Saturday. This 30,000 service included tire rotation. I drove around town, running errands, after the service was completed on Friday. When I got on the highway on Saturday morning I discovered a terrible vibration in my tires and steering wheel. The Subaru dealer that had serviced my vehicle was, to my dismay, closed. My husband called Subaru of Gwinnett and I turned around and went there. Nelson greeted me, Jill had my car taken care of and I was back on the road in about an hour and a half after y tires were balanced. Of note, I had asked the first dealer to take care of a recalled rear seat belt issue, both on the phone when I made the service appointment and again when I brought the car in on Friday. I failed to look at my receipt to see if the seat belt replacement had been done. It had NOT. Jill noticed this on my car's computer records and it was taken care of on Saturday. I no longer trust the first Subaru dealer to provide service and will never return there, though it is only 2 miles from my home. I will return to Subaru of Gwinnett for future service. Thank you, Nelson and Jill Thank you, too, to Jim Heet, who addressed my questions re: possibly trading in my 2010 Forester for a 2013 model. I will call him if I decide to do so. Shawn Hitchcock More