Subaru of Little Rock - Service Center

Great people and prompt service. Techs are conscientious and keep you informed about your vehicle needs and options for service. This is my 5th Subaru and this dealership is part of Techs are conscientious and keep you informed about your vehicle needs and options for service. This is my 5th Subaru and this dealership is part of the reason More

Jessie and his manager in the service department did an excellent job in what was probably a difficult situation involving the body shop that did the rear passenger door which a worker at the dealership ac excellent job in what was probably a difficult situation involving the body shop that did the rear passenger door which a worker at the dealership accidentally dented. The auto body shop repaired the dent but the rear edge of the door did not align with the rear quarter panel. I am sure Jessie and his manager had to convince the body shop and the insurance company that the door had to be properly repaired. Throughout the process Jessie was very professional. He did no finger pointing although I am sure he was dealing with a very tricky situation. More

I have always loved Subaru service but have had a bad run the past few years. Although my 2007 legacy outback is there every six months at least, service missed really nasty break fluid, broke something eve the past few years. Although my 2007 legacy outback is there every six months at least, service missed really nasty break fluid, broke something every single time after the airbag was replaced-forgot to plug in emergency flashers-turn on seat belt alarm-then busted the glove box slide when I took it back. I realize they are in a hurry but the biggest thing---when it was in last week for the glove box repair I was told it had an aftermarket clamp on the radiator hose- no clue where it came from since it is only ever at Subaru except for battery replacements since they fail when Subaru is closed. Further, I was informed that the head gaskets were bad last Thursday so my husband took it to two separate independent shops for an evaluation and pressure tests and both informed him that "there is nothing wrong with this engine or head gaskets" - that cost us an additional 400$ but cheaper than the 5k quote for engine work. I am perplexed because I have followed this dealer from Cantrell toward downtown to Chenal parkway and its current location off Colonel Glenn. It seems the larger the service department gets, the worse the service. I still love Subaru and will buy a new Subaru when I replace this one but I am questioning the caliber of the service department. My husband was told that the only thing we need to do in the near future is replace the connectors to the radiator. The service people are super nice but I am unsure of their knowledge. The rating of the people I worked with is N/A because I don't know who any of those people are-literally-but your review insists that I check something so please ignore those checks for people rating because I never met them More

Friendly people and atmosphere. Comfortable and well stocked waiting room and clean restrooms. The tech kept me well informed via text and even sent a video of our car sit was being Comfortable and well stocked waiting room and clean restrooms. The tech kept me well informed via text and even sent a video of our car sit was being serviced. Very satisfied with our visit. More

The service was awesome, the people were great they completed ahead of time. They kept me informed all the way completed ahead of time. They kept me informed all the way More

Jessie my service representative made me feel valued. I had made an appointment for my 30,000 mile service. He said it would that screw hours and offered me a courtesy sUV to drive until my work was done I had made an appointment for my 30,000 mile service. He said it would that screw hours and offered me a courtesy sUV to drive until my work was done. He later called me to let me know it was almost ready so I could make plans to come get mine! He was so pleasant and considerate of my time! More

My technician, Kip was very friendly and helpful. They finished much more quickly than I expected and I really appreciated that they washed my car and got rid of the dust on my floor mat. They finished much more quickly than I expected and I really appreciated that they washed my car and got rid of the dust on my floor mat. More

Everything in dealing with this dealership has been a great experience. I would not hesitate to to recommend to others. great experience. I would not hesitate to to recommend to others. More

Excellent staff. Competent, Friendly and helpful. Kept my forester a few days and provided a new loaner. Competent, Friendly and helpful. Kept my forester a few days and provided a new loaner. More