When I walked into Subaru I had already been shopping online and knew that I wanted to test drive one of their certified used vehicles, unfortunately when I got there the vehicle I wanted to test drive was not on the lot. While I had done my homework on Subaru in general, I had never been inside one at all, so I asked Dustin if it would be okay to test drive one of the Foresters they did have on the lot just so I could at least see if I wanted to wait for the car I was looking at online. Dustin was nice enough to go grab a Forester for me and we took it for a spin, even though it was a trim level I was not interested in. When we got back from the test drive he went over all the differences in that Forester and the one I was interested in. I still had questions, not just about Foresters, but about Outbacks and Subaru in general, so he took me up to the lot to show me the different models they had explaining the differences in them with the pros and cons for what I was looking for in a vehicle.

While I came looking for a certified used vehicle it was the changes that Subaru made to the 2014 Forester that got me wanting to take one for a spin. Again, Dustin obliged and we were off. I have never felt so comfortable buying a car before, I never felt any pressure to buy at any time and I could tell that he genuinely cared about what I was looking for in a vehicle and listened to my needs. I felt more like I was hanging out with a friend than a salesman trying to sell me something I didn't want or need.

When it came down to financing I had a specific amount in mind for my monthly payments and Dustin bent over backwards to make sure I got that payment amount. From start to finish he was friendly, made me feel comfortable and I really felt like I had someone in my corner, looking out for my needs.

I highly recommend this dealership and especially Dustin. He rocks! Thank you so much for making my car buying experience so much fun and easy at the same time. I left with my new Forester knowing I made all the right decisions, got the best deal possible and I was treated like an old friend or family member. SO AWESOME!! Thanks again Dustin for your honesty, integrity and humor; it was all so very much appreciated!

Was this review helpful to you?    Yes | No Thank you

Aaron called me almost immediately after I made on online inquiry about a 2007 Subaru Impreza. Aaron described an extremely well taken care of vehicle, but being from Seattle, I was a little hesitant to make the 4 hour trek to look at it. Luckily, my dad was in the area and was able to swing by Subaru of Spokane and look at the car. My dad reported that the car was exactly as described in the online ad I had seen. I thought that trading in my vehicle would be a hassle since I was on the other side of the state, but Aaron suggested that I take pics of my trade in and e-mail them to him so that he could give me a quote on trade in value. Aaron presented a fair offer and after a little more negotiation (with help from my dad who was still at the dealership), the deal became even better, plus I was given an interest rate that was .51% lower than what I was paying on my trade-in. I left Seattle at 5 pm and rolled into Spokane at a little after 9 and even though Subaru of Spokane closes at 8 pm, Aaron waited for me and I was able to take a look at it and take it for a test drive. Mary and Aaron had already prepared the paperwork, and after a few quick signatures, I had my 2007 Subaru Impreza!

I would definitely recommend Subaru of Spokane as a place to buy a vehicle, no matter where in the northwest you live.

Was this review helpful to you?    Yes | No Thank you

This office is awesome, very clean, and Mike Doak was very professional and knowledgeable. I would highly recommend this dealership. I have also used their Service Department with incredible results.

Was this review helpful to you?    Yes | No Thank you

My wife and I were in the market for a new or certified new car AWD. I stopped in to check out the new Subaru Legacy so I could tell her about it. We were looking at another car up North at another well known dealership that day so I wanted to see what Subaru of Spokane had in our price range. I met with Aaron and he was very helpful and trustworthy in helping me look at Subaru vehicles. I left and met my wife at the other car lot up North and we were very displeased by how we were handled and left very dissatisfied. It was like an act of congress to even get a test drive so we left. I contacted the dealership and let them know what had happened. They came back with a lot of apologies and wanted to make it right with us. I told my wife how nice I was treated at Subaru of Spokane and convinced her to look at the Subaru Legacy. We made an appointment with Aaron,but he was not going to be in on Saturday so he made arrangements for us to meet with someone else. Unfortunately I did not make my appointment because I got called out on a wild land fire instead. On Mothers Day I checked Subaru of Spokane's website and found that they were open by my surprise so the wife and kids headed to Spokane. The large lot up North was closed on our way by so we headed to Subaru of Spokane. I met with Dustin Capshaw and explained who I had dealt with and what had happened. Dustin did his best to fill in and explained Aaron was off and he would fill in for Aaron without me feeling I was doing something wrong. My wife and I were so glad to have another sales person that was as great as my experience with Aaron. Dustin did a great job and helped my kids and I make my wife's Mothers Day a success. Thanks again Dustin! We are very happy with the car,the price,and especially the integrity of you and the way you do business with customers!

Was this review helpful to you?    Yes | No Thank you

I just want to point out an out of the ordinary experience I had with your dealership. I had an unexpected service issue happen with my 2006 B9 Tribeca on 5-7-2013. I stopped by your dealership (for the first time) to see if they could help me with a leaking radiator. Tim Prevett personally came out to examine my vehicle, which I thought was great, and offered to top off my coolant because it appeared low. Tim checked again in the shop and was able to locate a tech who would be wiling to examine my vehicle more thoroughly. After examination it was determined that the problem needed immediate attention.

Without Tim taking this time to care for me and the pride he takes in his job, this could have cost me a lot more and obviously caused more stress for me. I want to make sure Tim is recognized for what he did and how he made me feel. This is how businesses earn customers for life.

Jeff Kollmer
509-279-9107

Was this review helpful to you?    Yes | No Thank you

Aaron was extremely knowledgeable and answered all of our questions thoroughly and honestly. He worked well with us as a couple and spoke to my husband and I as equal decision makers. I especially appreciated this because, as the woman, I have been "ignored" in the past by sales professionals.

Was this review helpful to you?    Yes | No Thank you

I came in a couple times looking for a used forester, but I couldn't find the right car in the first couple weeks. I got a call from one of the guys telling me he found exactly what I was working for, and he was right. I found the right car at the right price.

Was this review helpful to you?    Yes | No Thank you

Mr. Blue was extremely informative, knowledgeable, very polite, well dressed and manor'ed. I felt he had my sincere interest at heart, He answered all my questions in a positive way, I also felt that he was very honest and trust worthy which now days is hard to find. He made me feel very comfortable and at ease, When I purchase a car I will only buy from him, If all your staff is like Steve you have a pot of gold at the end of the rainbow.

Sincerely,

Jack Yoos
1377 Algoma Spur Road
Sagle, Idaho 83860
Ph 208-265=7910

Was this review helpful to you?    Yes | No Thank you

Everyone at Subaru of Seattle was incredibly helpful, professional, friendly, and efficient. We worked with Dustin Capshaw - he was a tremendous help and made sure we got all the information we needed about the car and made it possible to expedite the transaction. great experience all around!

Was this review helpful to you?    Yes | No Thank you

Patricio was great, he worked very hard to put me in the car I was looking for at a price I could afford. This was very different from my other auto buying experiences. I left feeling great about the car I just purchased and even better that I had not been forced into a deal I was not 110% about. Wonderful experience.

Was this review helpful to you?    Yes | No Thank you