Subaru of Utica

I'm unsure of who actually did the appraisal of our trade in but felt it was significantly undervalued. in but felt it was significantly undervalued. More

This is the third Subaru I have bought at this dealership. Always very pleased with the service department. dealership. Always very pleased with the service department. More

As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More

We purchased a 2025 Subaru Crosstrek, this was our second new vehicle purchase within the past 2 years. We had the same salesperson Brad Glerup, he was outstanding - top notch. He alone gets 5 stars. He is new vehicle purchase within the past 2 years. We had the same salesperson Brad Glerup, he was outstanding - top notch. He alone gets 5 stars. He is personable, easy going, and made all of the initial car selecting stuff an easy and stress free. However, the remainder of the transaction was less than desirable. We had a trade in, a leased Ford vehicle. We included the final 2 payments and disposition fee with our amount that was due at signing. To get to the point, after being sent a bill by Ford for the final two payments and the disposition fee (that was less than what we were asked to provide by Subaru and was never refunded the difference) along with a phone call by Ford Credit inquiring about the money that was owed to them. Well, after 3 phone calls to the finance department at Utica Subaru getting nowhere and no help we made one final call that thankfully was answered by a lady willing to help resolve the issue. The vehicles are great, Brad was great, even the delivery specialist gentleman was outstanding! Unfortunately, the finance department is not at all in the same league as the other departments. More

Appointment for NYS inspection, new tires and alignment, brake service and detailing went well. Car looked great after detailing brake service and detailing went well. Car looked great after detailing More

Everyone is kind and is on top of things. They are not pushy- which is important. They are not pushy- which is important. More

Tyler Davis is always so helpful and professional ever time we have had to come in to see him. All the mechanics that work there are so helpful and knowledgeable. time we have had to come in to see him. All the mechanics that work there are so helpful and knowledgeable. More

I'm a bit annoyed. I had made a 2pm appt for an inspection, oil change and tire rotation. I arrived about 1:50 pm and they didn't bring my car into the garage until 3 I had made a 2pm appt for an inspection, oil change and tire rotation. I arrived about 1:50 pm and they didn't bring my car into the garage until 3:15. I understand there can be some delays, but what's the point of making an appointment if they are going to be an hour late in even starting the service? More

Subaru of Utica is my choice when buying a new car. I have just purchased my third from them. I find that they are pleasant to work with, and they deal fairly well with. Of course they are selling a gr I have just purchased my third from them. I find that they are pleasant to work with, and they deal fairly well with. Of course they are selling a great product! More