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Subaru of Utica
Utica, NY
1,062 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas.
We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,062 reviews
March 28, 2026
I felt the cost of labor was way out of line. More for labor than parts. However I would like to thank Jason Remington (service advisor) for his accommodating my needs. He went above and beyon More for labor than parts. However I would like to thank Jason Remington (service advisor) for his accommodating my needs. He went above and beyond to ensure I had a rental and he kept me informed of everything as it was happening. Truly a pleasure to have worked with him. He was pleasant and patient and I hope to deal with him should I visit Subaru service again. More
by DSPINELLS
Verified Customer
March 27, 2026
Unfortunately I had to stop by because the drain plug wasnt tightened on my first oil change with my new Crosstrek. However, Nick got me in and out quick. wasnt tightened on my first oil change with my new Crosstrek. However, Nick got me in and out quick. More
by BRTHOMAS0
Employees Worked With
March 27, 2026
Quick appointment setup. Easy check in. Attentive to my needs. Comfortable and clean seating area. Work done in timely manner. Review of work to be done and work done. Easy check in. Attentive to my needs. Comfortable and clean seating area. Work done in timely manner. Review of work to be done and work done. More
by marpo54
Employees Worked With
March 26, 2026
Excellent and very professional. Jay answered all questions that I asked. Jay even game me a tour of the building, including service area and waiting area. He was very knowledgeable Jay answered all questions that I asked. Jay even game me a tour of the building, including service area and waiting area. He was very knowledgeable every step through the process. More
by Cynthia
Employees Worked With
Jay Jackson
March 23, 2026
Brad was great! No pressure at all. Everyone was pleasant to deal with. Had an issue with the car I purchased but they made it right and were very accommodating! Wou No pressure at all. Everyone was pleasant to deal with. Had an issue with the car I purchased but they made it right and were very accommodating! Would purchase here again. More
by PHAROAH81605
Employees Worked With
March 22, 2026
Charged me $195 to change a fuse. I am a loyal customer for the last 3 yrs. I don't think I will be returning to Subaru Of Utica. I am a loyal customer for the last 3 yrs. I don't think I will be returning to Subaru Of Utica. More
by ENVOY9111969
Employees Worked With
March 21, 2026
They called me about messages I was getting on my car saying that some services were disabled. I came in, thought they fixed it, and went on my happy way. Today, I got the exact same error message. So th saying that some services were disabled. I came in, thought they fixed it, and went on my happy way. Today, I got the exact same error message. So they did nothing. My car is brand new (2026) so I’m disappointed that this is happening g. More
by MCKNZHAYES
Employees Worked With
March 15, 2026
Very easy , not a lot of pressure. Steve Degrace was our guy, bought a used car for a family member. My wife dealt with Steve when she bought her crosstrek. Steve Degrace was our guy, bought a used car for a family member. My wife dealt with Steve when she bought her crosstrek. More
by ZEDJU1
Employees Worked With
Just really dealt with Steve and a woman to finalize stuff , can’t remember her name , but very nice
