Joanne Palmer
Joanne Palmer at Subaru of Utica
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Joanne Palmer

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
69 Reviews
4.8

69 Reviews

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69 Reviews of Joanne Palmer

April 28, 2024

Dealership Rating
Employee Rating

Very comfortable atmosphere waiting area is very nice. All workers are friendly. Daughter loved the snacks More

by KEELERTJ91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn for closing loan Brad m in sales

Apr 29, 2024

Subaru of Utica responded

We're glad to know you and your daughter enjoyed the atmosphere and snacks at Subaru of Utica! Thanks for sharing this with us.

April 26, 2024

Dealership Rating
Employee Rating

Very friendly and professional. I always feel like staff is working to hard to make my experience a positive one. More

by HOTVEDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davos

Apr 26, 2024

Subaru of Utica responded

We're so glad to know that our team at Subaru of Utica has been able to provide you with a positive experience! We always strive for friendliness and professionalism. Thanks for the review!

April 26, 2024

Dealership Rating
Employee Rating

Long wait but all was good with the service, also they have drinks and refreshments which helps when you get hungry when the wait is long More

by BSZES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I do not know the ones who worked on my car or their names

Apr 29, 2024

Subaru of Utica responded

We appreciate your patience and understanding during the wait. We're glad to know you enjoyed our refreshments! Thank you for sharing your experience with us.

April 25, 2024

Dealership Rating
Employee Rating

Had A Great Experience If I Have Any Issues Again I Will Certainly Go There Again Thanks More

by SANDYINNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 26, 2024

Subaru of Utica responded

This is wonderful to hear! It was a pleasure serving you. Safe travels until we see you again.

April 24, 2024

Dealership Rating
Employee Rating

Amazing the price difference between Subaru and a local dealer for same tire same everything I’m guessing Subaru forgot I purchased vehicle from them? More

by MIKEWOLZMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 26, 2024

Subaru of Utica responded

Mike, I'm sorry to read about your concerns regarding the price difference for tires. We aim to provide competitive pricing and it's disappointing that we didn't meet this expectation in your case. If you're open to discussing this further, please reach out so we can work towards a resolution together. Thank you, Chris Cardello - Sales Manager - ccardello@carbonecars.com

April 20, 2024

Dealership Rating
Employee Rating

Bradley and Sean were excellent. The purchase wasn't without complication - problem with electronic transfer of funds, access to DMV - but that was beyond their control. Bradley More

by SPHAMPE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bradley Mcphearson, Sean Wilkinson

Apr 22, 2024

Subaru of Utica responded

We're glad to know that Bradley, Sean and Joanne were able to assist you through the process. We understand how important it is for our customers to feel supported during their purchase journey and are glad to hear this was your experience. Thanks for your patience with the complications and we hope you enjoy your new vehicle!

April 20, 2024

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Employee Rating

Subaru of Utica has always provided excellent service as well as customer service. My latest experience was no exception. More

by andy0429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Subaru of Utica responded

We're so glad to know that you've consistently had excellent experiences with us at Subaru of Utica. Thanks for your continued support and positive review!

April 20, 2024

Dealership Rating
Employee Rating

Oil change ran late, tech apologized and service advisor apologized. Those efforts went a long way as acknowledgement is sometimes all it takes. Some places can’t be bothered to even say we’re aware we we More

by LIBBIEMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati, Tyler Basset

Apr 22, 2024

Subaru of Utica responded

We appreciate your understanding and patience during the delay. Our team always strives to communicate effectively with our customers, so we're glad that their apologies were well received. Thank you for sharing this feedback!

April 19, 2024

Dealership Rating
Employee Rating

Excellent service as always. Everything was explained in detail and was comfortable with my decision. More

by KUJAWSKISANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Subaru of Utica responded

That's what we aim for at Subaru of Utica! The team is always happy to assist you here!

April 19, 2024

Dealership Rating
Employee Rating

Very accommodating, and willing to explain a couple of questions I had about connecting my phone to my vehicle More

by MILLO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 22, 2024

Subaru of Utica responded

We're glad to know our team at Subaru of Utica was able to assist with your questions about connecting your phone. We strive for clear communication and are always here if you need further help!

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