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Subaru of Utica - Service Center

Utica, NY

4.7
473 Reviews
Call Service Center (315) 624-7774

473 Reviews of Subaru of Utica - Service Center

Sort by
April 19, 2025

Joanne was so understanding and her greeting when I got there (with no appointment) was amazing. Everyone that was involved ( mechanic, car loaner & Joanne) was very friendly, understanding and quick. A to More

by BUCKWIE76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Subaru of Utica responded

Thank you for giving Subaru of Utica another chance! We're delighted to hear that Joanne and the team provided such a welcoming and efficient experience. It's great to know your visit was positive, and we appreciate your feedback!

April 19, 2025

Always a great experience at the service desk. Everyone is extremely knowledgeable, professional and efficient. Tyler and Joanne are the best! More

by LILL KENNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Subaru of Utica responded

Lill, we're delighted to hear that Tyler and Joanne made your experience at Subaru of Utica a great one! Thanks for the kind words.

April 19, 2025

Always excellent service in a timely fashion whether I leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. More

by MONTECALVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Subaru of Utica responded

We're delighted to hear that you consistently receive excellent service at Subaru of Utica! It's great to know our team meets your needs, whether you're on the go or enjoying a coffee in our waiting room. Thank you for sharing this feedback with us!

April 13, 2025

Dealership charges a $80. 00 diagnostic fee for everyone that comes in for service. Even if you tell them what is wrong with the vehicle before they start service. More

by rongagejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Subaru of Utica responded

We apologize for any frustration caused by the diagnostic fee. We aim to provide transparent and fair service, so your feedback is important to us. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

April 10, 2025

Whos Nick Is Tyler Davis the serviceman at desk or the serviceman who worked on my car? More

by MTKIPERS
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Subaru of Utica responded

Hello, Thank you for reaching out. I would be more than happy to help you track down this information. Please contact me using the information below. Billy Melendez - Service Manager - bmelendez@carbonecars.com

April 09, 2025

Service was done as expected and was quickly done in a professional manner comfortable waiting area More

by bookit05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Subaru of Utica responded

Thank you for the positive review! We are thrilled to see that you enjoyed your service visit. Stop by and see us again soon!

April 05, 2025

As a longtime BMW owner, I wanted to find a car where I could get local servicing. Mike Green sold me the BMWs so it was an easy step to reach out to him. I love my Outback and don’t miss my BMWs at all More

by JSJENNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Subaru of Utica responded

JSJENNY, we're delighted to hear that Mike made your transition from BMWs to a Subaru Outback so seamless here at Subaru of Utica. Enjoy the ride and local servicing!

March 28, 2025

For some reason when I tried to give a review previously, it did not go through. We were very pleased with the service More

by BARBARAMONIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will worked with some of them and I worked with others and I am very sorry that I don’t remember their names but everyone we worked with is helpful and pleasant and treated us with respect.
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Mar 31, 2025 -

Subaru of Utica responded

Barbara, thank you for your persistence and kind words! We're delighted to hear that you were pleased with the service at Subaru of Utica. If there's anything else we can do for you, just let us know!

March 26, 2025

Service desk is always friendly and very helpful. They explain all the work. Never had a problem with who ever helps you ... team is very good. More

by RALORRAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Subaru of Utica responded

Thank you for sharing your positive experience with the team at Subaru of Utica! We're delighted to hear that our service desk has consistently provided friendly and helpful assistance. We appreciate your support and look forward to serving you again in the future!

March 26, 2025

Got me in for an oil change with no appointment. In & out in 1 hour More

by DKUHN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Subaru of Utica responded

Thank you for stopping by! It was a pleasure assisting you with your oil change.

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