I went to this location because my car was saying low oil pressure when I would press on the break, even though I recently had an oil change. Also I wanted them to check out the steering wheel, which would get tough and say “service steering system" and then when I turned the car off and back on it would go back to normal. The woman I spoke with told me that you have to pay for the techs time to look at it no matter what, and that that money would be put toward any repairs. It was $125 an hour and it would take 3 hours. I came back to get my car, they told me they couldn’t find anything wrong with the steering wheel, and that they couldn’t find any oil leaks. So all they did was give me an oil change and said that because I took it to a random oil change place they must have not put enough in. So I ended up paying $375 for an oil change!
Two months go by and the low oil pressure is coming back on. I take it back and she tells me that they think there is an oil leak and I would have to pay for the techs time to look at it. I said “I do not feel that I should have to pay for the techs time because I paid for it last time and they said they couldn’t find one!” She said okay they would look at it. She then calls me and tells it is leaking oil and coolant, and it would be $5,600 to fix. I come to pick up the car and ask for a detailed estimate that breaks down parts a labor. The man I spoke with was extremely rude and said “What she didn’t tell you how much it would be?” I said “yes she did, however I would like to see what the cost entails, do you not do that?” He then told me it was too late and he would have the lady I spoke with previously email me the estimate. She sends me an email that literally says: Seal oil and coolant leaks: $6,400. Really? It went up $900 overnight… no breakdown of parts and labor.
I took my car to Ford and Wayne auto shop in Westland. They fixed the oil and coolant leaks, and my steering system (which even the dealership said they couldn’t figure out what it was!), parts and labor included $1200.
They are extremely rude, unprofessional and they take advantage of people.