Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Chevrolet Cadillac of Ann Arbor
Ann Arbor, MI
914 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor
Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle.
Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day!
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell.
Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered.
Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind.
CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in.
TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth.
A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business.
Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 914 reviews
September 05, 2025
Declining Service Quality - Very Disappointing Experience (1 Star) I purchased a Toyota RAV4 from Suburban Troy and paid an additional $1,000 for lifetime oil change service. Initially, the Ann Arbor locati (1 Star) I purchased a Toyota RAV4 from Suburban Troy and paid an additional $1,000 for lifetime oil change service. Initially, the Ann Arbor location provided excellent service with quick oil changes completed in under an hour, complimentary tire rotation and wheel alignment, and professional staff. The service quality has dramatically declined over recent months. Wait times have increased from under an hour to a minimum of two hours, often with my 1-year-old daughter waiting alongside me while other customers are served and leave. When scheduling appointments, staff provide inconsistent information. One representative told me they "don't service Toyota, only Chevrolet," while another questioned why I returned for service, asking "didn't you do it last month?" as if I shouldn't follow recommended mileage intervals. Yesterday's experience was unacceptable. When I called to schedule my 3:30 PM appointment, the representative put me on hold to check if they had my filter in stock, then confirmed they did and scheduled the appointment. After waiting 2.5 hours, Nick informed me at 6:15 PM that they didn't actually have the filter and were waiting for a delivery. When I mentioned my phone conversation, Nick claimed that representative "wasn't there yesterday and didn't know about the filter." This makes no sense - if they didn't have the part, they should have checked immediately upon my arrival and either ordered it or rescheduled my appointment, not let me wait for hours. I finally left at 6:50 PM after they completed the oil change. Additional ongoing issues include failing to reset maintenance reminder lights after service and no longer sending inspection reports via email without explanation. While Nick apologized, this appears to be systematic mismanagement rather than isolated incidents. For a Suburban dealership where I purchased my vehicle and paid significant money for lifetime service, this declining quality and apparent discrimination against non-Chevrolet owners is unacceptable. I hope to see significant improvements going forward. More
by Jafor
Employees Worked With
Nick
July 13, 2025
Had an incredibly smooth process working with Faris Fetouhi! He was knowledgeable, friendly and so easy to work with! Make sure to ask for him if you’re looking for the best experience! Fetouhi! He was knowledgeable, friendly and so easy to work with! Make sure to ask for him if you’re looking for the best experience! More
by Gfatouhi
Employees Worked With
Faris Fetouhi
July 13, 2025
Faris Fetouhi knows his cars! The amount of information he knows is crazy and honestly had a great time talking to him on the phone! The amount of information he knows is crazy and honestly had a great time talking to him on the phone! More
by natereviews10230
Employees Worked With
Faris Alchy
