Suburban Chevrolet Cadillac of Ann Arbor

My 1 star review is for my purchase with the sales team in 2022. Terry Olson, and I believe Ian, as well as the finance manager were helpful. This dealership had stock when my family urgently needed a vehi in 2022. Terry Olson, and I believe Ian, as well as the finance manager were helpful. This dealership had stock when my family urgently needed a vehicle and nowhere else did. I would have easily given more stars, but the service department ruined everything else. The primary issue is they have horrible communication skills. I have waited, in the service department for hours -because they quoted me hours- when my car was already complete, and no one called or came to the waiting area to announce it was ready. That sort of thing is hit or miss, sometimes they’re on top of it. They don’t seem to be prepared for shuttle service versus demand. When asked for shuttle, the driver was doing a parts run to Novi; I had to inconvenience family to pick me up. When asked for a loaner, “we don’t do loaners.” What? Really? Most recently, I brought my vehicle in for standard mileage service, oil and rotation, plus two other concerns. One of which was handled. The other, after two days, could not be replicated, but upon driving away, it was certainly still there. Two days later, I experienced major failures on my 2023 model vehicle. The next day without an appointment I dropped it off. I heard the manager say it would get looked at that day, and then got denied a loaner vehicle again because they “didn’t have any.” This time the shuttle was available. 
Two and half days passed and never got an update. 3.5 days I finally got through on the phone to be told they lost power 24 hours ago after a storm. One week later MyVehicle app showed me the car had hadn’t moved in as much time, much less been turned on. I showed up to move my vehicle to another service center. The service manager told me the car had already begun work, the part was ordered, but without power, they hadn’t been able to work on it and promised to call me the next morning. 2.5 days later, no call. I called all afternoon and no one answered. I picked up my car 10 days after dropping it off to take it to another dealership service center. I called them, and they already set my expectations for a timeline without even having my car. More

If I could give zero stars I would! Starts with the salesperson I heard nothing from for 2.5 weeks after putting money down to lease a car. Clearly my business was not a priority b Starts with the salesperson I heard nothing from for 2.5 weeks after putting money down to lease a car. Clearly my business was not a priority because it wasn't the end of the month. STRIKE 1 Then let's talk about finance dept who waited over 2 weeks to request payoff on my trade-in requiring me to make another payment on a car I no longer had. STRIKE 2 Lastly and still ongoing, let's talk about this brand new CT4 I have had for 2.5 months and the infotainment system has not worked for nearly 7 weeks now. 2 trips to service, multiple calls that got ignored both by service AND the general manager Mina Boles PLUS an email to Mary Barra and still no appt or plan to get this car with less than 1400 miles working the way a "luxury" vehicle and even a basic vehicle should perform! STRIKE 3 Every time I ask for a loaner "we don't have one". I guess those are only reserved for friends and family! 0 Integrity 0 accountability!! I DO NOT RECOMMEND DOING BUSINESS HERE! More

I'm an internet buyer. I emailed them about a Bolt EUV in inventory. Mark Young emailed back honestly that it was spoken for, but he had two on order. He respected that I w I emailed them about a Bolt EUV in inventory. Mark Young emailed back honestly that it was spoken for, but he had two on order. He respected that I wanted to handle by email, sent specs, let me pick one, and took a deposit. When it arrived, he told me exactly the amount, kept to it, didn't upsell me on anything (not even floor mats), and sold it to me for stickers plus low doc fee. Mind you, this while other dealerships were charging thousands extra due to huge demand for Bolts during the two month $7500 tax rebate period. Excellent experience. More

Sales person needs to find a different profession, their advertising is crooked. They advertise a car value and when time comes they drop it by thousands. advertising is crooked. They advertise a car value and when time comes they drop it by thousands. More

I’m having an absolutely HORRIBLE experience with this dealership! I DO NOT TRUST THIS PLACE. I dropped off my car for service SEPTEMBER 27, 2022 and still do not have my car back! I was told that my car dealership! I DO NOT TRUST THIS PLACE. I dropped off my car for service SEPTEMBER 27, 2022 and still do not have my car back! I was told that my car would be fixed within 2 days. THIS IS NOVEMBER and I’m still car-less. 1. They told me the manufacturing company would not cover a manufacturer’s issue if I took the vehicle somewhere else for a second opinion before letting Suburban Chevrolet proceed with repairs. xx!!!! 2. The “case manager” who is supposed to be in touch with me DOES NOT communicate. Lecia Thornton dodges my phone calls constantly, and no matter who I leave messages with in the service department, they do not return my calls or tell me what’s going on with my car. More

I have never had such a horrendous experience in any type of purchasing environment in my life. Frankly, I have gotten more respectful, and considerate service at a Burger King drive through window than with of purchasing environment in my life. Frankly, I have gotten more respectful, and considerate service at a Burger King drive through window than with Suburban Chevrolet. I came in wanting to buy a used Chevy Malibu and was willing to put $8,500 down if the dealership would allow me 24 hours to secure financing. Despite my willingness to hand them cash, they continued to threaten to sell the car out from under me if I didn't use their own financing and sign "IMMEDIATELY". Mike Young, our sales rep, made sure to mention this at least a dozen times throughout my two conversations with him over the course of the purchase. After finally giving in to their pressure, and agreeing to sign on the dotted line before being able to secure my own financing, I was told that it would make things "much easier" if I had a co-signer. Once I arrived for the signing meeting, I was told that I needed to drive all the way home to get additional information for the deal to go through. After getting creative, and finalizing the deal, I thought all was well and good. A month after I drove off with the car I start getting repeated phone calls and text messages around noon on a Wednesday from the dealership saying that "the bank" requested that the contract be redone because of a filing error and everything needed to be re-signed or else the contract would be void. I talked to the bank and found out that the dealership had screwed up the paperwork and imposed an arbitrary and unreasonable deadline because they were desperate to get paid. Despite every attempt to tell Suburban that - as someone who works normal business hours - this was an impossible deadline to meet and that I could not call them during working hours, they kept texting. Despite multiple requests, they would not provide me with the name of the person I was talking to, nor would they provide me with the name of a manager/owner to whom I could call to talk to about this. It has been beyond frustrating and - honestly - I could not recommend that someone stay farther away from Suburban Chevrolet. "Make the choice" is right, "make the choice" to go somewhere else. More

very helpful with a unique situation involving my Bolt EV. Talked to many people. Mark is the one who finally resolved my case. EV. Talked to many people. Mark is the one who finally resolved my case. More

Went above and beyond to make sure purchase and delivery was flawless, amazing job by the whole team, car looked amazing, took the time to go through all the options, couldn’t ask for better service. Thank was flawless, amazing job by the whole team, car looked amazing, took the time to go through all the options, couldn’t ask for better service. Thank you John C and all at Suburban Chevy of Ann Arbor!!! More