Suburban Chevrolet Cadillac of Ann Arbor
Ann Arbor, MI
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In my 20 years of buying/leasing cars this was the most professional and genuine vehicle transaction I have ever experienced. Kudos to Mark and Steve....I will refer your dealership in a heartbeat. Kno professional and genuine vehicle transaction I have ever experienced. Kudos to Mark and Steve....I will refer your dealership in a heartbeat. Know this too, this is my first Cadillac and I was made to feel that it was truly an honor to be driving such vehicle. It is an honor! Thank you-- More
My recent experience has been buying parts for swapping an LS engine into my 81 Camaro hotrod. The parts department has been wonderfully helpful, friendly and supportive. Perhaps surprising, the parts have an LS engine into my 81 Camaro hotrod. The parts department has been wonderfully helpful, friendly and supportive. Perhaps surprising, the parts have often been less expensive than buying them anywhere else, even from on-line GM parts vendors. I especially want to commend Tom Mcgill (who is always cheerful and sarcastic) and parts manager Ernie Ommans. While I haven't purchased a car here lately, I have looked at some and gotten price quotes. In each case the sales person was completely honest and transparent and it always felt like I was dealing with a family member. I know that I was always quoted the best price possible. I highly recommend this dealership. More
In 2009 I purchased a 2009 Suburban 2LT from Andy at Suburban and had a fantastic experience. He was very patient and more than willing to work with us and our budget. We traded in two cars and the pr Suburban and had a fantastic experience. He was very patient and more than willing to work with us and our budget. We traded in two cars and the prices we received were more than $2,000 more than was offered to us anywhere else. We never had any problems and the follow ups for service were exemplary. Our only glitch was that Toyota Financing, the lien holder on the two vehicles that we traded in, claimed that Suburban never paid off either vehicle. Andy assisted us every step of the way, and went as far as getting up copies of the cancelled checks showing all of the correct information and receipt by Toyota and contacting Toyota for us directly. Recently, unfortunately the 2009 Suburban was involved in an accident and the insurance certified repair center did additional damage to the vehicle. When we discovered that we would have to replace the vehicle and that another party would be responsible for the value, we went directly to Suburban and Andy. Andy and his "team" spent more than 3 weeks working with the other party and the finance company to arrange a deal that all said was impossible. In the end, we had a new 2010 Suburban LTZ with all the extras that we wanted and no change in payment. I know for a fact that Andy spent hours on the phone with multiple parties and went the extra step to make sure that we were updated daily. Additionally, there were many times that Andy stayed late to assist us. We are customers for life and owe our loyalty to Andy Wrenbeck and his dedication! More
NOT HAPPY!! I Used Ann Arbor Suburban Cadillac for the NOT HAPPY!! I Used Ann Arbor Suburban Cadillac for the first time last week last week 11/2 – 11/5. Prior all the service on my 2006 xxx had been perf NOT HAPPY!! I Used Ann Arbor Suburban Cadillac for the first time last week last week 11/2 – 11/5. Prior all the service on my 2006 xxx had been performed at the Brighton Cadillac dealer. The car was in the shop for a dead battery and 2 lights. After 3.5 days of driving a junk rental I received my car back still with an out headlamp. I walked around the showroom for 30 mins waiting for my rental car and did not have one sales person talk to me. Thanks for making our U.S. auto companies look so bad. You might not know it but you’re the face of Michigan’s life blood. I am going to Novi Cadillac now with the hopes of a better experience. More
Sales person was knowledgeable, friendly, and not overly aggressive. We were also considering the Malibu and the Impala but the sales person helped us with our decision: the Chevy Equinox was a perfect fit aggressive. We were also considering the Malibu and the Impala but the sales person helped us with our decision: the Chevy Equinox was a perfect fit for my wife and I. She likes the sound system, the style and elevated seat and I like the gas mileage, storage space and vehicle size. The finance person was also helpful in getting the best rate available. More
The Cadillac SRX will be the second car we are leasing from Scott Northway. He is absolutely the best person to work with and the reason we are leasing from this dealership again. He is very knowledgeable from Scott Northway. He is absolutely the best person to work with and the reason we are leasing from this dealership again. He is very knowledgeable, honest, and patient. He wants you to have the car you want and will do whatever it takes to get it for you at the best price. He is not pushy and does not make me feel bad for being indecisive. By far the best! More
I was searching for a Saab Convertible Aero for my wife as surprise retirement gift. She was retiring the next day after 38 years of teaching. I arrived at the dealership late afternoon after correspondin as surprise retirement gift. She was retiring the next day after 38 years of teaching. I arrived at the dealership late afternoon after corresponding with Anne via email. Anne quickly found the car which I proceeded to drive and decided to buy. Anne arranged a meeting with Jennifer Martin to discuss the financial arrangements. Jennifer was competent and easy to work with on this purchase. While I was in this meeting- Anne had a couple of dings on the car removed which were of concern to me. She also arranged for insurance and license plates. By 6 pm I had purchased the car and to top it off Anne personally delivered the car to my wife's school the next day. She was great at the school and executed the plan to surprise my wife flawlessly. In summary, this was a hasslefree, quick and fun purchase as a result of the welcoming, personable and fantastic customer service style of Anne, Jennifer and all others involved in making it happen. This is my third purchase at a Suburban dealership but by far the best experience due to the uniqueness of the situation. Thank you so much and my wife loves the car. More
We have had great experiences at Suburban Chevrolet Cadillac for leasing new cars and for service for the last 5 years. We have just leased our 3rd Cadillac. Sales person is friendly and very customer Cadillac for leasing new cars and for service for the last 5 years. We have just leased our 3rd Cadillac. Sales person is friendly and very customer oriented. Financial Manager was helpful in finding good lease. No pressure to buy extras; rather he made good recommendations. Service has been top notch. More
Suburban Chevrolet is a great Dealership. From the moment I walked in, I felt very comfortable talking to the friendly staff. Ultimately I ended up trading in my used car for nicer car with much lowe moment I walked in, I felt very comfortable talking to the friendly staff. Ultimately I ended up trading in my used car for nicer car with much lower mileage. I did not have to put any money down, and my payments remained the same. I would recommend Suburban Chevrolet to anyone looking for a trustworthy dealer and a good deal. More