Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

My experience was Excellent! ! Dominic is amazing and answered all my questions. He really worked hard to help get me into a new vehicle with a great deal. Thanks again and I love ! Dominic is amazing and answered all my questions. He really worked hard to help get me into a new vehicle with a great deal. Thanks again and I love my new ride! More

If I could give negative stars I would do so for Joe. I brought my car in first thing (7:15am) on a Monday and explained how my front passenger window regulator failed less than 3 years later after th I brought my car in first thing (7:15am) on a Monday and explained how my front passenger window regulator failed less than 3 years later after they supposedly installed a new one. Joe told me they could look at the car by noon later that day but nobody ever called. When I called them later in the afternoon they said it hadn't been looked at and they wouldn't have time until Tuesday morning but gave no reason why. Tuesday morning came and went without a call again so I had to reach out to them AGAIN and was told the same thing but it would be prioritized Wednesday morning. Still no apologies or reasons given for the delay. When I didn't hear back from them again Wednesday morning I took an Uber to the dealership to retrieve my car as they were obviously dropping the ball or covering something up and wouldn't admit it. I voiced my displeasure to Joe who said he would "make it right". I asked if he was competent enough to handle the job and he replied "Yes" but he must not know what that word means because I never heard back from him. Please take your car elsewhere if professionalism, knowledge, and getting your car looked at in a timely manner are important to you. If you are curious how idiots and liars run a service department then by all means feel free to experience the Suburban difference! More

Tomi was wonderful and helpful in ever aspect! Worked with our credit and made us very happy. Worked with our credit and made us very happy. More

My experience at this dealer was mediocre at best. The sales person was very nice and engaging until I decided not to buy from them because of the prices. Once I said I would like to think on it becau The sales person was very nice and engaging until I decided not to buy from them because of the prices. Once I said I would like to think on it because it seems very high, I was immediately ridiculed and was attempted to be persuaded by the sales person. They kept telling me we want to earn your business, however I would never give my business to someone who does not have my best interest in mind when making such a major purchase. To say the least- disappointing. More

Tomi Zagata was a total pleasure to work with. Having moved from Chicago to Ann Arbor area this store was poised to not only be our go-to for the new Lease being rated here, but also for our 2022 Having moved from Chicago to Ann Arbor area this store was poised to not only be our go-to for the new Lease being rated here, but also for our 2022 Wrangler 4xe (purchased in Chicago). Unfortunately that changed after we realized the mandatory $474 Nitrofil "option" documented in the final Lease finance estimate (we used to make the final decision on this Lease) turned out to be $799 in the final Agreement. We overlooked it during the e-sign process. We accept the responsibility of over overlooking that detail. Unfortunately we feel deceived when comparing the Lease estimate to the final Agreement and in the spirit of a new year resolve to move on from this store completely. But, if you want to learn from our mistake and try this store on your own ask for Tomi! More

I submitted a question through Autotrader about the warranty left of the Jeep. I received 18 emails afterwards!!!!! warranty left of the Jeep. I received 18 emails afterwards!!!!! More

Best car buying experience I’ve ever had. Tomi took her time to explain everything to me, going over options. She was patient and helpful every single step of the way. I will forever recomme Tomi took her time to explain everything to me, going over options. She was patient and helpful every single step of the way. I will forever recommend her! More

Tomi is amazing at what she does! She was able to help me get my first “big girl purchase” and i’m obsessed with my car. She goes above and beyond for her clients!! She was able to help me get my first “big girl purchase” and i’m obsessed with my car. She goes above and beyond for her clients!! More

She’s amazing, works with any credit! Got my car when I didn’t think I could get one. So professional and got me the car I needed! Got my car when I didn’t think I could get one. So professional and got me the car I needed! More

I've bought multiple cars from Tomi and she works her butt off to get you the best deal on what you want, no matter what your credit is. She's personable, kind and very hardworking! butt off to get you the best deal on what you want, no matter what your credit is. She's personable, kind and very hardworking! More