Read Reviews Suburban Chrysler Jeep Dodge of Troy

Suburban Chrysler Jeep Dodge of Troy

Suburban Chrysler Jeep Dodge of Troy

1790 Maplelawn Drive
Troy, Michigan 48084


(248) 585-8800

Manufacturers: Chrysler, Dodge, Jeep, Ram

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.7
  • Pricing:

    4.5

24-Month Rating

based on 238 reviews

4.7

4.7 out of 5

466 lifetime reviews

Suburban Chrysler Jeep Dodge of Troy

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Certified: Suburban Chrysler Jeep Dodge of Troy

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Suburban Chrysler Jeep Dodge of Troy has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Suburban Chrysler Jeep Dodge of Troy

If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Troy.

Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.

Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Troy is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.

Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.

Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.

Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Chrysler Dodge Jeep Ram is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. This customer service perspective has allowed the Suburban Collection to grow to one of the largest dealer groups in the nation.

Over 1,700* used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.

Experienced service department - Our technicians have been trained to work specifically on Chrysler Dodge Jeep Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspecti

Our Location

Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 6:00 PM

Wednesday: 8:30 AM - 6:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 10:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Our Amenities

24/7 Service Scheduling - Mobile/Online/Phone Drive-In Service
After Hours Drop-Off Express Service
Shuttle Service Free Coffee
Free WiFi Parts Store
Children's Play Room Television
Cable TV Vending Machines
Customer Lounge Area

AngieBrownie
6/13/2013 12:24:13 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff TimmingtonJeff Timmington
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Suburban Chrysler Jeep Dodge of Troy:

I've been wanting a Jeep Wrangler for a long time now, but never could find the courage to go into a dealership. My last car buying experience was awful. I felt a lot of pressure and ended up getting in a car that I really did not want. But when Jeff approached me on the lot with a friendly smile and 'hello' my fears slowly went away. He was nice, informative, and he even made it fun. Even though I can't afford a new Wrangler right now, its refreshing to know that when I find the money, I won't have to find a salesman.

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zampachova
6/2/2013 10:05:19 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rick LarueRick Larue
Brandon  StiltnerBrandon Stiltner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suburban Chrysler Jeep Dodge of Troy:

Everything about our purchase just fell into place perfectly! Meeting Rick LaRue was wonderful and his dedication to finding exactly what I wanted was extremely commendable. He didn't give up in his search and once he found my car, he carried the process through efficiently and courteously. I wouldn't hesitate to send any of my friends or colleagues to Rick who are interested in purchasing or leasing a car. The atmosphere of the dealership is also a plus with it's welcoming environment. I don't know of any other dealership that I've visited that will feed you dinner while you shop or wait to conduct business! How nice after a long day at work! Overall, my best experience in buying a car.

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JSNT1234
5/21/2013 6:41:51 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rick LaRue
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    N/A
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suburban Chrysler Jeep Dodge of Troy:

Rick was very friendly and knowledgeable about the vehicles. He took the time to make sure I was comfortable with my decision and I am, I love my new Dodge journey!!!!! Thanks.

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69Camaro
5/10/2013 2:56:40 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rick LarueRick Larue
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suburban Chrysler Jeep Dodge of Troy:

I am very pleased with all asspects of my experience Suburban Chrysler Jeep Dodge of Troy. I able to review thier large inventory of Jeep Products at my leasure without any pressure from the sael staff. Once I had desided on the model I was most interested in my sales person Rick Larue was extremely heplful in my locating the right vehicle for me. I given the opportunity to test drive a similar vehicle. Rick showed all of the various features the vehicle had to offer. (Jeep Grand Cherokee Overland)
The entire experience right through purchasing was very helpful and accommodating. Thank You, Henry Miller

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cherylrae
5/4/2013 9:47:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rick LarueRick Larue
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suburban Chrysler Jeep Dodge of Troy:

I can't tell you how pleased and excited I am with my new Dodge Challenger, a car that wasn't easy to find, at least not the one I wanted...but when my husband met and started working with Rick Larue, we felt confident he would work to find the right car and he did, even though he had to search out of state to locate it. He made us feel that he and everyone a the dealership would do everything to get the best deal for us.
When I went to pick up my car, Rick not only had some pretty cool Dodge extras for me like a key chain, coffee tumbler and sweatshirt, but he sat in the car with me and went over everything I needed to know and he assured me that I could call him with any question, even giving me his cell number.
When you buy or lease a new car, you want to have a geat feeling about it and about the person who you are dealing with and I had/have a great feeling about Rick Larue, so thank you Rick. We will be sure to tell anyone who is interested in a Chrysler product to come and see you.
To be honest, we have been a Ford family for a long time and and had GM products before that, but I am so glad that I saw the Challenger and decided it was time to drive something "very cool' and having a perfect experience getting it makes it even better.

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n8drymich
5/3/2013 10:29:09 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Rob Radzwin
  • Customer Service:

    3
  • Quality of Work:

    N/A
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    2.5

My Review Of Suburban Chrysler Jeep Dodge of Troy:

My family and I drove over an hour to take a look at a pre owned car.  We met Dale (salesperson) and he was helpful and knowledgeable.  I was satisfied with the car and wished to purchase it.  I was okay with the price of the vehicle.  I asked that they make some concessions and cover the cost of the tax, title, and plates.  The salesman said that the price of the vehicle was the bottom line and was unable to provide any concessions.  Then the Pre Owned Sales Manager Rob Radzwin walked up and asked if we were going to buy the car.  I told him that I would buy the car today if they would just cover the tax, title and plates.  Rob told me that he was unwilling to make a deal and with a smug grin and attitude said "Thanks for stopping by.", then walked away.  I was more than willing to buy the car and I just wanted to feel like I was getting a deal.  I am also a manager and a professional who works with the public.  I have never been treated with such disrespect by another professional.  I know that part of doing business with the public is having great referrals.  I will not recommend this dealership to another person.  I purchase a lot of vehicles for the business that I manage and was hoping that I could make a new contact and possibly do more business in the future with your dealership.  This will not be happening now.  For $900 you have lost a deal with me, the business that I work for, anyone that asks me where they should by a car and received a bad review.  That is a bad business decision.

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Btedge05
5/2/2013 4:43:12 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill MessinaBill Messina
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suburban Chrysler Jeep Dodge of Troy:

I leased my first minivan from Bill Messina 2.5 yrs ago. I was looking to turn that van in early and upgrade to the 2013 with a few more options. Bill was outstanding to deal with for the first lease and did not disappoint this time around. Bill worked very hard to get me to a good number both with my turn in value and my new lease payment. When Bill tells you a number it's nice to know that number is not going to change at final signing. The process was easy, smooth, and I really felt like Bill did not pressure me into doing anything I wasn't comfortable doing. I consider Bill a friend who is trustworthy, honest, and knows the definition of customer service. As long as I'm getting vehicles from Suburban I'll be getting them from Bill. Thank you!

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nancyfox1238
4/30/2013 6:11:20 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John GerrardJohn Gerrard
Rick LarueRick Larue
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suburban Chrysler Jeep Dodge of Troy:

Rick LaRue did a lot of checking ahead of time for the vehicle I was looking for and made recommendations when I told him what I wanted. He bent over backwards to inform me of all of the information I needed so I could get my vehicle when I wanted it. He showed me many of the new items included in my new van and helped me learn how to work them. Rick and John Gerrard were very helpful to provide warranty and special programs to purchase. There wasn't any high pressure to purchase them. We were given the information and were able to make our own decisions.

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topaz78
4/30/2013 4:44:58 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff TimmingtonJeff Timmington
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Suburban Chrysler Jeep Dodge of Troy:

My experience at Suburban Chrysler Jeep Dodge of Troy was by far the best vehicle shopping experience I have had. I have leased several vehicles in the past (through other dealerships), but, have never received the excellent customer service that Jeff Timmington provided to me. As a single female I always feel hesistant walking into dealerships, however, Jeff made me feel comfortable. Jeff took me on a test drive of the vehicle first and as he was driving was explaining different features of the car, then we returned to the dealership and I took the vehicle out for a test drive on my own. Even though my sale ran past closing time, Jeff never made me feel rushed, he made sure to explain all the options on my car, showed me how to program radio stations, he hooked up my phone through the radio & answered all my questions with a smile on his face.

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adriannce
4/23/2013 5:59:20 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rick LarueRick Larue
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Suburban Chrysler Jeep Dodge of Troy:

This was my second vehicle leasing through Rick LaRue and Suburban jeep. Rick was very attentive to my pricing and vehicle needs. He was able to find the best price between four other jeep dealers. He made the process to exchange my former vehicle and new vehicle simple. Would definitely recommend Rick LaRue and Suburban Chrysler Jeep to anyone looking for a new vehicle.

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