Suburban Ford of Sterling Heights
Sterling Heights, MI
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,929 reviews
I bought an oil change package of 3 & I had no idea it had an expiration date until Thursday when Jason informed me. I’ve only used 1, he said I could use the other 2 even tho it expired but when he found had an expiration date until Thursday when Jason informed me. I’ve only used 1, he said I could use the other 2 even tho it expired but when he found out I no longer have the vehicle I purchased the oil changes with he said I can only use 1 of the remaining 2. What does it matter if you guys change the oil in 1 vehicle or another?!?! We buy our vehicles from Rich Kramer that’s the reason I still gave suburban itself 5 stars because Rich is awesome! Theres Ford dealerships everywhere & if this is the “customer service” I’ll be receiving then I’ll be buying, leasing & servicing our vehicles elsewhere! More
They picked up my vehicle over a week ago which is a good service but what they don’t tell you is that they then put your vehicle in the back of the line since they have it! Simple moon roof repair they have service but what they don’t tell you is that they then put your vehicle in the back of the line since they have it! Simple moon roof repair they have had for over 20 days with no follow-up unless I push. Worst service I have ever experienced just terrible if you can go somewhere else I would! More
We just leased our 3rd vehicle with Paige. She is great! Very helpful and informative. She actually delivered our 2024 Edge Titanium to our home on Saturday, and drove the 2021 Edge back to th She is great! Very helpful and informative. She actually delivered our 2024 Edge Titanium to our home on Saturday, and drove the 2021 Edge back to the dealership. Great service! We were very appreciative, as we live almost an hour from Suburban Ford. More
Nick was very helpful and transparent throughout the transaction on the vehicle we bought here. He also communicated quickly whenever we had questions. Highly recommend working with him. transaction on the vehicle we bought here. He also communicated quickly whenever we had questions. Highly recommend working with him. More
Excellent customer service in sales and all the staff involved in leasing a vehicle. Nick answered all our questions and took time to show us items on vehicle. involved in leasing a vehicle. Nick answered all our questions and took time to show us items on vehicle. More
Suburban Ford of Sterling Heights exceeded my expectations during my recent lease of my F-150. Sales staff were friendly and facilities are top notch. My first vehicle here but will be a repeat c expectations during my recent lease of my F-150. Sales staff were friendly and facilities are top notch. My first vehicle here but will be a repeat customer! Nick was very knowledgeable and took the time to drive the lot with us to look at F-150 options. Much appreciated Nick!! More
Everyone was so welcoming at the dealership but Nick made me feel so comfortable throughout the whole process of buying a car. I went from Kia to Ford, and I'm so happy I did!! I had a great experience with me feel so comfortable throughout the whole process of buying a car. I went from Kia to Ford, and I'm so happy I did!! I had a great experience with him and I know anyone that works with Nick will too! More
Does anybody ever answer the phone? You leave a voice message and no one returns the call. I have called many times in the past and it is a repeated service You leave a voice message and no one returns the call. I have called many times in the past and it is a repeated service More
I wanted to schedule an oil change and discuss a problem with the transmission that appeared to be covered by TSB 21-208. This technical service bulletin seemed to require a software update. I could not r with the transmission that appeared to be covered by TSB 21-208. This technical service bulletin seemed to require a software update. I could not reach anyone by phone and had to schedule the appointment on-line. I took my car in 5/7/24 at 9:00 am and picked it up 5/924 at 2:20! Basically 3 full days and nothing was done. On 5/8/24 I said that I had to pick up my car 5/9/24 so if the transmission could not be diagnosed, just do the oil change an reschedule the transmission diagnosis for the following week when someone was available. After 3 requests (via phone and text) 5/9/24 for status went unanswered I went in to pick up my car at 2:20. All I got were excuses about lack of help for transmission work. This is a poor reflection on both Suburban Ford and Ford Motor company. I would expect a Technical Service Bulletin to be handled promptly by Ford. Suburban Ford Service has got to come up with a way to schedule transmission work that does not require leaving your car at the dealership for several days with no action. The service representative never offered to reschedule or apologize for the lack of communication. More