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Suburban Ford of Sterling Heights - Service Center
Sterling Heights, MI
166 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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166 Reviews of Suburban Ford of Sterling Heights - Service Center
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May 21, 2014
Great Ford Dealership Renee helped me in the service department promptly with courtesy and friendliness on my last maintenance visit. This is definitely the dealership t Renee helped me in the service department promptly with courtesy and friendliness on my last maintenance visit. This is definitely the dealership to go to. More
by SusieV
Helpful May 13, 2014
Regular maintenance Everyone was helpful from beginning to end, even with little extras like helping me figure out why my phone was not synced. I was very pleased overall Everyone was helpful from beginning to end, even with little extras like helping me figure out why my phone was not synced. I was very pleased overall. More
by elelittlebit
Employees Worked With
I`m sorry I don`t remember
March 17, 2014
Shop Manager makes you feel stupid, nobody wants to help. I have complained and have been passed around and I still have the same issues. Bottom line is moody cares, the customer is stupid in their eyes. I I have complained and have been passed around and I still have the same issues. Bottom line is moody cares, the customer is stupid in their eyes. I fill out my surveys with negative reviews and they delete my survey and send me a new one for the same thing. More
by Caitlynn
Employees Worked With
Shop Manager makes you feel stupid, nobody wants to help. I have complained and have been passed around and I still have the same issues. Bottom line is moody cares, the customer is stupid in their eyes.
March 01, 2014
They are always friendly and the waiting area is cozy with wonderful food, but usually they are so fast with maintenance on my ford that I don't get to sit long. with wonderful food, but usually they are so fast with maintenance on my ford that I don't get to sit long. More
by Meghanada
Employees Worked With
All employees
February 26, 2014
Knowledgeable staff that is friendly. Every time I have used service center was given an estimated time of completion and was always under time promised. While I understand that may not always happen I am used service center was given an estimated time of completion and was always under time promised. While I understand that may not always happen I am very satisfied time frame given. More
by justchecking
December 07, 2013
Went to Suburban Ford today to pick up a rental car while my car is currently being worked on. The customer service representative was very courteous and friendly. She answered all of my questions and I had my car is currently being worked on. The customer service representative was very courteous and friendly. She answered all of my questions and I had a terrific experience!! I would recommend to anyone!!! More
by mpatte04
Employees Worked With
Rental car employee
