Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Waterford
Waterford, MI
1,225 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,225 reviews
November 15, 2025
James is the perfect blend of knowledgeable, patient, and genuinely customer-focused. He listened closely to what I needed, walked me through every option without pressure, and explained everything in a way genuinely customer-focused. He listened closely to what I needed, walked me through every option without pressure, and explained everything in a way that made me feel confident in my decision. His attention to detail is unmatched—he made sure every question was answered, every concern addressed, and every feature understood. What really stood out was his professionalism and honesty. James isn’t just trying to sell a car; he’s helping you find the right one. He went above and beyond to make sure I felt taken care of from start to finish, including follow-ups after the sale to make sure everything was perfect. If you want someone who treats you with respect, takes pride in their work, and makes the whole process smooth and stress-free, James Lutsey is your guy. I couldn’t recommend him more highly! 🚗💫 More
by Tbrooke
Employees Worked With
November 15, 2025
It's always great dealing with Wally, this is not our first time getting a car from him and it's always pleasant. He's very knowledgeable and tries his best to make us feel welcome and appreciated. Wil first time getting a car from him and it's always pleasant. He's very knowledgeable and tries his best to make us feel welcome and appreciated. Will definitely be working with him for the next car need. More
by Nuha Shallal
Employees Worked With
November 11, 2025
Wally was such a nice and very accomodating, so helpful and quick to responds via text and call. He made the entire process run smoothly and stress free and wven fun.Got my first ever car. I recommend Wall and quick to responds via text and call. He made the entire process run smoothly and stress free and wven fun.Got my first ever car. I recommend Wally 100%. More
by Aj
Employees Worked With
November 08, 2025
One of the best experiences ever. I worked with Matt Zmick and he made the entire process seamless from start to finish. I worked with Matt Zmick and he made the entire process seamless from start to finish. More
by wassemayar
November 07, 2025
While not our salesperson, Andrew went out of his way to assist us when he noticed we were struggling and indecisive. He was not trying to sell us anything; he merely had a sincere desire to assist however assist us when he noticed we were struggling and indecisive. He was not trying to sell us anything; he merely had a sincere desire to assist however possible me. His was very knowledgeable and truly knew his stuff! What a rarity in this day and age! We look forward to having him as our next salesperson! Thank YOU Andrew! More
by Mlou1988
Employees Worked With
November 06, 2025
Wally was kind and knowledgeable. Wally was very helpful and quick to respond via text and call during the vehicle buying process. Wally was very helpful and quick to respond via text and call during the vehicle buying process. More
by Emilie
November 02, 2025
Deirrien was very very helpful and professional. He took the time to fin what was in my budget and got me in something that I could afford and a car that I absolutely enjoy to drive! This was one of He took the time to fin what was in my budget and got me in something that I could afford and a car that I absolutely enjoy to drive! This was one of the best Ford experience I've had! Suburban Ford has been so amazing overall! More
by Sean_Wilton2009
Employees Worked With
October 28, 2025
Andrew was great in helping me with a vehicle purchase that was time sensitive. The dealership is not always on the top of my list of exciting places to visit and he made it quick and easy, and honestly q that was time sensitive. The dealership is not always on the top of my list of exciting places to visit and he made it quick and easy, and honestly quite enjoyable. Thanks! More
by EB
Employees Worked With
October 27, 2025
I used to think very highly of this dealership in the past. However, the last couple times I've been a little disappointed in how things have changed. The employees there are all very friendly, helpful a past. However, the last couple times I've been a little disappointed in how things have changed. The employees there are all very friendly, helpful and knowledgeable. First, I was disappointed that the multipoint inspections are not always thorough and do not diagnose all issues with your vehicle. Secondly, I was disappointed that the dealership does not offer a loaner car when your vehicle is in for an extended time. Lastly, I was disappointed that they no longer give a courtesy car wash before you pick up vehicle after service. I am considering to start taking my Transit Connect into Brighton Ford for future service appointments. I know the owner, John Cueter has an excellent reputation of taking care of his customers. More
by Nancy7844
Employees Worked With
