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Suburban Ford of Waterford
Waterford, MI
1,217 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,217 reviews
October 27, 2025
I used to think very highly of this dealership in the past. However, the last couple times I've been a little disappointed in how things have changed. The employees there are all very friendly, helpful a past. However, the last couple times I've been a little disappointed in how things have changed. The employees there are all very friendly, helpful and knowledgeable. First, I was disappointed that the multipoint inspections are not always thorough and do not diagnose all issues with your vehicle. Secondly, I was disappointed that the dealership does not offer a loaner car when your vehicle is in for an extended time. Lastly, I was disappointed that they no longer give a courtesy car wash before you pick up vehicle after service. I am considering to start taking my Transit Connect into Brighton Ford for future service appointments. I know the owner, John Cueter has an excellent reputation of taking care of his customers. More
by Nancy7844
Employees Worked With
October 27, 2025
Wally was kind, pleasant and helpful. Easily reached by text and would I buy another Ford just to work with him. Easily reached by text and would I buy another Ford just to work with him. More
by sduyck73
Employees Worked With
October 14, 2025
Wally was an amazing help throughout the entire process of looking for a new car. He is extremely knowledgeable and keeps the customers interests in mind. I have never been happier when it comes to getting of looking for a new car. He is extremely knowledgeable and keeps the customers interests in mind. I have never been happier when it comes to getting a new car and I will be sure to send my family and friends his way! More
by Jmukhtar23
October 13, 2025
Great experience, very professional and knowledgeable about the vehicles, a pleasure to work with them. One of the best experiences buying a vehicle. I recommend Wally and Nick , great atmosphere. about the vehicles, a pleasure to work with them. One of the best experiences buying a vehicle. I recommend Wally and Nick , great atmosphere. More
by Frunzulita2000
October 11, 2025
From my initial phone conversation with Wally, to driving off the lot, Wally and his team, especially Brandon from the finance department, were incredibly friendly, professional, and dedicated to ensuring my off the lot, Wally and his team, especially Brandon from the finance department, were incredibly friendly, professional, and dedicated to ensuring my satisfaction. Before reaching out to Suburban Ford of Waterford, I had visited several other dealerships that provided unfriendly service and a cold buying experience. In contrast, Wally’s approach felt personalized and special. He promptly addressed every question and concern, keeping me informed about every step of my trade-in process. Wally truly understands his customers’ wants and needs. If there were a way to give 10 stars, I would. You’ve earned a lifetime customer! More
by Nolanoneill12
Employees Worked With
Other Employees :
Brandon, finance dept
October 09, 2025
Wally is the greatest. Will deal with him next time too. So friendly and knowledgeable. Will deal with him next time too. So friendly and knowledgeable. More
by Jeff
October 08, 2025
We had an interesting conversation about the life of my car. I'd heard that at 60,000 miles the engine would blow up....The person who told me this was very adamant that I sell my car before that happened car. I'd heard that at 60,000 miles the engine would blow up....The person who told me this was very adamant that I sell my car before that happened bc it had happened to him. So I wanted to check it out with Kevin. Done and done. More
by edeevee
Employees Worked With
October 04, 2025
Went there today to look at a used vehicle. A very disappointing experience. My salesperson was Al and he was not very receptive. My experience made me wright this review. I'm sorry but I can't A very disappointing experience. My salesperson was Al and he was not very receptive. My experience made me wright this review. I'm sorry but I can't recommend this dealership. More
by mfluke712
Employees Worked With
October 02, 2025
Second time Suburban could not provide vehicle I desired. Had to keep calling salesman back. I gave up and leased a Chevy which fulfilled my needs and provided good customer service. Delivered vehicle to my Had to keep calling salesman back. I gave up and leased a Chevy which fulfilled my needs and provided good customer service. Delivered vehicle to my home and took return of my Ford lease as desirable used vehicle including bonus pricing More
by deniser0
Employees Worked With
September 29, 2025
Great service, honest and pleasant to work with. Thanks for all of your help with the purchase Thanks for all of your help with the purchase More
by markshome07
Employees Worked With
