Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Waterford
Waterford, MI
1,176 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,176 reviews
May 10, 2025
Had the vehicle i was looking for in stock ! ! And in different colors and options!!! Went to 3 other dealers and was givin the complete run a round dealer talk. Wally was straight to the point, ! And in different colors and options!!! Went to 3 other dealers and was givin the complete run a round dealer talk. Wally was straight to the point, even the things I didn't want to hear, but rather have honesty over a b*llsh*t explanation. I did make several phone calls negotiating and working out the deal, but spent about 1 hr completing the purchase. I did not spend half my day at a dealership wondering if I was going to complete the purchase. Outstanding customer service, water and drinks on hand , beautiful show room. YES I WOULD RECOMMEND BUYING A VEHICLE HERE !!!! building trusting and confident relationships since 1948. From your first car, to your dream car, and everything in between. 5☆'s ( bought a raptor) More
by Caseycollins697
May 06, 2025
Kevin is by far the best salesperson I have ever worked with. I have purchased or leased Ford vehicles since 1972 and have finally found a salesperson I can send my granddaughters to without any concerns. with. I have purchased or leased Ford vehicles since 1972 and have finally found a salesperson I can send my granddaughters to without any concerns. He does not try to get people to buy features that they do not need nor want to pay for. In my opinion Suburban Ford hit the jackpot when they hired Kevin. A great asset to the company. More
by homeandland
April 14, 2025
Melissa is fantastic, efficient, and friendly Excellent post purchase follow up as well! Thank you 👏🏻⭐️⭐️⭐️⭐️⭐️ post purchase follow up as well! Thank you 👏🏻⭐️⭐️⭐️⭐️⭐️ More
by stocco2michigan
Employees Worked With
April 14, 2025
Melissa really went above and beyond to make sure that I got into the car that I wanted! She was great to work with and I am so grateful for her! She even helped keep my very young children occupied while w got into the car that I wanted! She was great to work with and I am so grateful for her! She even helped keep my very young children occupied while we worked out all of the details of leasing a new car. More
by Korenda Schaeffer
Employees Worked With
April 10, 2025
Trevor Wortman is an excellent salesperson. He works hard to make a sale. Honest, courteous, helpful, responds quickly to phone calls or emails. A joy to work with. I recommend him highly. I wi He works hard to make a sale. Honest, courteous, helpful, responds quickly to phone calls or emails. A joy to work with. I recommend him highly. I wish all car salespeople were like this. More
by John
Employees Worked With
April 10, 2025
Melissa Young is amazing! She helped make my dreams of a new Bronco Sport come true. After searching for months for one with a sunroof and the color I wanted I am so lucky t She helped make my dreams of a new Bronco Sport come true. After searching for months for one with a sunroof and the color I wanted I am so lucky the one I wanted was at Suburban Ford of Waterford. She answered my many questions promptly, got me a great deal and helped me with every step from purchase to delivery. I am so glad I sent that first email to Suburban Ford of Waterford and Melissa became my salesperson! More
by Jl
Employees Worked With
March 18, 2025
Thank you for all your help! !!! I recommend Wally 100%!! Was very happy with the process! !!! I recommend Wally 100%!! Was very happy with the process! More
by Lex
March 18, 2025
Melissa helped me get in my explorer and did a wonderful job. We absolutely love her she goes above and beyond for her customers. I'm so glad to have had her. job. We absolutely love her she goes above and beyond for her customers. I'm so glad to have had her. More
by msmarie7212
March 13, 2025
My girlfriend and I came to pickup a new car for her from Suburban Ford of Waterford and were assisted by Deirrien. He does an excellent job showing the vehicle in question. He also doesn’t try to force you Suburban Ford of Waterford and were assisted by Deirrien. He does an excellent job showing the vehicle in question. He also doesn’t try to force you into a specific vehicle and keeps your options open. Great communication from him and is always in a good mood. If you want a car this is your guy at this location. More
by B&S
Employees Worked With
March 11, 2025
Deirrien is by far the best salesperson I have ever dealt with. This is mine 9th Ford out of 15 total car purchases or leases. I would definitely recommend him to anyone. Very polite, efficient and in no way with. This is mine 9th Ford out of 15 total car purchases or leases. I would definitely recommend him to anyone. Very polite, efficient and in no way pushy. So glad he answered the phone last week when I made an inquiry about a vehicle. Everyone at the dealership was fantastic. Keep up the good work! More
by LynnR
