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Suburban Subaru - Service Center

Troy, MI

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18 Reviews

18 Reviews of Suburban Subaru - Service Center

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December 22, 2020

More than happy to sell you a car. Not very good at standing by the certified used car that they sold. Service package I purchased was supposed to include a premium car wash. I got a four dollar car wa More

by Joncbusch57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John, used car manager. Stuck by policy. Not interested in developing a customer relationship.
Dec 26, 2020 -

Suburban Subaru responded

Jonathan – thank you for taking the time to speak to me about the cracked rim on your Outback. As we discussed, when the vehicle was inspected prior to your purchase 5 months ago, there were no issues found. I’ll wait to hear from you about our offer to replace the rim at cost, with no charge for labor. And as I mentioned, we will detail the car which should have been done more thoroughly at the time you were in for service. Amir Chaaban – Service Manager

October 29, 2020

Would like to thank Nuo Gojcaj for recently helping me with my recent purchase of a 2017 Crosstrek. The key was getting stuck in ignition, and after a few text messages, he was able to have me bring c More

by michelebergstrom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nuo Gojcaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Suburban Subaru responded

We appreciate your positive review about your recent experience with us!

March 02, 2020

I took my car into suburban Subaru to get my rack and pinion replaced. They were supposed to have my car for two weeks and it took a month to get it back. When I did finally get my car back I saw that th More

by Noel.brigette16
Recommend Dealer
No
Employees Worked With
Mike Jankowski, Chris Lange
September 23, 2016

Horrible They don't care if f you buy from them or not because they won't even help you. You've been warned stay away. More

by Blabla1235
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dave c, Dustin Ciccarelli
Sep 26, 2016 -

Suburban Subaru responded

We are sorry to hear that you had a negative experience at our dealership. If you would like to speak further about your experience, we may be able to rectify the situation. If you would like to do so, please contact our Service Manager, Chris Lange, at 248-649-2300, or clange@suburbancollection.com.

July 01, 2016

Excellent service! Rich Ransomme and his team of technicians carried out an excellent 1 year service on our Subaru. Efficient, helpful and enormously welcoming. Answere More

by Paul Mackaill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Ransomme and Head Technician.
Jul 01, 2016 -

Suburban Subaru responded

Paul, we appreciate your positive feedback. In our service departments we strive to give customers the quickest, cheapest, and most painless experience possible. It’s great to hear that Rich and his team were able to properly service your Subaru to your liking. We hope to serve you again for any of your other vehicle maintenance needs.

December 20, 2015

Every time professional service I am generally not a fan of dealership service having had plenty of bad experiences. That all changed when I tried Suburban for my Subaru when it was More

by LI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lange and Dionne Coppolla
Dec 21, 2015 -

Suburban Subaru responded

We always appreciate positive feedback and we are happy to hear we met all of your car shopping needs when you purchased your new vehicle. We look forward to servicing your vehicle and helping you out with the next one!

November 03, 2015

Great Service Took my Subaru Forester in for 1st service. A very pleasant experience. Everybody is attentive to customer concerns and making sure that Subaru owne More

by Laurencec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lange
Dec 14, 2015 -

Suburban Subaru responded

Lauren, it’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again in the future!

June 19, 2015

Wonderful! I took my car in for repair and my wait was about an hour. Al Guthre was very friendly and knowledgeable about my vehicle. It was nice to see my sa More

by Shiba901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Guthre, Dustin Ciccarelli
Jun 22, 2015 -

Suburban Subaru responded

Thanks for the great feedback! We are happy to hear you had a pleasant dealership experience and that you are enjoying your new vehicle. Customer service & satisfaction is always our top priority, and we look forward to working with you again!

May 29, 2015

Quick and pleasant Was in and out for what I needed everyone was pleasant and I will go back for any future needs I recommend everyone with subarus go there More

by Dubbs123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artur Zmiyov
Jun 04, 2015 -

Suburban Subaru responded

Thanks for the feedback! We always strive to have our customers in and out as quick as possible, while still providing them with the highest quality of work. We look forward to serving you again!

April 11, 2015

Satisfied Al Guthre was extremely helpful and gave me updates as to the progress of the service being performed on my Subaru Forester. Explained options to me t More

by joerodz45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli
1