Back

Suburban Subaru - Service Center

Troy, MI

not yet
rated
18 Reviews

18 Reviews of Suburban Subaru - Service Center

Sort by
February 06, 2015

Close to the worst dealer / service experience Treated my wife and I like we were stupid and didn't want to investigate our issue with fuel economy, a consistent decrease from 30mpg new to 23mpg at More

by msrvkw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Anger
January 09, 2015

Outstanding customer experience I went to service department for a small problem in my car on Jan, 7 2015. To the best of my knowledge, This visit was one of the best customer servic More

by Jun Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Derek Smith and Mr. Chris Lange
October 13, 2014

poor customer service I just came from the dealership. I had to go back after I took the car for a routine inspection a few weeks ago and it still showed a warning on the c More

by Daniela Muscat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Anger
Oct 27, 2014 -

Daniela Muscat responded

This is an update on the review that I wrote f you days ago. I spoke to Chris Lange who was very courteous and apologetic about what happened at his dealership. I wasn't looking for an apology but it's was nice to get one anyway. I just wanted things to be better for customers to come. It seems from our conversation that things will get better. So let's hope for the best. I am willing to give it another try. Everyone has a bad day!

July 24, 2013

My intention wasn't to purchase a vehicle as I was having my 2011 Legacy serviced. As I was waiting, I started looking at Outbacks and was curious as to their differences from the Legacy. Well, afte More

by jagmoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Ciccarelli
February 12, 2013

Jeff in service was great. Will go back to the service dept ONLY But NO sales person approached me as I was looking at new cars in the showroom...there were 4 of them and NO eye contact, didn't even spea More

by Upset1234
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff
March 28, 2012

AVOID THIS DEALERSHIP AT ALL COSTS --- SALES ORIGINALLY WAS GREAT. POOR AND UNPROFESSIONAL SERVICE WHO CHANGES THEIR STORY AFTER KEEPING YOUR VEHICLE FOR AN ENTIRE WEEK LONGER THAN NECESSARY. THEY'RE U More

by ekranz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Kuester
August 16, 2011

We have always been very impressed with the level of personal attention we have been giving by Alissa when leasing our cars. She has always gone the extra mile to make sure we have the best choices/pric More

by loxley-smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alissa Hubbarth
August 15, 2011

When you walk in the door you may be greeted, or you may not. That's generally the case. More often than not you'll be left to stand around wondering where someone is at to help you. I've been in several More

by networkengineer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alissa Hubbarth
2