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Suburban Toyota of Farmington Hills - Service Center

Farmington, MI

3.7
46 Reviews

46 Reviews of Suburban Toyota of Farmington Hills - Service Center

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December 28, 2022

Beth in the service department restored my faith after I had a less than ideal dealership experience. She helped me immensely in understanding what was occurring with my vehicle and guided me to a perfect r More

by Skippitb
Recommend Dealer
Yes
Employees Worked With
Beth
Jan 01, 2023 -

Suburban Toyota of Farmington Hills responded

Hi, we're happy you found Beth to be so supportive during your experience here at Suburban Toyota of Farmington Hills. Thank you, and have a fantastic day!

November 06, 2022

I have been using this dealership for several years now and they are okay. This Service Advisor Roger Cole is very rude and should improve his skills as he is in a customer facing role. Very disrespectful More

by bd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger Cole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Suburban Toyota of Farmington Hills responded

Hello, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (248) 699-7100 at your earliest convenience and we will do our best to resolve this with you.

September 03, 2022

I don't know how to rate this dealership as I was turned away from receiving any service. I walked in at about 4:30 on a the Friday before Labor Day weekend. I didn't have an appointment so I wasn't expecti More

by dancewithml
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Roger Cole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Suburban Toyota of Farmington Hills responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide.

August 02, 2022

Always a super polite guy to order parts from. Very friendly and professional. I often order from them for work. My favorite dealership to call! More

by doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Gamble
Aug 04, 2022 -

Suburban Toyota of Farmington Hills responded

We hope to be of service to you again in the future. Best wishes, Suburban Toyota of Farmington Hills

April 25, 2022

Has very poor customer service skills, mostly didn't know what was going on.. I had made an appointment to get an synthetic oil change and he had my car get a regular oil change. He basically told me th More

by Usama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger Cole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Suburban Toyota of Farmington Hills responded

Usama, we're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. Service Manager would like to get more details about this; please reach out to us at your earliest convenience at (248) 699-7100.

November 30, 2021

Great environment, everyone helps each other out to get their deals closed, Aiyad was very egger to answer my questions. Thank you! More

by wolfofwaterford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zoellener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aiyad Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Joh
Dec 03, 2021 -

Suburban Toyota of Farmington Hills responded

Thank you so much again for your feedback! We hope you have a great day!

November 13, 2021

Erin Skowronski, made my service experience painless. She was very helpful getting my question(s) answered and my issue(s) resolved in a timely manner. Side note, nice clean dealership. Thanks Erin! More

by SY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Skowronski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Suburban Toyota of Farmington Hills responded

Please let us know if there is anything else we can do for you; we are more than happy to help!

August 06, 2021

Great service! Very friendly Pricing seemed great The Great service! Very friendly Pricing seemed great The car was washed well The interiors were kept clean All employees amicable Showroom look More

by Sowmya Ramesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lavrov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Lukenbill
Aug 12, 2021 -

Suburban Toyota of Farmington Hills responded

Sowmya, thank you for your kind words and this wonderful review!

June 18, 2021

Frank helped get us into service for an oil change extremely quick! He was helpful through the whole process and the cost was better than expected. Will consistently come back to Suburban Toyota of Fa More

by Lunarunner2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklin Newman
January 20, 2021

Excellent service, my vehicle felt brand new after the 90k service. Also received a 12 months or 12k warranty on the services which is good. Service Agent was attentive and responded to all my questions a More

by Kiruba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Skowronski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2021 -

Suburban Toyota of Farmington Hills responded

thank you for the great comments and the 5 stars