Suburban Toyota of Troy

I have always been well treated at Suburban Toyota. Jeannie is great to work with and she makes things happen. I am very happy with the Service at Toyota. Toyota's are great cars. Life is good when Jeannie is great to work with and she makes things happen. I am very happy with the Service at Toyota. Toyota's are great cars. Life is good when you drive a Toyota. Take care and thanks for the great experience. More

The reason why I have given this rating is due to how the finance dept. operates. Pressure to buy the extended warranty WITHOUT disclosure of fees to cancel the warranty if you change your mind later was nev finance dept. operates. Pressure to buy the extended warranty WITHOUT disclosure of fees to cancel the warranty if you change your mind later was never disclosed. They did take up my time showing glossy pictures of auto repair costs and why I NEEDED this overpriced coverage,,, not!!! Further time was wasted showing glossy pictures of road damages to wheels and tires in order to sell insurance against road hazards, luckily I passed on this waste of money. Prepaid and overpriced service contracts to cover routine oil changes and tire rotations were also presented in detail. This brings us to offers for glass etching, life insurance, disability insurance, rental reimbursements and other crap that escapes me at this time. All the while no disclosure as to fees to cover canceling the extended warranty. When I did get details a month later via mail I was told 30 days had elapsed and only a prorating of the $1600.00 would be returned. I then asked to speak to Suburban Scion of Troy Michigan's customer rep. Her name was Corkie or something like that and she was the most disagreeable non understanding witch out there. She said her finance guy Ray did everything correctly and she made a scene in the showroom bordering a madwoman. I left her standing there and attempted to voice my problem to Toyota/Scion by phone and everyone I have spoken to has simply gone deaf on me. Be warned, once they have your money, Toyota/Scion of Troy Michigan known as Suburban Scion has no further concern for you. Shop elsewhere! More

We came in previously financed and this guy was an unimaginable jerk about that. He tried every manipulative, coersive, underhanded trick in the book to intimidate us into using his financing. H unimaginable jerk about that. He tried every manipulative, coersive, underhanded trick in the book to intimidate us into using his financing. He treated us like we were common criminals because we came in with a check from a financing company---first claiming he'd never heard of them, then telling us that someone at the dealership had been stiffed by them. Get your lies straight, buddy. He asked us threatening and intrusive questions about our finances and credit, though we had already explained MULTIPLE times that we were not interested in his financing. Then he walked away, saying he needed to "make some calls" and left us sitting there for an HOUR and a HALF. It was the classic "cool down" move they talk about on Edmunds. If anyone else in the state had had our car, we would have gladly dropped this dealership like a hot potato. As it stood, despite the fact that everyone I know who has used the same place to finance has gone home the same day, he forced us to go home in our old car, which had to have dealer plates put on it. He tried to make us feel guilty, as though we were putting him through some sort of ordeal, though he was doing the exact same thing he does with every single person who purchases a vehicle there. I talked to our financer the next day, and they said he hadn't faxed them everything they needed. When they finally had all our paperwork (2 days later), I called the financer again to see if they'd sent the okay to Ray, who had claimed he would call us "immediately." They said they'd called him hours before. When I called him he immediately blatently lied and said he'd been calling and calling them, whined about them supposedly being rude to him, and said he hadn't heard a peep from them about the status of our check. I told him I'd just spoken to them, and they said they called him hours before, and he blustered and got defensive, saying maybe they left a voicemail. He put me on hold for all of three seconds, and flipped back over to say he guessed they'd called. "Congratulations," he grumbled, "I guess you can pick up your car." Working with this man was an absolute NIGHTMARE, and I recommend people run, screaming, if there is any chance you will end up dealing with him in any capacity. I hope we never have to suffer through that sort of abuse again. More

I would never recommend this dealer to anyone, they are not willing to give a price quote on a car that I was planning to purchase...they said that they will give the best price of all the toyota dealers, not willing to give a price quote on a car that I was planning to purchase...they said that they will give the best price of all the toyota dealers, and they tried to force me to purchase the car from them without even offering a test drive again they will not give me a quote....hmm a little fishy. The sales rep. is too too too pushy. A warning they will try to double team you with 2 sales reps. DON'T BE INTIMEDATED just walk away, there are a lot of dealers in MI. What out for thier techniques as they are/or think they slick. More