Suburban Volkswagen of Farmington Hills

Updated review: While it took some effort on my part, the general manager was willing to ensure the cost of the repair to my 2025 GLI was covered. While I'm still not particularly pleased with Keith Haverty general manager was willing to ensure the cost of the repair to my 2025 GLI was covered. While I'm still not particularly pleased with Keith Haverty's customer service mentality, my experience with everyone else at the dealership has been stellar in both sales and service. Overall, the sales experience was fantastic. Derrick and Kevin were very helpful, professional, and honest. Alex and Derek in the service department were also very helpful and I felt really taken care of by all of them. My previous experiences with the service department with my prior car (2017 GLI) also exceeded my expectations. While the Troy dealership is no longer part of the Suburban family, my experience with the Suburban Collection has been absolutely stellar over the years. I'm glad my issue is being resolved, as I've grown to feel some loyalty to Suburban as they've otherwise always taken care of me and my wife and made us feel like valued customers. Sometimes things happen, and I'm thankful that this could be resolved amicably and that the business relationship between my family and Suburban can continue. More

Rob is great to work with! He’s friendly, informative and super nice! Highly recommend him if you’re looking for a great VW sales/purchase experience!!!! He’s friendly, informative and super nice! Highly recommend him if you’re looking for a great VW sales/purchase experience!!!! More

The service is great. People there is patient and it’s a nice car so far. People there is patient and it’s a nice car so far. More

Lauren was great. Very professional and personable. Very helpful. Knows material well. I'm glad that I had an opportunity for a 2nd orientation. Very professional and personable. Very helpful. Knows material well. I'm glad that I had an opportunity for a 2nd orientation. More

I was nervous because it was my first time buying a car at a dealership. However, my fears were put at ease working with Tamem and Ayrn. They were patient and friendly and worked with me to get me the best at a dealership. However, my fears were put at ease working with Tamem and Ayrn. They were patient and friendly and worked with me to get me the best deal. I highly recommend this dealership for buying your next car and Tamem. More

I just purchase a new car from Suburban Volkswagen and I love it! Tamem took excellent care of me! He went above and beyond to make sure I was happy with my new purchase. Tamem, Joe, and the entire team we love it! Tamem took excellent care of me! He went above and beyond to make sure I was happy with my new purchase. Tamem, Joe, and the entire team were so nice and helpful! I would definitely recommend Suburban Volkswagen of Farmington Hills! More

If every Suburban Volkswagen employee was like Lauren, we would buy all our cars from here. She is smart, patient and did an excellent job of teaching us the ins and outs of our new EV. would buy all our cars from here. She is smart, patient and did an excellent job of teaching us the ins and outs of our new EV. More

Lauren is very helpful and has too much patience in explaining all the features on ID4 EV car. We are glad we took up on her offer to help educate us on the EV car features. explaining all the features on ID4 EV car. We are glad we took up on her offer to help educate us on the EV car features. More

Excellent experience start to finish. I would definitely recommend Sam. He was a pleasure to work with. I would definitely recommend Sam. He was a pleasure to work with. More

Clarence is the most dedicated person I have ever come accross especially in the auto sales industry. He goes above and beyond to make sure every customer is in the right car and gets the best possible d accross especially in the auto sales industry. He goes above and beyond to make sure every customer is in the right car and gets the best possible deal for them and is there every step of the way. He demonstrates how much he cares always. Just purchased (leased) Our 13th VW with Suburban VW and truthfully had it not been for Clarence, the last few may not have been VW's or at Suburban. He is the driving force to keep us coming back. The VW is a great car for sure, but more important is that you feel like family and that you matter, and Clarence does that for all of his customers! Lawrence in the Finance Department was so helpful, professional and very pleasant to go through the process with. More