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Suburban Volvo Cars - Service Center

Troy, MI

1.8
27 Reviews

27 Reviews of Suburban Volvo Cars - Service Center

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October 16, 2020

Service was performed on my 2015.5 Volvo xc 60 ,40000 mile Suburban Volvo picked up my vehicle and supplied me with a loaner Dan Curmi and Chris Adams were very helpful,many thanks More

by zdiz1938
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Curmi
Nov 08, 2020 -

Suburban Volvo Cars responded

We're so happy we were able to help you out!

January 28, 2019

Excellent Service Chris Adams always provides a very good customer service and makes my experience at the dealership more enjoyable; he is very kind and professional! M More

by Maria
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2018

Hazzle with service dept I scheduled service for Volvo XC60 with my extended warranty that I purchased from the dealer., They had no record of my extended warranty in thei More

by DizzyFuzzy
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Adams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Penrose, Dan Curmi
Jan 11, 2019 -

Suburban Volvo Cars responded

Thank you for your valuable feedback. Customer service & satisfaction is always our top priority, and we're sorry to hear that your recent experience with us did not meet those standards. A manager will be contacting you shortly to try and rectify the situation. However, if you would like to speak sooner please contact our Service Director, Steve Hough, at 248-458-2000 or shough@suburbancollection.com at your earliest convenience.

Nov 16, 2021 -

DizzyFuzzy responded

I never received a call to rectify the situation

December 23, 2018

Excellent service My service experience was exactly what I desired in a dealership service department. Everyone was kind and professional. Communication was timely and More

by Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jazmine
Jan 02, 2019 -

Suburban Volvo Cars responded

Mel, thanks for the positive review. We are glad to hear your service experience with us was nothing short of excellent. We hope to serve you again in the future!

July 06, 2018

Haughty, inept and basically unprofessional This review specifically pertains to Service, not Sales. I initially chose Suburban based on their proximity to my home. The first one or two visits More

by Kelly M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Lyons, Jonathan Smith, Dan Curmi
Jul 09, 2018 -

Suburban Volvo Cars responded

Thank you for your valuable feedback. Customer service & satisfaction is always our top priority, and we're sorry to hear that your recent experience with us did not meet those standards. A manager will be contacting you shortly to try and rectify the situation. However, if you would like to speak sooner please contact our Service Manager, Dan Curmi, at 248-458-2000 or dcurmi@suburbancollection.com at your earliest convenience.

May 21, 2018

I do not trust this dealership! Every scheduled maintenance I've done at this dealership things on the maintenance list have not been completed. I had them tell me I need new tires 1 More

by Disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Jonathan Smith, Jeff Martin
May 22, 2018 -

Suburban Volvo Cars responded

We never like to read that we did not provide exceptional service, but we do appreciate the feedback. We would like to learn more about your visits, but are unable to identify exactly who you are based on your profile. Please contact our Service Manager Dan Curmi at (248)458-2000 or by email - dcurmi@suburbancollection.com

May 17, 2017

Great service Discussed everything before they processed with fixing my car including the cost, they offered necessary maintenance even though I came for another More

by Emad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 29, 2017 -

Suburban Volvo Cars responded

Thank you! We’re looking forward to working with you again in the future!

May 11, 2017

Review of 20,000 Service at Suburban Volvo of Troy, Michigan Jeff at Suburban Volvo of Troy, Michigan could not have been more helpful. He explained the services that were performed in a clear manner and he went More

by AppreciativeCustomer May2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Martin
May 30, 2017 -

Suburban Volvo Cars responded

Thanks for the positive review. We are glad to hear your service experience with us was nothing short of excellent. We hope to serve you again!

May 10, 2017

Commend Chris in service. Chris in service is to be commended in that he noticed a slash and lump/knot in my passenger tire. I did not know about it. He explained that was dang More

by Connie Lanzisera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2017 -

Suburban Volvo Cars responded

Connie, we appreciate your positive feedback. It’s great to hear that Chris was able to turn your vehicle troubles into a positive experience. We hope to serve you again for any of your other vehicle maintenance needs!

January 01, 2017

No respect for loyal customers I am a multiple Volvo owner and although I purchased my Volvo fleet from Suburban, the service team does not respect that important fact & I am always More

by 2010_Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anmar
Jan 02, 2017 -

Suburban Volvo Cars responded

Thank you for your feedback. We are sorry to hear about your experience with our service department. If you would like to speak further regarding this, please contact our Service Director, Steve Hough, at 248-458-2000, or shough@suburbancollection.com.