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Sullivan Cadillac - Service Center

Ocala, FL

4.5
516 Reviews
Call Service Center (352) 732-4700

516 Reviews of Sullivan Cadillac - Service Center

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August 22, 2025

Was very helpful. Took time taking care of my car. Very good job. Well done. More

by LATRACEJOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Sullivan Cadillac responded

Thank you for your kind words, Latrace! We truly appreciate you taking the time to share your experience with us at Sullivan Cadillac. It's great to hear that our team was able to take good care of your car. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

August 22, 2025

It was a long process, at no fault of Sullivan Cadillac, but my car is finally ready. I appreciate being kept up to date with the status and them getting my car back as quickly as possible. More

by BRANDI.MARTIN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Sullivan Cadillac responded

Thank you for your kind words, Brandi! We truly appreciate your patience throughout the process. We're glad to hear that you were kept informed and that your car is finally ready. At Sullivan Cadillac, we strive to provide excellent service, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 22, 2025

Fantastic service! Estefania handled my emergency flat tire SUPER FAST! Safe and expert work. Thankyou More

by lakingsfl10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2025 -

Sullivan Cadillac responded

Thank you so much for your feedback! We’re glad that Estefania was able to assist you with your emergency flat tire quickly and efficiently. Your safety is our priority here at Sullivan Cadillac. We look forward to serving you again soon. Sincerely, The Sullivan Cadillac Team

August 21, 2025

Service is always easy. Very accommodating for dropping off and picking up. It Makes it easy to do during the work day. More

by TRACEY14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Sullivan Cadillac responded

Thank you for your feedback, Tracey! We're glad to hear that your service experience at Sullivan Cadillac is always easy and accommodating, especially with the convenience of drop-off and pick-up. We appreciate you taking the time to share your thoughts, and we look forward to seeing you again. Sincerely, The Sullivan Cadillac Team

August 20, 2025

John Sandiford went over and above to help me with a tire warranty not purchased through Cadillac when I first purchased my 2024 Lyriq. He did what needed to be done in a timely manner. He was positive and p More

by MMREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2025 -

Sullivan Cadillac responded

Thank you for your awesome review! We're happy to hear that John went above and beyond to assist you with your tire warranty regarding your 2024 Cadillac Lyriq. We pride ourselves on providing exceptional service at Sullivan Cadillac, and it's fantastic to know that John made your experience positive and pleasant. We appreciate your support and look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 20, 2025

My experience with Sullivan and Edwin was good. Will be bringing my car back for service More

by TPARC27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2025 -

Sullivan Cadillac responded

Thank you for your positive feedback! We're thrilled to hear that you had a good experience with Edwin at Sullivan Cadillac. We look forward to seeing you again when you bring your car back for service. Safe travels until then! Sincerely, The Sullivan Cadillac Team

August 17, 2025

We were treated well and our Lyriq was serviced quickly . Thank you for your great communication More

by rbjknoyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Sullivan Cadillac responded

Thank you for your feedback! We are glad to hear you had a great experience at Sullivan Cadillac and that your Cadillac Lyriq was serviced quickly. Great communication is very important to us, and we appreciate you recognizing that. We look forward to serving you again in the future. Sincerely, The Sullivan Cadillac Team

August 16, 2025

She explain the entire service work to me and help me with scheduling it over the next few months (my choice) Excellent care and was patient with me. Great job and very helpful More

by susanfl59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2025 -

Sullivan Cadillac responded

Thank you for your kind words, Susan! It's great to hear that you received excellent care and appreciated the detailed explanation of the service work at Sullivan Cadillac. Our team strives to provide the best experience possible, and we're glad to know we met your expectations. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

August 16, 2025

They do amazing, quick work. The staff is kind going above and beyond making sure you are taken care of More

by FITGYMNAST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! Our team is thrilled to hear that you experienced amazing service at Sullivan Cadillac. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

August 15, 2025

Edwin is a rock star, Customer lounge dirty and not Cadillac standards in my opinion More

by JANDRISIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2025 -

Sullivan Cadillac responded

Thank you for your feedback. We appreciate your kind words about Edwin. However, we understand your concerns regarding the cleanliness of our customer lounge. At Sullivan Cadillac, we strive to maintain high standards throughout our facility. Your input is valuable, and we encourage you to reach out to us directly so we can discuss this matter further. Thank you for bringing this to our attention. Sincerely, The Sullivan Cadillac Team

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