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498 Reviews of Sullivan Cadillac - Service Center
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August 01, 2025
My recent experience with the dealership was disappointing. Last year, I paid over $1000 to repair my running board. Less than 1 year later, I'm experiencing the same problem, and they refuse to disappointing. Last year, I paid over $1000 to repair my running board. Less than 1 year later, I'm experiencing the same problem, and they refuse to replace the motor unless I purchase new hinges. That will cost another $1100. After speaking to another mechanic, he feels they're trying to make up the difference by charging me for the hinges. More
by dallasb09
August 01, 2025
My service was great! Looking forward to further services there! The facility is nice! Thank you Looking forward to further services there! The facility is nice! Thank you More
by JESSICAJAYNE101
Verified CustomerJuly 31, 2025
Everyone is very friendly at Sullivan Cadillac but Edwin Mejia is not only friendly but very knowledgeable. When stopping in to get help paring a phone to the car, everyone pointed to Edwin. When walking Mejia is not only friendly but very knowledgeable. When stopping in to get help paring a phone to the car, everyone pointed to Edwin. When walking in the door, Edwin knows many of the customers names as well as what model car they are bringing in. He is a customer service representative that Cadillac is lucky to have. A Cadillac customer, Paula Verenski More
by kat_womanv
Employees Worked With
July 30, 2025
This visit was for an outstanding recall and an additional warrantee part replacement. It was nice to be treated as a valued customer by staff who knew they were only doing warranty work. The repai additional warrantee part replacement. It was nice to be treated as a valued customer by staff who knew they were only doing warranty work. The repairs were done in a timely window and my repair began on time, as scheduled. Best of all, they left my truck cleaner than it arrived. More
by femfireftr
Employees Worked With
July 29, 2025
Edwin and the service department have been great! !! Appreciate their dedication to keeping my Escalade running great! !! Appreciate their dedication to keeping my Escalade running great! More
by JFINKECONSULTING
July 29, 2025
The staff was patient, accommodating and made sure I got the vehicle I wanted. They even brought it to my home. the vehicle I wanted. They even brought it to my home. More
by willawilliams9336
July 28, 2025
We were very happy with the communication and prompt service and Edwin was very helpful and professional service and Edwin was very helpful and professional More
by HILLSIDEHEIERS
Employees Worked With
July 27, 2025
Excellent service from front & back. Spent $2k and appreciated same day service and car wash Spent $2k and appreciated same day service and car wash More
by johndarby
Employees Worked With
July 27, 2025
He was very nice to us and we felt comfortable once again. He didn’t try to sell me anything else like other dealerships again. He didn’t try to sell me anything else like other dealerships More
by ITALIANGRAMMY33
Employees Worked With
July 25, 2025
I was pleased with the service but very disappointed in the final cost as there was no mention of the service charge until I checked out and it would have made no difference in my accepting the total charg the final cost as there was no mention of the service charge until I checked out and it would have made no difference in my accepting the total charge. More
by MINK192023
Employees Worked With
