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314 Reviews of Sullivan Cadillac - Service Center
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May 04, 2024
Consistently good service. Disappointed that service rep, Jaime, is gone. Person who took my call to schedule oil change was a bit patronizing, but the job got done. People Disappointed that service rep, Jaime, is gone. Person who took my call to schedule oil change was a bit patronizing, but the job got done. People become repeat customers because Sullivan Cadillac makes them feel special. I don’t want to leave feeling like I have been at Jiffy Lub. No matter how good the sales department is, service is what makes people come back More
by PCDENNIS54
Verified Customer
Helpful May 03, 2024
Great service! Edwin is courteous, pleasant and very through. He takes care of my issues promptly and efficiently. Thank you Edwin for taking such good care of my Edwin is courteous, pleasant and very through. He takes care of my issues promptly and efficiently. Thank you Edwin for taking such good care of my car and me. More
by NONNAGATOR
Employees Worked With
Edwin
April 29, 2024
First class service. Provided transportation home and then delivered my car. Service Agent and staff were courteous and accommodating. Great experience. Provided transportation home and then delivered my car. Service Agent and staff were courteous and accommodating. Great experience. More
by kmomoran
Employees Worked With
Edward, service agent. Nick, customer service
April 26, 2024
Mike and Daniel made the process extremely easy and pleasant. They, gave me invaluable direction and assistance. pleasant. They, gave me invaluable direction and assistance. More
by RE Broker
April 24, 2024
Based on my experience as a GM service director in PA(32 years) and my previous experience at my former servicing dealer(Jim Hudson Cadillac, Augusta Georgia) I'll share some observations about my service v years) and my previous experience at my former servicing dealer(Jim Hudson Cadillac, Augusta Georgia) I'll share some observations about my service visit at Sullivan. Service advisor went right into up-sell mode at the point of write-up. I declined because I buy new Caddy every 3 years or so. Took 1 hour for a LOF and rotate which is OK. Car was washed but not dried. No multi-point inspection results verbal or otherwise ??? maybe not done because I declined additional "scheduled maintenance". No active delivery process, just handed me the keys and pointed to the car. This dealer needs some "polish" to its service process for advisors. This was not a top-shelf Cadillac experience and for the price of $140+ sorry I'm dissapointed. I guess post-covid has allowed a slip in the level of service for very accellerated pricing of same More
by Scott R
Employees Worked With
Edwin Mejia
April 20, 2024
The 25 dollar gift card was not available from your used car manager.unless I went in to talk to him.That is not what it said on the bottom of his letter. The service was still good and I might come back in car manager.unless I went in to talk to him.That is not what it said on the bottom of his letter. The service was still good and I might come back in the future. Thanks Mike Booher. More
by a7iron
Employees Worked With
Did not see the female service person who took care of me.
