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Sullivan Cadillac - Service Center

Ocala, FL

4.5
516 Reviews
Call Service Center (352) 732-4700

516 Reviews of Sullivan Cadillac - Service Center

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August 14, 2025

The best I have deel with in my life buying cars. Was at this dealership More

by LRAINS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Mayorga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Sullivan Cadillac responded

Thank you for taking the time to leave us a review! We greatly appreciate your kind words about your experience at Sullivan Cadillac. We're thrilled to hear you found the process of buying a car with us so positive. We look forward to seeing you again for your next vehicle purchase! Sincerely, The Sullivan Cadillac Team

August 14, 2025

We always have a great experience at Sullivan Cadillac dealer. Edwin is consistently professional, helpful, and knowledgeable. Whether we’re in for routine service or anything else with our Escalade, he m More

by JAYNIKKINIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review, Jay! We're glad to hear that you always have a great experience at Sullivan Cadillac, and it's fantastic to know that Edwin has made your visits smooth and stress-free. Your recommendation means a lot to us! We look forward to assisting you and your Escalade again in the future. Sincerely, The Sullivan Cadillac Team

August 12, 2025

Edwin always takes great care of my car! ! And makes service work in my schedule. Thank you Edwin!! More

by decoratingwithb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2025 -

Sullivan Cadillac responded

Thank you for your review! We’re happy to hear that Edwin has been taking great care of your vehicle and accommodating your schedule at Sullivan Cadillac. Your satisfaction is our priority, and we appreciate you sharing your experience. We look forward to seeing you again soon. Sincerely, The Sullivan Cadillac Team

August 09, 2025

Love your dealership , thank you Edwin so helpful so awesome I will certainly bring my car back to your dealership More

by DONNA1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The man that moved my car to the back thank you
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Aug 10, 2025 -

Sullivan Cadillac responded

Thank you so much for your wonderful review, Donna! We're thrilled to hear that you had a great experience at Sullivan Cadillac and that Edwin was able to assist you so effectively. We look forward to welcoming you back when you bring your car in again! Sincerely, The Sullivan Cadillac Team

August 07, 2025

John was very helpful and knowledgeable with the details of our purchase and extended warranty we bought More

by CINDYCHASTAIN53@icloud.com
Recommend Dealer
Yes
Employees Worked With
Reece Vaugh-Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2025 -

Sullivan Cadillac responded

Thank you, Cindy, for your wonderful feedback! It's great to hear that John was helpful and knowledgeable during your purchase and warranty process at Sullivan Cadillac. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

August 06, 2025

Excellent customer service, staff is knowledgeable and friendly.Very pleased with my experience. Thank you More

by yoele05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Mayorga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Sullivan Cadillac responded

Thank you for your review! We are happy to hear you had an excellent experience with our knowledgeable and friendly staff at Sullivan Cadillac. Your satisfaction is our top priority. We appreciate your feedback and look forward to serving you again. Sincerely, The Sullivan Cadillac Team

August 03, 2025

Great service advisor. Kept me posted on everything about my vehicle while there being repaired. More

by YTYREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sylar Schwalem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Rodriguez and Bob ?
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Aug 03, 2025 -

Sullivan Cadillac responded

Thank you for your kind words! We appreciate your feedback regarding the excellent service you received from our service advisor at Sullivan Cadillac. It's great to hear that you were kept informed during your vehicle's repair. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

August 03, 2025

Nice Dealership, Very knowledgeable and courteous. The facility is very nice and the car wash is much appreciated More

by FARRELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2025 -

Sullivan Cadillac responded

Thank you for your review, Farrelle! We appreciate your kind words about Sullivan Cadillac and are glad to hear that you found our dealership knowledgeable and courteous. It's great to know that you enjoyed our facility and the complimentary car wash. We look forward to welcoming you back on your next visit! Sincerely, The Sullivan Cadillac Team

August 01, 2025

My service was great! Looking forward to further services there! The facility is nice! Thank you More

by JESSICAJAYNE101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Mayorga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! Our team is thrilled to hear that you had a great service experience at Sullivan Cadillac and we appreciate your kind words about our facility. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

August 01, 2025

My recent experience with the dealership was disappointing. Last year, I paid over $1000 to repair my running board. Less than 1 year later, I'm experiencing the same problem, and they refuse to More

by dallasb09
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Mayorga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2025 -

Sullivan Cadillac responded

Thank you for sharing your experience. We understand your concerns about the repeated running board issue and the cost to replace additional parts. At Sullivan Cadillac, we aim to recommend repairs that address the root cause and keep your vehicle in good condition, and your feedback helps us see how this situation affected your trust. If you'd like to talk more about your visit, please feel free to reach out to us directly. Your feedback is valuable to us. Sincerely, The Sullivan Cadillac Team

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