xxxx NO would i recommend this place to anyone...not even the devil himself....my family and i are on a road trip traveling from Chicago to Las Vegas trying to get home and our radiator hose started leaking. We searched on the internet for Ford dealerships and the closest one was yours.... We got there first thing in the morning, had to wait because the service department was not open yet, as soon as they opened we went in, asked the service manager if they could take a quick look at the problem, he said there was only 1 mechanic and they were too busy and we would have to wait till Monday and turned us away and told us to try another dealership or auto repair shop (all of which are closed on Saturdays) even though we have a Ford truck (which everyone in my family owns one and has had since we were able to start driving!) We have never been treated so poorly in our lives by a Ford dealership... So long story short we went to the Chrysler Jeep Dodge dealership down the road, they weren't open yet but they invited us in even with our dog, offered us food, coffee and to even drive us somewhere while we wait till the mechanic got in to take a look at the problem......now that's QUALITY service, unlike u you guys, thank you have a nice day :) 1/26/13 at 9:15am

Was this review helpful to you?    Yes | No Thank you

Clint worked with me every step of the way through the repair (which took a couple of twists and turns). He was friendly, courteous, took the time to answer my questions, address my concerns, and worked with me to coordinate the logistics of my travel (back and forth to Leadville ~30 miles away).

The diagnosis of the problem was quick. During the vehicle inspection the Power Transmission Unit (PTU; which drives the back wheels in an all wheel drive Escape) was indentified as having failed. In addition there were other recommendations about service that should be performed; mostly flushing lubricants and fluids in many of the car's systems (transmission, differntial, brakes), because the lubricants showed evidence of being burnt. The service approved at that time was to replace the PTU. The replacement of fluids was initially declined.

I drove my car home and waited for the parts to come in. When the replacement PTU came in, Clint called and worked with me to make an early morning appointment so that the repair could be made in one day while I waited.

While the repair was in progress, other parts were found to be broken or of such concern that it was strongly recommended to install new rather than re-use an old part. I was shown all the broken parts and areas of concern. Also, the technician explained that the failure of the PTU was from the lubricant inside being burnt and showed me the evidence of that. Replacing the additional parts was approved. This resulted in my car needing to stay overnight. Clint arranged for my transportation back and forth to Leadville (at no cost to me).

After getting back home that afternoon and thinking about the burnt fluid that caused the PTU damage, I called Clint and asked if, by the end of the next day, all the fluids and lubricants showing indication of being burnt could be changed as initially recommended, in addition to the PTU being replaced. He said yes and got those items on the service list.

All the service was performed and I got the car back the next day.

I feel the service dept. was looking out for my best interest, and the best interest of the car.
I am very satisfied with the service I got from Clint and Summit Ford.

Was this review helpful to you?    Yes | No Thank you

I spent 4 hours waiting for an oil change on my vehicle. During the wait, I overheard the service personnel speaking badly and making fun of other customers. On a call to schedule an appointment today they were rude and hung up on me! This is the worst service department I have ever dealt with.

Was this review helpful to you?    Yes | No Thank you

BJ was extremely helpful! The dealership didn't have the exact vehicle I wanted but he found it with in a couple days. Great and easy experience, I would go back to Summit Ford for any car needs. Love my 2012 Focus!

Was this review helpful to you?    Yes | No Thank you

Dealing with JR was a very positive experience. There was no pressure. We were not planning to buy, but to our surprise, they had exactly the truck that fit our needs and wants. We felt the price was fair and JR did everything in his power to get us the best deal. JR was very knowledgeable and knew the product well. BJ was the "paperwork guy". He was also great to work with. We have and would recommend this dealership to our friends and family.

Was this review helpful to you?    Yes | No Thank you

I work for a company with many fleet vehciles and we take all our vehicles to Summit Ford, many of them are GMC/Chevy modles. The guys in the service department especially Troy and Clint(also JR in the past), have been fantastic.
Perfessional,kind and very helpful. Real "Gentelmen"! My personal vehicles are GMC modles and I still take it to Summit Ford for service, and there is a GMC dealer only one mile away. I think this speaks volumes for your staff. You are very lucky to have such dedicated employees. As a department head I struggle every day to find qualified staff. I would love to have staff members like Troy and clint on my team!

Best Regards,

Tabby LaFrsance
Satisfied Customer :>)

Was this review helpful to you?    Yes | No Thank you

I went in for an oil change, and I knew my thermostat was defective. Told them that gave them the code it was reading and disregarded anything I said. I had to call them 2 different times 4 hours after I dropped my car off to get somebody to tell me what was going on. They told me they already flushed the coolant without asking me first and said the thermostat was defective (oh really?) They then told me it took almost an hour to diagnosis this problem WHEN I ALREADY TOLD THEM WHAT WAS WRONG. They charged me almost 2 hours of work for the thermostat alone, and also quoted other repairs at higher prices then some other ford dealers quoted them at. I will never take my car back to them. The first time I went it took them 6 hours to put gas in my car and never called me. When I told them I would take my business elsewhere they didn't even care. Worst dealership experience I have ever had in my entire life.

Was this review helpful to you?    Yes | No Thank you

We bought our Ford Expedition from Formby, the predecessor to Summit Ford, and every experience with this location has been excellent. Every service problem (there have only been 3) has been solved the first time. The last time we had a problem it turned out to be a disconnected hose, which they connected for no charge. The most recent repair was more significant, but it too was resolved by the day promised. Clint was our service advisor, and he took care of everything, called to advise us of the progress, and offered to get us a rental car. A good experience. Recommended for sales and service.

Was this review helpful to you?    Yes | No Thank you

My car was in great condition before I got a routine oil change and I tried to drive back home to New York and my engine caught fire because there was no oil in it. I don't know if they couldn't screw something on right or put incorrect oil in it, but my car was destroyed from a simple oil change. I would NOT recommend them to anybody.

Was this review helpful to you?    Yes | No Thank you

TROY YOU SHOULD BE FIRED!!! You are the wrost person I have ever met and are the WROST person in customer service!!! We asked you to give us a written estiment 3 times and ALL YOU SAID" Here is a STICKY NOTE"!!! What the HELL!! We have spent almost $2,000.00 there fixing our Ford Escape and and everytime we walked in your store, there was NO HELLO, WELCOME or just a good experiance. YOU ARE A STAND OFFISH and ARROGANT!!! YOU S***!!! I know you have worked there for every and your boss ONLY SEE YOU, BUT AS A PAYING CUSTOMER YOU SHOULD AT LEAST SAY GOODMORNING OFFER COFFEE SOMETHING!!! I Will tell everyone that you su** and NOT to go the Summit Ford Silverthorne, Colo.... FIRE TROY!!!!!

Was this review helpful to you?    Yes | No Thank you