My Review Of Summit Ford:
Clint worked with me every step of the way through the repair (which took a couple of twists and turns). He was friendly, courteous, took the time to answer my questions, address my concerns, and worked with me to coordinate the logistics of my travel (back and forth to Leadville ~30 miles away).
The diagnosis of the problem was quick. During the vehicle inspection the Power Transmission Unit (PTU; which drives the back wheels in an all wheel drive Escape) was indentified as having failed. In addition there were other recommendations about service that should be performed; mostly flushing lubricants and fluids in many of the car's systems (transmission, differntial, brakes), because the lubricants showed evidence of being burnt. The service approved at that time was to replace the PTU. The replacement of fluids was initially declined.
I drove my car home and waited for the parts to come in. When the replacement PTU came in, Clint called and worked with me to make an early morning appointment so that the repair could be made in one day while I waited.
While the repair was in progress, other parts were found to be broken or of such concern that it was strongly recommended to install new rather than re-use an old part. I was shown all the broken parts and areas of concern. Also, the technician explained that the failure of the PTU was from the lubricant inside being burnt and showed me the evidence of that. Replacing the additional parts was approved. This resulted in my car needing to stay overnight. Clint arranged for my transportation back and forth to Leadville (at no cost to me).
After getting back home that afternoon and thinking about the burnt fluid that caused the PTU damage, I called Clint and asked if, by the end of the next day, all the fluids and lubricants showing indication of being burnt could be changed as initially recommended, in addition to the PTU being replaced. He said yes and got those items on the service list.
All the service was performed and I got the car back the next day.
I feel the service dept. was looking out for my best interest, and the best interest of the car.
I am very satisfied with the service I got from Clint and Summit Ford.
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