Sun Buick GMC - Service Center

The worse service I ever received. Had to be the worse experience with a dealership. I had a scheduled service that they would provide me with a loaner car. When I got there, the loa Had to be the worse experience with a dealership. I had a scheduled service that they would provide me with a loaner car. When I got there, the loaner car was not there and I had to wait for it. The Enterprise driver came about 15 min later with a Yukon! I drive a small Cascada. How do you give someone who drives a small car a Yukon!. Of course I told them I could not drive this and had to go with the Enterprise person back to their shop to get another car. They were trying their best to find one for me but we had to get in the car again and go to another Enterprise location. P.S. 1 hr later I finally got my loaner car which made me late to my other appt. I called the dealership to say that this experience was unacceptable. I got a call from the manager who said to me that it was not their fault that I did not like the car. And I should be THANKFUL that they gave me a $60K car to drive. I said I would of been happy with a $20K car that I could actually drive.When I got back that evening to return the loaner car and pick up my car. Nothing was said to me that they did have a part and could not finish the job. The next day I get a text from the manager in all CAPS saying that they didn’t order the part to finish the job because they assumed I did not want them to finish the job! What? The service was so lacking in every way! More

The owner who won't take ownership Patrick Cassino is among the worst owners/managers that I have ever encountered as a consumer. I contacted him after a second wasteful visit to his s Patrick Cassino is among the worst owners/managers that I have ever encountered as a consumer. I contacted him after a second wasteful visit to his service shop for a recall repair in July of 2018. My car was at his shop for two full business days, and when I picked it up, it was in the same condition that I dropped it off in. According to the service consultant, the part that they arranged to have overnighted did not come in. When I came back more than a week later to finally have the work completed, the part was still not there. When I spoke with Patrick on the phone, he made every attempt to divert the focus of conversation away from my complaint. I found it exhausting trying to convince this man that the service and courtesy at his shop was less than perfect. At the end of it all, the only remedy he offered included me taking my car to another dealer, even though I bought it from Sun. I did, by the way. A GM dealership less than 8 miles from Sun had the part in stock and completed the repair in about 2 hours. When retail/business transactions go awry, consumers expect that there is a supervisor they could defer to who will listen with an open mind and offer an amicable solution. That is not Patrick Cassino. In his mind his shop is never wrong, his team is never at fault, and any problem that you have at or with Sun Buick GMC is just that - your problem. You don't have to take my word for it though. If you read how he replies to any online review that is unfavorable, you'll find a pattern of narcissistic responses that deflect responsibility from his dealership and his team. He is the owner who won't take ownership. More

Successful hitch installment Having leased a new Terain, we needed to add a boat hitch after market. In the past, we had it done at u-haul but because of the new model and electr Having leased a new Terain, we needed to add a boat hitch after market. In the past, we had it done at u-haul but because of the new model and electrical system, we had it done at SUN. Although it took longer than planned, I have the confidence it was done correctly. And they found the noise that was coming from my window! Yay! And as always, Nick stopped by to see if all was well! More

SERVICE The staff is friendly and knowledgeable. I rarely have to wait to be checked in. They answer all my questions and explain in detail each issue. Thei The staff is friendly and knowledgeable. I rarely have to wait to be checked in. They answer all my questions and explain in detail each issue. Their waiting area is comfortable and has many amenities. More

Very good sales people very good service people. For more than 5 years I have had excellent help in sales and in service, you take good care of your customers.I will recommend your dealership to my f For more than 5 years I have had excellent help in sales and in service, you take good care of your customers.I will recommend your dealership to my friends. More

Oil change I had a 7:30 am appointment for a oil change. They checked me in at 7:30 and was done by 8:20. Great service. I had a 7:30 am appointment for a oil change. They checked me in at 7:30 and was done by 8:20. Great service. More

Amazing, great teamwork, very helpful I had an unfortunate incident where a piece of the plastic moulding came off the car. I was unsure what to do and contacted Victor Moronta who within I had an unfortunate incident where a piece of the plastic moulding came off the car. I was unsure what to do and contacted Victor Moronta who within 24 hrs had me set up to speak to someone in service. Once i arrived i met with Lisa D who made it the easiest expereince ever. She was extremely welcome and walked me through the procedure. It was the easiest experience i have ever had getting service. I want to thank Victor, Lisa D and the entire GMC team for their help and assistance. This is why i left the old car dealer i was with and bought 2 new GMC cars. More

Best service I've been dealing with Sun Buick GMC for years and I'm always completely satisfied whether it's a service appointment or getting a new vehicle. I've been dealing with Sun Buick GMC for years and I'm always completely satisfied whether it's a service appointment or getting a new vehicle. More

Excellent We walked in to get a battery for my key and then decided to just ask a question. Rocky was so helpful and honest. Even when I didn't understand somet We walked in to get a battery for my key and then decided to just ask a question. Rocky was so helpful and honest. Even when I didn't understand something between the 2 different makes of a cars, Rocky just took his time to explain everything. He always had a smile and listen to what I needed. Without any pressure we decided to purchase the Terrain. All the sales personnel were so friendly. They treated us like family and couldn't help us enough. This will be our 3 purchase from GMC and it was a pleasure. More

Great buying experience The staff at Sun could not have been more knowledgeable or friendly. They went out of their way to make this a great buying experience. I normally ha The staff at Sun could not have been more knowledgeable or friendly. They went out of their way to make this a great buying experience. I normally hate buying cars, the team at Sun made this great- they even gave my wife a gift. Top shelf from start to finish. More