We live in Daytona Beach and we called Sunstate inquiring about a 2015 Ford Edge. We told The person that answered the phone..his name is Ross.. we wanted a certain Edge that was on the lot and what we could afford for monthly payments. After talking to someone else, I assume his sales manager, He assured me we could work out a deal for the monthly payment we discussed, or close to it. He based this assurance on receiving rebates and a low interest rate loan at 1.9%. I made more than one call to him making sure our numbers would work. Each time he said there should not be a problem. Well there probably wouldn't have been a problem if we could have received the low interest rate and rebates Ross assured we would get. After driving from Daytona to their place fighting crappy I-4 traffic, we arrived. We asked for Ross and we were given a salesman named Maurice instead. We were told Ross just answers the phone. Maurice told us the numbers Ross gave us would not work. Ross told us we would receive rebates and 1.9% interest rate. Maurice said he was the middle man and was not involved in the numbers we worked out. He threw us a $1000 bone to entice us but at that point I was pretty pissed. They wasted our whole afternoon by lying to us just to get us there. If Ross or their sales manager would have been been honest from the beginning, we would have purchased the car today. We talked to another dealership later today and we were told if that would have happened there, it would have been grounds for dismissal. Either Ross is ignorant about the dealership incentives, or maybe it's store policy to get the customer in the dealership where they hope we will just fall in love with the vehicle and pay their price.
Recommendation: Stay far away from Sunstate Ford!!!
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