Sunland Park Chrysler Dodge Jeep RAM - Service Center

Cannot Trust Service Department I bought a 2013 Jeep Wrangler Limited in February 2013. With it I purchased the 3 year GAS AND GO plan with the Synthetic Oil changes for $750. The fi I bought a 2013 Jeep Wrangler Limited in February 2013. With it I purchased the 3 year GAS AND GO plan with the Synthetic Oil changes for $750. The first two times I had my vehicle serviced, they put in regular oil instead of synthetic. Two other times, they did not wash the car after the oil change, which they are supposed to do. I also got three details with the GAS AND GO plan. When I went to pick up my jeep this past Saturday, the jeep was supposed to be detailed. Instead, the exterior detail wash was no better than taking it through a regular car wash. When I told the Asst Service Manager about it and he agreed, he stated, "thats pretty much the detail you get with the service agreement." I asked him to speak to the Service Manager and get back to me. That was three days ago. I have not heard back. I have other complaints about their service, but I think you get my drift. Even though I paid $750 for this service plan and still have a year left, I am walking away from it rather than leave my jeep in their care. I cannot trust them with any of their services. I really have to wonder if they are even putting synthetic oil in it. These guys are a big disappointment. I am not even going to waste my time calling them back. It would do no good. More

Rob Knight was very friendly and helpful. They show interest in helping costumers they have amazing costumer service. I will absolutely go back for other sevice. interest in helping costumers they have amazing costumer service. I will absolutely go back for other sevice. More

I took in my Dodge Nitro for to be serviced. This visit was no different then any prior and was fully statisfied with the experience. I have ALWAYS had great service. Javier Herrera and Alvaro Lechuga ar was no different then any prior and was fully statisfied with the experience. I have ALWAYS had great service. Javier Herrera and Alvaro Lechuga are friendly, knowledgeable and attentive to any question. They both take the time to explain and advise if any additional services are required. It is great to have a peace of mind when dropping off my vehicle that it will be in serviced accurately and in a timely manner at ALL times. More

I recently got into an accident on my ranch and went to Mack Massey last week debating whether to buy a new grill and bumper for my ram 2500. A very kind gentleman by the name of Angel Rossell assisted me Mack Massey last week debating whether to buy a new grill and bumper for my ram 2500. A very kind gentleman by the name of Angel Rossell assisted me that day. He had such superior customer service skills. Usually I dread going to dealerships, but Angel made my experience very pleasant. He even went out of his way to set up my service appointment to get my new parts installed on my truck. I most definitely will be recommending this dealership to my friends and family and letting them know to see Angel Rossell More

The service/accessories manager and her installation technician were very attentive. This is my second visit to the accessories department and both times I was treated professionally and quickly. I than technician were very attentive. This is my second visit to the accessories department and both times I was treated professionally and quickly. I thank them both for their expert asistance with my mirror relocation project! More

I was there a couple of days ago to see if they could tell me what was going on with my truck. The agent, Angel Rosell, was very friendly and helpful. The way he talked to me made me feel like we had bee tell me what was going on with my truck. The agent, Angel Rosell, was very friendly and helpful. The way he talked to me made me feel like we had been friends all our lives and made the experience pleasant. Whenever I have to go to a dealership I always feel I will have to pay with my left arm but the agent gave me a good price. I would defiantly go to Mack Massey again to get my truck fixed. More

I have been taking my cars to Mack Massey service department for the past 3.5 years. Their service is consistent and always done right the first time. Customer service is obviously a priority, as dem department for the past 3.5 years. Their service is consistent and always done right the first time. Customer service is obviously a priority, as demonstrated by Mr. Armando Lechuga. Mr. Lechuga is the reason I return to Mack Massey and why I spread the word to friends and colleagues about the GREAT Service I have received. Dr. Elias Provencio-Vasquez More

I was very impressed how a service department would be willing to take care of a drive up customer on a Friday afternoon. The mechanics were already shuting down for the weekend, but Armando immediately h willing to take care of a drive up customer on a Friday afternoon. The mechanics were already shuting down for the weekend, but Armando immediately had two of the mechanics jump on my truck and it was completed and washed in less than 45 minutes. Even better the bill was cheaper than Pep Boys and Firestone. Nice surprise from the service department. I had a great experience and have been and will continue to recommend Mack Massey's Service Department. More

I almost filed a claim under the lemon laws on my Ram 2500, but your dealership came through when no other one could. I travel a lot and every month or so the check engine would come on always for the O 2500, but your dealership came through when no other one could. I travel a lot and every month or so the check engine would come on always for the O2 sensor. I'd been to dealerships from Ohio to California, Wisconsin to Georgia and of course Texas. Only Mack Massey, with the very helpful Armando Lechuga, solved the problem and now I am a very happy camper. I should also say when ever my truck requires any service I take it to Mack Massey knowing the job will be done properly. Kudos to Armando, a real friendly guy who does what he says. Thank you. More

I went to Mr. Lechuga as the service manager of team. I had been experiencing a very annoying vibration in my Dodge Ram Laramie pickup truck and others had been unable to find and correct the problem. Mr. had been experiencing a very annoying vibration in my Dodge Ram Laramie pickup truck and others had been unable to find and correct the problem. Mr. Lechuga worked with me, listened carefully to what I was saying and worked efficiently to correct the problem. It turned out that the problem was fairly uncommon and it took a good service manager to locate it. He is very knowledgeable, friendly, and he kept me informed of each step in the process. The work was outstanding and I am extremely satisfied. It was a pleasant experience to do business with Mr. Lechuga and his team of technicians. More