Sunny King Honda

Wonderful experience I could not have asked for an easier experience buying a car. From the test drive to the signing of the papers, it was the quickest and easiest proces I could not have asked for an easier experience buying a car. From the test drive to the signing of the papers, it was the quickest and easiest process. I was treated with the utmost respect by everyone involved and that is important as a single woman buying a car. I feel that I was given a very good deal and could not have found it anywhere else. More

Staff is extremely friendly and professional.. I had an appointment to have my new accord serviced at 8:15 in the morning I arrived at 8:00 they told me to go ahead and pull in... they began the se I had an appointment to have my new accord serviced at 8:15 in the morning I arrived at 8:00 they told me to go ahead and pull in... they began the service immediately.. while I waited they offered me coffee and snacks.. they continued to check on me for the 30 minutes I was there and even sat down and talked with me about sports.. More

Excellent experience I just bought a new 2018 Honda Accord EX-L 1.5T from Sunny King Honda. I could not have asked for a better experience with the dealership. They were f I just bought a new 2018 Honda Accord EX-L 1.5T from Sunny King Honda. I could not have asked for a better experience with the dealership. They were friendly, helpful, not pushy, and gave me a fantastic deal on the car. The salesman I worked with, Chris Martin, deserves the highest marks. He was very helpful going through all of the features that came with the car. Also, Nathan Jordan, the general sales manager, further deserves the highest marks. More

Excellent service as usual. I have had my vehicle serviced at Sunny King since I purchased this one. Every visit has been a pleasure. The service staff is knowledgeable and very I have had my vehicle serviced at Sunny King since I purchased this one. Every visit has been a pleasure. The service staff is knowledgeable and very cordial. Their eagerness to address any issue with your vehicle is beyond reproach. I will continue to use this dealer for service as long as I own this vehicle if at all possible. More

Excellent! Very professional, clean environment. The dealer was very friendly and knowledgeable. This dealership is the best dealership to do business with. I hi Very professional, clean environment. The dealer was very friendly and knowledgeable. This dealership is the best dealership to do business with. I highly recommend this dealership. More

Dead battery Service department replaced my battery. Ther also noticed loose shifter knob and corrected that problem as well. Excellent service, friendly associat Service department replaced my battery. Ther also noticed loose shifter knob and corrected that problem as well. Excellent service, friendly associates, timely repairs.and they honored my warranty More

Great Service! I always receive courteous and timely service from the staff at Sunny King Honda. They are always able to work me in and get me in and out quickly! I always receive courteous and timely service from the staff at Sunny King Honda. They are always able to work me in and get me in and out quickly! More

Bodyvwork Went there for bodyvwork bc on list of body shops for State Farm. SK Honda gave me an estimate rather than direct me to body shop. He said I had to pa Went there for bodyvwork bc on list of body shops for State Farm. SK Honda gave me an estimate rather than direct me to body shop. He said I had to pay out of pocket then get insurance reimbursement Good thing I asked questions as his estimate was 3 times more than the bodyvsgops agreement with State Farm. I would not have gotten reimbursed by my insurance coverage. Very bad. More

Nothing stellar. In it just to make a sale. The experience we had with this dealership was just what we imagined an experience would be like...tug of war. I was so hoping that we would treated l The experience we had with this dealership was just what we imagined an experience would be like...tug of war. I was so hoping that we would treated like gold and made to feel extra special. Don't get me wrong, everyone was nice and courteous, but that is what other dealerships do too. I was looking for an above average experience. For example, although we did not buy from Serra Honda in Birmingham someone from their customer experience team called to make sure a sales person contacted us and to see if there was anything else they could do to help us make a decision. We also received emails from them detailing the quality of their customer service after the sale. I have no idea what my after sale experience is going to be like with Sunny King. It would have been nice to have been introduced to the Service department and to be given a tour of the dealership to meet other team members. Altough Chad was a good salesperson, he did not everything about all of the features of the Odessey. He was knowledgeable, but not an expert. We struggled to figure out how connect the headphones to the Rear Entertainment System. We had to go buy a screwdriver, unscrew the cover palte, and then inset the batteries into the headphones. This is not a simple task for a grandmother of three to figure out at 7pm at night on the road. It would have been nice if the dealership would have set this up for us. We were given a set of jumper cables, but once again someone could have showed her how to use them. My point is this, the dealership experience at Sunny King was average. Let me give you another comparison. When I go to Superior Hyundai to have my Elantra serviced, I am made to feel welcomed and extra special. They review the history of my car and share with me how to extend the life of my vehicle. I trust them. My experience with Sunny King so far is again....average. We spent $50,000 on a new car, but have not received a handwritten thank card from the sales team. Has anyone chosen to call and personally see how we are enjoying our new vehicle? It is little things like this that make a great dealership. We hated parking in front of the dealership, because someone would always come out like a vulture and wait for us to get out of the car. You got our money, but you haven't earned our loyalty. Fortunately you have time on your side and all that remains now is the Service experience. To be honest, I wished we had considered going to Birmingham to purchase a car, because we have received more information about servicing and maintaining our vehicle from Serra than we have from Sunny King, our local dealer. The one outstanding person we interacted with was Austin. After our purchase we came back two days later needing assistance about using the audio system. He was very courteous and took the time out to explain how the system worked. Thank you Austin. More

Easy and professional From the moment I arrived, I had excellent help and it was a completely different experience from other dealerships I have been to. Even though it was From the moment I arrived, I had excellent help and it was a completely different experience from other dealerships I have been to. Even though it was close to closing I still got the best help and a great deal. More