Sunset Cadillac of Sarasota

A Great Service Experience - Nick Arkotte I wanted to recognize Nick Arkoette for his excellent service in assisting me in purchasing a Pre-Certified 2016 CT6 on November 15th. I have been I wanted to recognize Nick Arkoette for his excellent service in assisting me in purchasing a Pre-Certified 2016 CT6 on November 15th. I have been searching for a Cadillac since July and when I spoke with Nick initially, he was polite and professional and invited me to visit. I shared that I travel for business and that the price of the car was still above my initial budget. As the days went by, Nick reached out to share that the price had changed and we negotiated the value of my trade in, a 2005 Nissan Altima with 170,000 miles that was bought new but has passed from son to daughter over the years. Nick was quick to respond to my questions and although plans changed as to my initial visit to Sarasota, he remained professional and personable. The day I purchased the car was the first day I saw it. Nick had it prepped and ready for me to take for the afternoon to see if I wanted to proceed. The car and the service received by Nick were right and the sale was closed. I work as a Relationship Manager with Financial Institution Leadership and Financial Advisors up and down the East Coast and appreciate a great service experience and the opportunity to build a relationship. Nick exemplifies what that means. In fact, he has reached out to me by phone and letter to congratulate me (My first Cadillac) and inquire if I am satisfied with his service and the car. That in itself, shows me the care Nick takes in making the experience before, during and after the fact memorable. Thank you for your partnership. Paul P. Martin Dunedin, Florida More

The Ultimate Customer Service I would like to thank Sunset Cadillac Sarasota sales and leasing consultant, Doug Hillman, and business manager, Samantha Hardy, for their profes I would like to thank Sunset Cadillac Sarasota sales and leasing consultant, Doug Hillman, and business manager, Samantha Hardy, for their professionalism and enthusiasm. Compared to my other car buying experiences, the representatives at Cadillac had my best interests in mind. My purchasing experience went without any flaws and the customer service was excellent. They made my wife and I feel comfortable and well attended to. I purchased my previous Cadillac XTS Platinum 3 ½ years ago from this same dealership. I thought I had my ultimate dream car until I purchased the 2016 CT6 Platinum Twin Turbo model. This car has surpassed all expectations. The comfort, interior design, performance, reliability, and value for the money all get 5 stars. To receive a back massage while driving is amazing. This one of many amenities made me want to own this vehicle right away. Cadillac made the ultimate man cave on wheels away from home. Over any other competitor in its class, I highly recommend the consideration of purchasing this stylistic luxury vehicle from Doug Hillman and Samantha Hardy at Sunset Cadillac Sarasota. More

Great experience One of my smothest car buy ever, will recommend sunset cadillac and his wonderfull staff. Mr marshall guided us through the process always with a gra One of my smothest car buy ever, will recommend sunset cadillac and his wonderfull staff. Mr marshall guided us through the process always with a grat smile Thank you!!! More

Great Experience! A big thank you to Heather for all she did to get us in the Escalade we wanted! From start to finish we felt like valued clients and she made the buyi A big thank you to Heather for all she did to get us in the Escalade we wanted! From start to finish we felt like valued clients and she made the buying process enjoyable. More

Very Pleased With Sales and Service for Many Years As the owner of five Cadillacs over the years both here and in Illinois, I have seen the evolution of customer service go from poor in the Chicago are As the owner of five Cadillacs over the years both here and in Illinois, I have seen the evolution of customer service go from poor in the Chicago area to excellent here at Sunset (Coast). I have worked with Greg Peters in Service for almost 15 years, and this is one of the reasons I chose a Cadillac again. Working with Mary Philippsen is an absolute pleasure -- no pressure just what are your wants and needs. She is a true professional both knowledgeable and personable. I look forward to more very good years with Sunset. More

Very professional. It was nice to deal with salesman that are professional and not salesman that tries to get you to purchase a vehicle whether you like it or not. I fee It was nice to deal with salesman that are professional and not salesman that tries to get you to purchase a vehicle whether you like it or not. I feel like I was treated fairly and would highly recommend them. More

Best car buying experience ever This is the fourth Cadillac we have purchased from Sunset Cadillac of Sarasota. The professionalism exhibited by everyone we dealt with (especially o This is the fourth Cadillac we have purchased from Sunset Cadillac of Sarasota. The professionalism exhibited by everyone we dealt with (especially our salesman Jared Brantley) was above and beyond reproach. Everyone bent over backward to get us the best deal possible. Like I said in my review title in all my years of buying cars, it was "my best car buying experience ever." More

Good service Doug did a great job finding me the car I was looking for with the right options would recamend him to anyone looking for a good car Doug did a great job finding me the car I was looking for with the right options would recamend him to anyone looking for a good car More

Enjoy working with Mary Philippsen This is our 4th Cadillac we have bought/leased from Mary. Mary's professionalism and customer service always goes the extra mile in working the deal! This is our 4th Cadillac we have bought/leased from Mary. Mary's professionalism and customer service always goes the extra mile in working the deal! More

Internet Manager Relation Marshall responded positively to concerns without an argument and professionally made sure that the maintenance items were completed at a high level. Marshall responded positively to concerns without an argument and professionally made sure that the maintenance items were completed at a high level. Jackie enjoyed the no hassle closing with Josh and Marshall and lunch at St. Armands Circle on two Fridays. Finally when leaving the battery was low from static use during the maintenance and Marshall told the shop to replace it so we would not have a problem. Service after the sell shows integrity. More