Sunset Ford - Service Center

They are very slow at getting you in for service. I brought up an issue that is a warranty issue and was told to bring it back in two weeks. They said they need it for a week to diagnose the issue an I brought up an issue that is a warranty issue and was told to bring it back in two weeks. They said they need it for a week to diagnose the issue and that's not fixing it. I have religiously maintained my vehicle and feel like to them it's no big deal. For the price I paid it is a big deal. More

Disappointed at how long the car was in the shop for frozen door locks. Other than that, all was good. frozen door locks. Other than that, all was good. More

Was in and out in a reasonable amount of time for my oil change and tire rotation change and tire rotation More

Service visit went well. Chelsea was nice and professional. There should not be a minimum word requirement. Chelsea was nice and professional. There should not be a minimum word requirement. More

It was fine. Quit bothering me. It makes me want to take my business elsewhere. Quit bothering me. It makes me want to take my business elsewhere. More

My service writer goes the extra mile to take care of us. I am pleased with service. I am pleased with service. More

I bought my vehicle there & have had all service work done there. If I wasn't pleased I would not repeatedly come back. done there. If I wasn't pleased I would not repeatedly come back. More

The five star rating that I gave you was for your mobile service unit. The gentleman came to my house to repair. My truck were very polite. Have a great personality and knew exactly what to do within an hou service unit. The gentleman came to my house to repair. My truck were very polite. Have a great personality and knew exactly what to do within an hour. They had the work completely done. I give this rating to the mobile service because I’ve been trying to get into your service department for a year. I received a safety call notice at the end of 2022. I got a hold of your service department to make an appointment and the parts for the repair were not in. I was told they would call when they came in which never happened. In July 2023 I called to find out about the parts and they said that they had them in stock. So I made another appointment which they said had to be in January 4 of 2024 or I could take the vehicle someplace else and have the work done. I waited to January 4 and brought my vehicle in. I left it with your service department to have it worked on eight hours later I was told that they couldn’t get to it. I would have to leave it overnight to have the work done. I came in to find out what the problem was , it seems that your service writer decided to put other people in front of me and I had to wait which was not satisfactory. I feel that the way you run your service department needs to be corrected the mobile service unit that was sent out to my house after I complain about your service department Did an excellent job. I am more than happy with your mobile service unit not I repeat not your service department. Again the rating I give you is for your mobile service unit not your service department. Thank you. More

Morgan was very nice and polite but I had a question about my 2017 Ford escape and she has not gotten back to me. about my 2017 Ford escape and she has not gotten back to me. More

Everything was great great great great great great great great great great great great great. great great great great great great. More