Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suntrup Ford Westport
St Louis, MO
256 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 256 reviews
July 06, 2012
We stopped in to look at the new 2013 Ford Explorer. The entire experience was top notch from start to finish. Starting with the actually vehicle, the Ford is fantastic. We never thought we'd ever buy a F entire experience was top notch from start to finish. Starting with the actually vehicle, the Ford is fantastic. We never thought we'd ever buy a Ford. Next the dealership, very pleasant experience. There was no pressure - period. And that alone was nice. We worked with Cindy Wilson and Michael Jackson (awesome name by the way :), and they were both fantastic thoughout the entire purchasing process. Thank you for such a great car buying experience. When we need our next car we'll definitly be coming back to Suntrup. More
by mtvmo13
Helpful June 29, 2012
I had a superb new car shopping experience at Suntrup Westport recently. This is the second new Focus I've purchased from this dealership. I ordered a 2007 at the end of '06 and was quite happy with it u Westport recently. This is the second new Focus I've purchased from this dealership. I ordered a 2007 at the end of '06 and was quite happy with it until this Spring when it was heavily hail damaged and I was faced with an estimated nine-day repair. I figured that I would instead invest the insurance and vehicle in a new Focus and start the good experience all over again. So I went back to Suntrup with exactly what I wanted already in mind... and knowing that the end of model year production might be scarce to order what I pictured. Cindy was both cordial and friendly, and determined to find what I wanted as we laid out my options. Dave Evans worked very hard in his search for me and Cindy kept my name project in the forefront until one was found. I was impressed with their efforts and result. Michael Jackson handled my accounting seamlessly and made financing an event with no anxiety. I commend these folks and the dealership that I'll most likely come back to for my next new one. Thanks More
by staggerlee
Employees Worked With
David Evans, Michael Jackson
June 26, 2012
I recommend Suntrup, they are a pleasure to work with. The people are friendly and if there is any concern no matter how small, they take it seriously and try to resolve it. I found this out after the sa The people are friendly and if there is any concern no matter how small, they take it seriously and try to resolve it. I found this out after the sale when I had a little trouble reaching Michael/Cindy, they immediately responded and answered my questions. Thank you Michael & Cindy and to the other coworkers at Suntrup Ford!! I will return if/when the time comes to purchase another vehicle! More
by SJW0709
Employees Worked With
Michael Jackson
April 02, 2012
I would recommend this dealership because I found Richard Chasnoff, Tony Skalnican and Michael Jackson (not the performer!!) to be professional, knowledgable and able to answer any questions I had about my p Chasnoff, Tony Skalnican and Michael Jackson (not the performer!!) to be professional, knowledgable and able to answer any questions I had about my purchase of the Ford F-150. More
by 2nd ford f150
Employees Worked With
Richard Chasnoff, Michael Jackson
March 13, 2012
Tony made everything so easy. I'm one that doesn't like to go looking for cars, but all the help that Tony provided changed my opinion of going to buy cars. His knowledge and care of my needs made my expe to go looking for cars, but all the help that Tony provided changed my opinion of going to buy cars. His knowledge and care of my needs made my experience very pleasurable. I would refer friends and family to visit Tony and the rest of the sales team at Suntrup Ford Westport. I love my new Ford Focus. Thanks Tony for all your help. More
by vnorth
Employees Worked With
Tony Skalnican
March 10, 2012
The dealership was a friendly, clean atmosphere. There were no pushy or overbearing salesman. We had a good feeling walking out not feeling like we had gotten taken. were no pushy or overbearing salesman. We had a good feeling walking out not feeling like we had gotten taken. More
by johnsandrawesthoff
Employees Worked With
Tony S. & Michael Jackson, Michael Jackson
March 05, 2012
After being called,repeatedly, to come in and speak with a "manager" regarding trading in our '09 Flex, we set an appointment. We arrived at the scheduled time - 9 a.m. - and no one seemed to have any know a "manager" regarding trading in our '09 Flex, we set an appointment. We arrived at the scheduled time - 9 a.m. - and no one seemed to have any knowledge about what was going on. Bad start. Richard "greeted" us, and after hearing our reason, assured us he was "your man for the sale." We browsed a while, and finally agreed to look at a Taurus, but requested one with the eco boost system. Richard was going to "bring a couple up for you" but he didn't. Instead, we walked out to the lot, looked at a few of the vehicles. We pointed out that none of them had the eco boost. Richard told us he had not found one, yet. We drove one, anyhow. Nice ride. Returned from the test drive. Richard wanted to have the numbers worked up on our Flex. We had already expressed that we were not interested in trading in the Flex, but he kept pushing. We asked for a few moments, at which he suggested a crew cab truck. We again told him we were not trading the Flex, and my husband walked away. Richard and I exchanged a few words, and I joined my husband. We found a used Taurus, which had a large sign stating "$22,990" on it. Tires were bad on the back. We asked to drive it anyhow. The engine "pulled and hesitated" when we accelerated, and Richard's explanation: It is cold. When we returned, we made an offer of $19,000, said we would be willing to go to $20,000, and wanted new tires on the back. Richard took to offer to the business manager, and returned a while later with a counter offer of $22,696. Suddenly, the "price" had gone up to $25,990, lowered to the stated number on the car, added the administrative fee, did not mention the tires, and gave us the offer. We explained that we were insulted at the offer, and did not appreciate the "switch" in prices, to which Richard explained that "that is a $34,000 car!". My husband pointed to the brand-new Taurus on the showroom floor, and said, "No, THAT is a $34,000 car - that one out THERE is a $22,000 car! We have had enough. Have a good day. You just lost a sale." We left, went to lunch, and found an ad for Bommarito Ford. The ad listed a '12 Taurus for $21,777....and I paid $22,000+/- for it, and drove it home, later that afternoon. We were ASKED to come to the dealership. We were SUPPOSED to have met with a sales MANAGER, not a SALESMAN. NO ONE KNEW ANYTHING ABOUT IT, IN SPITE OF REPEATED, INSISTENT CALLS BEGGING US TO COME IN. What is up with that????????? No, we will NOT purchase any future Fords from Suntrup. I am willing to drive the extra 15 minutes to Bommarito. Debbie Taylor More
by genosgal1
Employees Worked With
Richard (never gave us a last name)
March 05, 2012
Tony was very helpful from the first email to the signing of the paperwork. He was very friendly and quick to ge the loan worked out for the car I wanted. Michael Jackson was great he went through all of the of the paperwork. He was very friendly and quick to ge the loan worked out for the car I wanted. Michael Jackson was great he went through all of the paperwork for the financing and made it a quick process. I will always recommend this Suntrup and will plan on returning for my next car purchase. More
by bclubb84
Employees Worked With
2, Michael Jackson
March 04, 2012
Suntrup Ford West Port, Great buying experience! Direct Suntrup Ford West Port, Great buying experience! Direct communication with the owner Jean Suntrup, who demonstrated utmost concern for customer satis Suntrup Ford West Port, Great buying experience! Direct communication with the owner Jean Suntrup, who demonstrated utmost concern for customer satisfaction expidited delivery of the exact SUV I was looking for in a timely fashion - 2012 Explorer Limited, and David Evans consumated the transaction. Very fare with no hasles, having two SUV's to trade-in with a great deal. It's been a great SUV and has all the high tech gadgets and rides like a luxury car. Thanks for all your help as you have gained my cofidence to refer all my friends to your dealership when wanting to buy a car. Gordon Knight More
by gkexp
Employees Worked With
Jean Suntrup - owner and David Evans sales, David Evans
February 29, 2012
My salesperson was very good to work with. He wasn't pushy at all. I presented to him the price I would pay for the car I was interested in and he went to Jeanie Suntrup for approval. He got the thumbs pushy at all. I presented to him the price I would pay for the car I was interested in and he went to Jeanie Suntrup for approval. He got the thumbs up. I had to squabble on what I should receive for my trade-in but we agreed I would get what KBB said it was worth. That should be a regular practice in my eyes. That's why I rated overall experience a 4. The finance manager was top notch also, found me a great interest rate via on-line. One thing I would like to mention for the Suntrup website. Have available on your site the window sticker on each new car on your lot. Other dealers do that and that is very helpful. One click of the mouse shows you exactly what options (if any) is on the car/truck. I haven't utilized the service dept. because it's hard to schedule anything do to my work schedule. More
by MIKEFORD
Employees Worked With
Dave Evans, David Evans
