Suntrup Kia South

Scott and Tony are just really great to work with. Went in to help my son and daughter in law buy a used Sorento. I had been working with Scott and Tony for months trying to find exactly the right car with in to help my son and daughter in law buy a used Sorento. I had been working with Scott and Tony for months trying to find exactly the right car with the exact options. Told them what we were looking for and we let them do the rest. It took a while to find it but a 2012 finally came in on a trade. They will not call you and try to sell you something you do not want. My son and I knew the price range of what he could spend and after a little back and forth they met our expectations. Didn't take long to get the deal done as Tony is very direct with you which I appreciate - we both had our points to be made and we both listened to each other respectfully. My wife and I bought a new 2009 Optima and had the same pleasant experience with this team of gentlemen. More

Awesome experience! Really wasn't planning on buying a car, but got a great deal with great service. Would recommend this dealership to anyone! Thanks! a car, but got a great deal with great service. Would recommend this dealership to anyone! Thanks! More

I went online in search of a van for my family. My youngest daughter had just given birth to my first grandson and I had three other children besides my daughter and her new baby, as well as myself, t youngest daughter had just given birth to my first grandson and I had three other children besides my daughter and her new baby, as well as myself, that I had to have adequate transportation for...I went to the Kia website, because I have a 1995 Kia Sportage, 4x4, that I purchased used and I just loved driving it... So, I thought I might be able to find a used Kia van that would take care of the transportation issues concerning my family...Scott Seifried, with Suntrup Kia in South St. Louis County, answered my email...I told him what I was looking for and the amount of money I had to put down on a newer vehicle because I am on Social Security Disability... Scott continued to stay in close contact with me via my email address and my home telephone number...I expected it to take a few days or even thought that I possibly might not receive any additional response from Scott at all because of the amount of money I had to spend... My credit was in shambles due to the loss of my job and my home in 2008 to foreclosure...I really didn't think anyone was truly interested in attempting to help me find a newer and more reliable vehicle...But, within a couple of hours, Scott called me on the telephone and told me that he had a van but it wasn't a Kia if I would be interested in coming out to the dealership to take a look at it...When I arrived, Scott already had the van in the mechanic's bay getting cleaned up...He said that he and his finance team were working hard to find financing for me and that they should know something very shortly... Scott stayed with me and began all of the paperwork and explained the warranty on the vehicle that he had found for me...It was a 2008 Dodge Grand Caravan with 60K miles on it... In less than two hours, Scott had all of my paperwork complete, the financing came through and they pulled the van to the front of the dealership doors and he walked me out to take a look at it...It was beautiful!!! And Scott was able to keep it in the monthly price payment range that I had asked him for...I have never had a dealership take such great care of me ever before in my life...I was treated very kindly and courteously and the fact that my credit was bad didn't seem to damper Scott's ability to diligently work at finding a vehicle to fit my needs... I think someone in the Kia Corporation should give Scott a commendation on his excellent salesmanship and customer service skills...And also to Suntrup South County Kia, for allowing a divorced, single parent to be able to feel as important to their sales staff as someone who had excellent credit and could have purchased anything they wanted to off of the sales room floor... I have a newer vehicle, a lifetime warranty on it and I walked out of their dealership feeling like a millionaire!!! Thank you, Scott Seifried for meeting and surpassing the needs of my family!!! I have referred my family and friends to Scott and Suntrup South County Kia and will return again when my sons are old enough to purchase their own first vehicles after high school... And that's my story... The purchase took place on September 17, 2012... More

My salesperson Brian Whitlock made it a great experience. I have been back to the dealership twice, once for body work and window tinting and today to have a pinstripe fixed. He takes ownership in making s I have been back to the dealership twice, once for body work and window tinting and today to have a pinstripe fixed. He takes ownership in making sure the job is done right. He also made buying the car enjoyable. I love my Optima! More

My experience purchasing my 2013 KIA Sorento could not have been any better, the salesman (Tony Haman) & manager were very knowledgeable and helpful, they even helped me set up my phone. I've purchased ma have been any better, the salesman (Tony Haman) & manager were very knowledgeable and helpful, they even helped me set up my phone. I've purchased many cars previously and usually the day you drive the car off the lot is the time you most enjoy your new car, that's not the case this time, I actually like my vehicle more & more as I get to know it and drive it. Thank you for making this a great experience, I wasn't looking forward to dealing with salesmen and dealerships, however this really was different. More

My husband and I just purchased a new Kia Sorento. The salesman who assisted us was Dave Chadwick. I appreciated the fact that he was informative without being pushy. We took a few days to finally make salesman who assisted us was Dave Chadwick. I appreciated the fact that he was informative without being pushy. We took a few days to finally make our decision about which vehicle we were going to buy. Dave was friendly and professional and worked with us over the details, and I feel like we got a very fair deal. Tim Nothum worked with us on the financing and was very nice also. I will most certainly recommend this dealership to my friends and family. More

I got an oil/filter change and the service was very good and quick (included an awesome car wash). Very friendly place I will be going back for my next service. -Pleased KIA Costumer and quick (included an awesome car wash). Very friendly place I will be going back for my next service. -Pleased KIA Costumer More

I saw a car on their website that I was interested in and we drove 100 miles to see it but when we got there I looked at a Soul in the showroom and fell in love with it. Griffin showed us all the features in we drove 100 miles to see it but when we got there I looked at a Soul in the showroom and fell in love with it. Griffin showed us all the features including under the hood and explained everything there was to know. He was very polite and accommodating and did everything he could to see us get that car. Also Dzevad and Tim helped us. We came in with "special circumstances" and they helped us resolve it. All three of them were polite and I would recommend this dealership anytime. More

I purchased a 2012 Kia Optima in October of 2011 On the I purchased a 2012 Kia Optima in October of 2011 On the 2nd day I had it I started it up and there was a loud Thunk noise.Right away I also noticed a I purchased a 2012 Kia Optima in October of 2011 On the 2nd day I had it I started it up and there was a loud Thunk noise.Right away I also noticed a wind noise in the driver door, the stereo would not always come on after starting up the car, and the gas mileage was very poor. On average I was getting about 18-20 MPG and I drive 80% highway to work every day. There was also a line on the car window sticker with dealer added items: pinstripes, however there are no pinstripes on my car. It went in for service for all of these issues. they assured me nothing was wrong and fixed nothing. "wait until 3000 miles to "break in" In December 2011, the heated driver seat stopped working. The south dealership was very busy and I felt like they pushed me off the last time it was in. So I made an appointment at their West County dealership in Ballwin, MO. They ordered the seat and it was replaced the following week, they told me to wait until 6000 miles for it to "break in". The car then had water come in the driver door while it was parked on a bad storm day in the summer of 2012. They blamed the design of the car. The stereo still would not always come on after starting up the car and now the rear back up camera would flicker in and out and go to black. At this point I had over 8000 miles on it. The car consistently would also bog down when idling or coming to a stop. Claim was submitted to BBB on 7/25/12 Car was taken in Aug 1, 2012 to replace stereo, a 3inch long scratch was put in my dashboard during the stereo replacement. "these cars can take up into the 20,000 mile range to "break in". August 2nd, back up camera was still not repaired, nor did they check their work before returning car. back up camera to Kia West and it was installed on August 14, 2012. Scratched dash was also replaced with a new piece,scratched in a different place. They did not alert me to this, I had to notice it on my own again. The service representative (Mason) gave the sales manager on duty a quick run down of all my issues with the MPG being the largest concern, he concluded by saying that I have the "bad egg". They admitted that I have a bad car. The next day I was made aware by Kia Consumer Affairs that the west dealership had been monitoring my gas consumption every time the car was in for service and not telling me that the result was "low". They have known the car was not performing up to it's standard and never told me these tests were being performed on my car. Consumer Affairs approved a Water Doctor to test the driver door leak and also a fuel consumption test to be performed. The water doctor did find a leak and replaced the window seal on the driver door. The gas mileage was fine and they got 30MPG out of it by filling up the gas tank all the way and driving precisely 30 miles. When I went to pick it up the dash clearly stated 19MPG. The wind noise could still be heard from the driver door. Suntrup alone refuses to take care of their customers when they, by no fault of their own, get a "bad egg". I was forced to trade the car in with it's multiple malfunctions. I was informed the transmission was going out and the manufacturer warranty is not transferable. More

First off, car buying is much better than car servicing at Sucktrup Kia South, get deal on the car, ez buying exp. but from our first service appt, absolutely sucks!! Not one single time that I have brough at Sucktrup Kia South, get deal on the car, ez buying exp. but from our first service appt, absolutely sucks!! Not one single time that I have brought my car there for service has all the work actually been done or done properly, it ALWAYS requires a second trip to correct the screw up or over sight of fixing the xxxxx car!! I mean how hard is it? Every single time they have screwed us over or once gave back my car with a $300 invoice and THEY NEVER EVEN TOUCHED MY CAR!!! Seriously, they had to take my car back, put me out last minute and then do the work we paid them to do!!! That guy that pickets them with the sign that says they are a rip off... Believe it!! We need to drive 1.5hr round trip out of our way to service our Kia with a dealer now, never again, next car will be a Ford. Sucktrup needs to get a grip or loose their ability to sell Kia, I even wrote to Kia about them, as usual, no one cares, even if the new car deal there is awesome and tempting, DON'T DO IT!!! The service is a freaking nightmare!!!!! More