Suntrup Kia South - Service Center

I purchased a 2012 Kia Optima in October of 2011 On the I purchased a 2012 Kia Optima in October of 2011 On the 2nd day I had it I started it up and there was a loud Thunk noise.Right away I also noticed a I purchased a 2012 Kia Optima in October of 2011 On the 2nd day I had it I started it up and there was a loud Thunk noise.Right away I also noticed a wind noise in the driver door, the stereo would not always come on after starting up the car, and the gas mileage was very poor. On average I was getting about 18-20 MPG and I drive 80% highway to work every day. There was also a line on the car window sticker with dealer added items: pinstripes, however there are no pinstripes on my car. It went in for service for all of these issues. they assured me nothing was wrong and fixed nothing. "wait until 3000 miles to "break in" In December 2011, the heated driver seat stopped working. The south dealership was very busy and I felt like they pushed me off the last time it was in. So I made an appointment at their West County dealership in Ballwin, MO. They ordered the seat and it was replaced the following week, they told me to wait until 6000 miles for it to "break in". The car then had water come in the driver door while it was parked on a bad storm day in the summer of 2012. They blamed the design of the car. The stereo still would not always come on after starting up the car and now the rear back up camera would flicker in and out and go to black. At this point I had over 8000 miles on it. The car consistently would also bog down when idling or coming to a stop. Claim was submitted to BBB on 7/25/12 Car was taken in Aug 1, 2012 to replace stereo, a 3inch long scratch was put in my dashboard during the stereo replacement. "these cars can take up into the 20,000 mile range to "break in". August 2nd, back up camera was still not repaired, nor did they check their work before returning car. back up camera to Kia West and it was installed on August 14, 2012. Scratched dash was also replaced with a new piece,scratched in a different place. They did not alert me to this, I had to notice it on my own again. The service representative (Mason) gave the sales manager on duty a quick run down of all my issues with the MPG being the largest concern, he concluded by saying that I have the "bad egg". They admitted that I have a bad car. The next day I was made aware by Kia Consumer Affairs that the west dealership had been monitoring my gas consumption every time the car was in for service and not telling me that the result was "low". They have known the car was not performing up to it's standard and never told me these tests were being performed on my car. Consumer Affairs approved a Water Doctor to test the driver door leak and also a fuel consumption test to be performed. The water doctor did find a leak and replaced the window seal on the driver door. The gas mileage was fine and they got 30MPG out of it by filling up the gas tank all the way and driving precisely 30 miles. When I went to pick it up the dash clearly stated 19MPG. The wind noise could still be heard from the driver door. Suntrup alone refuses to take care of their customers when they, by no fault of their own, get a "bad egg". I was forced to trade the car in with it's multiple malfunctions. I was informed the transmission was going out and the manufacturer warranty is not transferable. More

First off, car buying is much better than car servicing at Sucktrup Kia South, get deal on the car, ez buying exp. but from our first service appt, absolutely sucks!! Not one single time that I have brough at Sucktrup Kia South, get deal on the car, ez buying exp. but from our first service appt, absolutely sucks!! Not one single time that I have brought my car there for service has all the work actually been done or done properly, it ALWAYS requires a second trip to correct the screw up or over sight of fixing the xxxxx car!! I mean how hard is it? Every single time they have screwed us over or once gave back my car with a $300 invoice and THEY NEVER EVEN TOUCHED MY CAR!!! Seriously, they had to take my car back, put me out last minute and then do the work we paid them to do!!! That guy that pickets them with the sign that says they are a rip off... Believe it!! We need to drive 1.5hr round trip out of our way to service our Kia with a dealer now, never again, next car will be a Ford. Sucktrup needs to get a grip or loose their ability to sell Kia, I even wrote to Kia about them, as usual, no one cares, even if the new car deal there is awesome and tempting, DON'T DO IT!!! The service is a freaking nightmare!!!!! More