Suntrup Nissan

Worse experience ever so far and it isn't over. Recently I purchased a 2010 Rogue by trading in my Toyota Corolla for their $5000 over Kelley Blue Book deal they have going on. First they said they weren't I purchased a 2010 Rogue by trading in my Toyota Corolla for their $5000 over Kelley Blue Book deal they have going on. First they said they weren't offering that deal with the Rogue which was LIE #1 because I called and spoke to someone earlier that day and confirmed before I drove 45 minutes there that I could get that on my Corolla. Then they said they couldn't use our financing which was LIE #2, they claimed they had to pay USAA $900 for a finder's fee, which we spoke to our bank and that is not true. Then my sales guy was supposed to call me the following Monday to schedule the interior and exterior protective coatings, something we didn't want to pay for in the first place, but since we had to pay for it, well it better be done. So he never called. Then I brought the car in the following week to have them check my engine light, which was because something came unplugged, so that was fixed. While the car was there they were going to do the protective coating application which would take several hours for the seat to dry so they gave me their service car to use for the night. When I went the next day to pick up the car, the interior had not been touched. I called when I got home because a towel that I had laying across my back seat (for my dog) had not even been moved and her body indention was still there so I know they didn't touch it. I called and talked to a service guy and asked what was done to my car, he said fixed the plug. I said is that it and he said yes. So then I asked if the protective coats were applied and he yelled to the service advisor who responded yes, LIE #3. I nicely said that that was hard to believe because the towel had not been touched he then put me on hold. I waited 5 minutes before I heard a dialtone and was hung up on. Then when I called back after being mysteriously disconnected I asked for service and they gave me our sales guy. Who then explains that the reason they didn't do the back seat was because they didn't want to mess up my personal belongings. A towel on my back seat, wow that is really something you shouldn't touch...seriously? That is why my car was there being serviced, to have my seats done. If they were that concerned to move a towel off my seat to do the service that they were supposed to do, why not call me to see if they could move the towel to complete the work? Instead even when I picked it up, they didn't mention they didn't do the back seat, they even said they did do it until I pointed it out that they hadn't. He then said he looked in the system and it had already been done before we bought it, so that now it had been done twice, LIE #4. Just by looking at the front seat you can see that they did not apply anything because the seats had fuzz and things I noticed before we dropped if off that if the seats were cleaned and protected would no longer have been there. Also, on my paperwork from my service that was complete it does not mention the protective coatings anywhere. He then told me to bring the car back down and I can watch them do it....I live 45 minutes away, so it is not convenient at all. He gave me the typical wants me to be happy with my car talk and I tell him that I am happy with my car, but not with the service and the process of buying the car. After I expressed how I felt about my experience he says they shouldn't even have sold the car to me for that price. Honestly, just the worse experience ever. I am not an idiot nor am I hard to please, but this experience was not pleasant, was not truthful, was not something I want to relive and I will NEVER recommend anyone going the SunTrup to buy a car. More

Linzie Foster was completely professional, courteous and more than happy to work with me to get me into a great car and a give me a great deal. He let me take it for a spin first, sat down with me to work more than happy to work with me to get me into a great car and a give me a great deal. He let me take it for a spin first, sat down with me to work out the paperwork, and afterward introduced me to the folks in the service department. He knew I was in a bit of a hurry to get to work and had me on my way with plenty of time to spare. An overall great experience. More

My salesperson was Russ Little II. Hit it off perfectly with him. I was beginning to wonder if he was trying to sell me a car due to the low pressure atsmophere there. Felt i got the best price, service an with him. I was beginning to wonder if he was trying to sell me a car due to the low pressure atsmophere there. Felt i got the best price, service and all my needs/questions were dealt with completely. The car was for my wife and he gave her alot of attention during the whole car transaction. I really apprecaited that as did my wife. This has been the "Best" purchase i have ever made at a car dealership. It definitely had the "WOW" factor. Great Job and HIGHLY recommend Russ Little II and Suntrup Volkswagon More

I was so glad we decided to come to Suntrup VW... We drove out there to look at used vehicles and walked away with a beautiful new leased Jetta. The staff at Suntrup is friendly, fast and definitely kno drove out there to look at used vehicles and walked away with a beautiful new leased Jetta. The staff at Suntrup is friendly, fast and definitely knowledgable. I never dread having to go there for inspections or maintenance! I'm so happy with my car and with Suntrup VW!! More

They are awesome! It was a fun expierence and that is rare when buying a car. They have extemely comfortable couches to sit on while you go through the sales process and there service department is open rare when buying a car. They have extemely comfortable couches to sit on while you go through the sales process and there service department is open until Midnight daily! It was an awesome experience and I would tell anyone to buy VW, and to buy it from JD! More

Wonderful customer service & staff. Would highly recomend.Went to Suntrup looking for a pre-owned Jetta and walked out with a 2010. Mr Somorin was friendly, understanding, and highly professional. recomend.Went to Suntrup looking for a pre-owned Jetta and walked out with a 2010. Mr Somorin was friendly, understanding, and highly professional. Now I see why he has obtained good service plaques and is deserving of many more. More

Linzie Foster was the first to e-mail me back after an on-line query. He must have gotten up at 3:00 a.m. to read his e-mails and respond, because I sent it after 2:30 a.m.! Linzie called me first thing i on-line query. He must have gotten up at 3:00 a.m. to read his e-mails and respond, because I sent it after 2:30 a.m.! Linzie called me first thing in the morning. He had the car I wanted at the right price. I purchased the car that day after a short test drive. Linzie was knowledgeable and very personable. Good show, Linzie! More

I used the USAA buyers service and was referred to Russ Little. We greeted by him and found him to be friendly, cooperative and he made the experience nearly painless. Russ Little is the salesman that I wo Little. We greeted by him and found him to be friendly, cooperative and he made the experience nearly painless. Russ Little is the salesman that I would recommend and will use him for my next purchase. More

We had a very long day of looking for a car when we meet Terry at the Suntrup Nissan dealership. He was extremely helpful and attentive to our concerns. We were able to make a deal for the car we wanted in Terry at the Suntrup Nissan dealership. He was extremely helpful and attentive to our concerns. We were able to make a deal for the car we wanted in a short time without feeling pressured or rushed in any way. We visited a number of dealerships that day, and this was the only one where we felt comfortable. Terry was easy to work with, but every one we talked to there was very pleasant. More

Fairly pleasant purchasing experience. The salesman was polite and easy-going. I was not pressured regarding options or extended warranties/service contracts. I did not care for was the dealer added opti polite and easy-going. I was not pressured regarding options or extended warranties/service contracts. I did not care for was the dealer added options of paint protection, fabric protection, and pinstriping, all of which I did not want. However, their price was still beter than other dealers even with these dubious options. More