Reason for Visit: Service
I recommend this dealer: No
My Review of Suntrup Volkswagen:
Suntrup VW has been, by far, the worst service center with which I have ever dealt. I bouth a new Jetta in fall of 2005 and experienced continual problems. Their service center would continually tell me that the grinding, metal-on-metal sound I heard (within the first 15,000 miles) was my imagination. After my FOURTH trip in for inspection, I finally got a summer mechanic intern who determined that my original rotor was faulty and my rear brake pads had been completely worn through. I was not offered any compensation for my troubles, multiple hours spent waiting at the service center, etc. and actually had to fight for over 30 minutes to get my rental car paid for when they finally admitted there was something wrong and it would take 2 days to fix and I told them it was not reasonable to expect me to be without a car for this long after I had already brought it in four times prior.
I got my oil changed at their service center four times - all with appointments - and decided to settle with a Jiffy Lube when my average wait (again, I always had an appointment) would be over 2 hours. I never once received an apology for the wait while I was there; however they were RELIGIOUS about calling me the day after my maintenance to make sure that if the "national VW survey database" calls or emails regarding my experience, I make sure to give them a good rating. Huh?!?
They DO do a phenomenal job of sending you coupons in the mail for your next oil change. . .ones that are only good for 1 month and are sent immediately after your last visit at which you just got your oil changed. Perhaps it's not that they are trying to make themselves look good. Perhaps they really DO think I drive 5000 miles in 30 days. I mean, based on everything stated above, shouldn't we give them the benefit of the doubt?
Regardless, I would discourage anyone from buying from Suntrup Volkswagen. I have had so many other issues with my car that my mom has told me to stick it outside their lot and cover it with lemons. I am sad, however, as I have had four cars prior to the Jetta and have had phenomenal quality (car) and service (people). . .it's too bad I'm stuck with this one for a couple more years. Thankfully (well, not really), my warranty has expired so I no longer have to deal with Suntrup Volkswagen.
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