Suntrup Volkswagen

Reason for Visit: Service

I recommend this dealer: No

My Review of Suntrup Volkswagen:
Suntrup VW has been, by far, the worst service center with which I have ever dealt. I bouth a new Jetta in fall of 2005 and experienced continual problems. Their service center would continually tell me that the grinding, metal-on-metal sound I heard (within the first 15,000 miles) was my imagination. After my FOURTH trip in for inspection, I finally got a summer mechanic intern who determined that my original rotor was faulty and my rear brake pads had been completely worn through. I was not offered any compensation for my troubles, multiple hours spent waiting at the service center, etc. and actually had to fight for over 30 minutes to get my rental car paid for when they finally admitted there was something wrong and it would take 2 days to fix and I told them it was not reasonable to expect me to be without a car for this long after I had already brought it in four times prior.

I got my oil changed at their service center four times - all with appointments - and decided to settle with a Jiffy Lube when my average wait (again, I always had an appointment) would be over 2 hours. I never once received an apology for the wait while I was there; however they were RELIGIOUS about calling me the day after my maintenance to make sure that if the "national VW survey database" calls or emails regarding my experience, I make sure to give them a good rating. Huh?!?

They DO do a phenomenal job of sending you coupons in the mail for your next oil change. . .ones that are only good for 1 month and are sent immediately after your last visit at which you just got your oil changed. Perhaps it's not that they are trying to make themselves look good. Perhaps they really DO think I drive 5000 miles in 30 days. I mean, based on everything stated above, shouldn't we give them the benefit of the doubt?

Regardless, I would discourage anyone from buying from Suntrup Volkswagen. I have had so many other issues with my car that my mom has told me to stick it outside their lot and cover it with lemons. I am sad, however, as I have had four cars prior to the Jetta and have had phenomenal quality (car) and service (people). . .it's too bad I'm stuck with this one for a couple more years. Thankfully (well, not really), my warranty has expired so I no longer have to deal with Suntrup Volkswagen.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Suntrup Volkswagen:
Stay as far away from that Dealership as You can . They Lie and they cheat. Bought what I thought was a brand new Car .I signed all the Papers including the Odometer
reading which was 55 miles, i thought that was kind of high. I had the car delivered
since I did not trade my old one in . When the Salesman delivered it I got into This car for the first Time and noticed it had 1445 miles on odometer , the Salesman's answer was oh i thought you knew that. So I bought a Demo for the price of a new Car
and than some.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Suntrup Volkswagen:
Charged for coolant flush that was not performed,looked at the receipt and found that no materials for performing coolant flush were on the receipt, the service technician who worked on my car confirmed that service was not performed, they finally refunded money for work that was not performed after 2 weeks. Have reason to believe CV boots for the car were clipped using a clipper. Will never go back there.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Suntrup Volkswagen:
I worked directly with the Sales Manager on our Passat purchase and must say it was a breath of fresh air. They were honest, upfront and made it fun to buy a new car. Great experience

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Suntrup Volkswagen:
My daughter bought a 2006 Jetta that developed a major oil leak after 13 mos. I brought the car in to Suntrup VW service on a Tuesday night and they hadn't looked at it by Friday. On Friday, they told me that they wouldn't be able to look at it for another week and to pick it up. I told them to keep the car and demanded a rental car. They told me to come down and pick up the rental car, but when I got down there (45 mins away), they put my car up on the rack and found the source of the leak (or so I thought). They said that it would be okay to drive the car while they ordered parts. I did (foolish me). Long story short, it's been five weeks and twice a week trips to the dealership and they have still not fixed my car. They have now replaced an oil filter flange, a thermostat and a cellenoid. I have to constantly fight for a rental car. They lie to me each time I go down there. Don't buy a car from Suntrup VW and don't bring your car there for service.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Suntrup Volkswagen:
utter cowboys

their serice department is a JOKE we just spent $2500 fixing something that should never of happened and they ' are not at fault' like hell they are

PLEASE never take your car there for a service

I found a place called car-doc and they are well helpfull

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Suntrup Volkswagen:
I bought my Jetta from these guys about 9 years ago. I had to take the car back to them to have it serviced. At that time I had a high end stereo system in the car, no decals, rims etc. There was no way in looking at the car that you could tell it had a stereo system in it. Well, several days later I get a call from the St. Louis Police Dept telling me my car had been broken in to. This was a total inside job and I didn't get one bit of sympathy from the dealership. The vandals had cut themselves on the glass and bled all over the interior of the car, windows busted out etc.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Suntrup Volkswagen:
Our visit to suntrup VW epitomises everything that is wrong with buying a new car. High pressure sales techniques, dishonest and deceptive employees and cars overprices with a lot of unwanted expensive "extras". After the first guy couldnt do anyhing for us, we were handed over to the "floor manager". After a number of revised offers, I showed him some research I had done from the kbb site, and he told us that the kbb price was completely unrealistic. Then when I mentioned going to a competitor, he went away to speak to his boss and came back with yet another new offer. We told him what other cars were were considering and he bad mouthed them. At the end we wouldnt have bought a car from them no matter how good the offer. A thoroughtly unpleasant experience.

Share on Facebook

Was this review helpful to you? Yes | No