Read Reviews Suntrup Volkswagen

Suntrup Volkswagen

Suntrup Volkswagen

6000 S Lindbergh Blvd
St Louis, Missouri 63123


Sales: (314) 892-8200
Service: (866) 307-9108
Parts: (866) 307-9108

Suntrup Volkswagen
Manufacturer: Volkswagen

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.7

24-Month Rating

based on 139 reviews

4.9

4.9 out of 5

252 lifetime reviews

Suntrup Volkswagen

Most Reviewed Employees

  • Sean RichesSean Riches
    VW Product and Sales Specialist
    20 reviews
  • Greg CrainGreg Crain
    VW Product and Sales Specialist
    10 reviews
  • Russ LittleRuss Little
    VW Product and Sales Specialist
    8 reviews
  • Brian FiddlemanBrian Fiddleman
    Volkswagen Product and Sales Specialist
    6 reviews
  • Nick PowersNick Powers
    Volkswagen Product and Sales Specialist
    3 reviews
  • James MarstersJames Marsters
    Volkswagen Product and Sales Specialist
    0 review
  • Adela AlispahicAdela Alispahic
    Volkswagen Product and Sales Specialist
    0 review
View All Employees

Cars For Sale by this Dealer

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Certified: Suntrup Volkswagen

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Suntrup Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Suntrup Volkswagen

Welcome to Suntrup VW. We are conveniently located in South County between I-55 and Lemay Ferry Road. Suntrup VW has been ranked as the #1 volume VW dealer for the last 4 years.

What makes us different?
We offer a lifetime powertrain warranty to our customers!

We offer $1,000 price protection to ensure you always get the best deal.

We have midnight service hours and free car washes for the life of your vehicle.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 10:30 PM

Tuesday: 7:00 AM - 10:30 PM

Wednesday: 7:00 AM - 10:30 PM

Thursday: 7:00 AM - 10:30 PM

Friday: 7:00 AM - 10:00 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 9:00 AM - 10:30 PM

Tuesday: 9:00 AM - 10:30 PM

Wednesday: 9:00 AM - 10:30 PM

Thursday: 9:00 AM - 10:30 PM

Friday: 9:00 AM - 10:00 PM

Saturday: Closed

Sunday: Closed


Our Amenities

nicolelschott
5/13/2013 4:18:46 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean RichesSean Riches
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Volkswagen:

Staff ws very attentive to my needs. They were patient and took their time showing me the different models and options I had to choose from. I was very impressed with how quickly the whole process of leasing my Jetta went.

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coltrain1
5/12/2013 3:40:53 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nick PowersNick Powers
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Volkswagen:

Very informative, while being fun and relaxing. Good people who are excited about the cars they are selling. Brand new 2013 Volkswagen GTI thanks to Nick! Very painless and stress free.

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laurenwalk
5/6/2013 10:09:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean RichesSean Riches
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Volkswagen:

We had an awesome experience purchasing our first new car at Suntrup Volkswagen. We felt so comfortable working with our salesman, Sean, and he helped us through the entire process.

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Response From: Suntrup Volkswagen
Added: 5/9/2013 5:26:25 PM

Thanks Lauren! We appreciate your review and are so glad you had a great experience. Buying a car should be fun! Enjoy your new car.

Twitter
mollyfleet
5/2/2013 11:18:52 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian FiddlemanBrian Fiddleman
Nick PowersNick Powers
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Suntrup Volkswagen:

Had a great experience working with both Nick and Brian. We were able to get exactly what we wanted at a price that worked for us. They made sure that we were 100% satisfied. Would definitely recommend!!

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Response From: Suntrup Volkswagen
Added: 5/9/2013 5:25:29 PM

Thank you for your business, Molly! We appreciate your review and are so happy to hear you had a great experience at Suntrup Volkswagen. Have a great day and enjoy your new car!

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RobNic
4/22/2013 5:06:22 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian FiddlemanBrian Fiddleman
Nick PowersNick Powers
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Suntrup Volkswagen:

Like most buyers probably say "we were just looking." We had three older, paid-off vehicles ranging from 8-16 years old and decided it was time to get something newer and more reliable. It took a while to convince ourselves to leave the world of "no car payments," needless to say we had some very specific goals as far as financing. Nick worked with us to find the right car for us but more importantly he rallied his team to meet our financing goals and help ease the pain of having a car payment again. It's only been a few days but the follow-up has been great. Nick has offered to personally pick up the title for our trade-in and also to pick up the new car to have it detailed in order to save us additional trips to the dealership.

It's been several years since I bought a new car but Nick and his team worked hard to make me feel comfortable and make the experience a great one. I'd recommend him and Suntrup without hesitation.

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Response From: Suntrup Volkswagen
Added: 4/23/2013 1:54:42 PM

Thank you for your review! We are so happy to have earned your business and are thrilled to hear you had a great experience. Enjoy your new car!

Sincerely,
Missy Knight
mknight@suntrup.com

Twitter
wesshoe
4/17/2013 4:15:23 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean RichesSean Riches
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Volkswagen:

From the salesman, Sean to the sales manager, Brett this was the most memorable purchase I have ever made in my 60 years of life. I have purchased over 25 cars and never once been blown away by a sales staff as I was at Suntrup VW. These guys got it!

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Response From: Suntrup Volkswagen
Added: 4/23/2013 1:52:43 PM

Thank you for your review! We appreciate your business and are so happy to hear you had an excellent experience. Enjoy your new car.

Sincerely,
Missy Knight
mknight@suntrup.com

Twitter
cardcar807
4/13/2013 12:10:25 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian FiddlemanBrian Fiddleman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Volkswagen:

A truley breath of fresh air was how I described my experience at Suntrup VW. I expected a lot worse and was pleasantly surprised by their dedication to customer satisfaction. I have had a few issues with my Passat(minor) but they have been great to get them all handled and promptly. They truley do care. Thanks!

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Response From: Suntrup Volkswagen
Added: 4/23/2013 1:51:57 PM

Thank you for your review! We appreciate your business and are so happy you had a great experience and that your Passat is working great now.

Sincerely,
Missy Knight
mknight@suntrup.com

Twitter
SandroCardona
4/11/2013 4:35:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean RichesSean Riches
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Volkswagen:

A pleasant buying experience. Everything went very smooth and we are very pleased with the service we received. Our sales representative was knowledgable and extremely helpful. A+

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Response From: Suntrup Volkswagen
Added: 4/12/2013 4:36:48 PM

Thank you for your business! We appreciate your review and are so happy you had a great experience at Suntrup Volkswagen. We hope you enjoy your new car and we look forward to serving all of your automotive needs in the future.

Sincerely,
Missy Knight
mknight@suntrup.com

Twitter
Saclement86
4/8/2013 4:55:56 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean RichesSean Riches
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Suntrup Volkswagen:

Very helpful and knowledgeable dealer. Sean was great to work with and gave me a great deal on my lease of the vw cc. Thanks

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Response From: Suntrup Volkswagen
Added: 4/10/2013 5:35:33 PM

Thank you for your business! We appreciate your review and hope that you enjoy your CC.

Sincerely,
Missy Knight
mknight@suntrup.com

Twitter
Cweiss23
3/29/2013 7:55:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean RichesSean Riches
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.2

My Review Of Suntrup Volkswagen:

My experience was very good at Suntrup. I was however disappointed that I purchased my car a few days before the iPad promotion occurred and that it was not possible to honor my vehicle purchase, since it only occurred a few days before, and get a free iPad. I would have waited to buy a few days had I known.

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Response From: Suntrup Volkswagen
Added: 4/10/2013 5:33:26 PM

Thank you very much for your feedback. We truly appreciate your business and are very sorry that you missed the iPad promo. We will discuss this with our marketing department for future promotions. We are so happy to hear you had a great experience and hope that we can continue serving all of your automotive needs in the future.

Sincerely,
Missy Knight
mknight@suntrup.com

Twitter

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